Hello. What should I do if I believe Xpate submitted falsified or misleading documents in the chargeback process? What steps should I take now? Has anyone here experienced a similar situation?
Automatic translation:
Lisa2
johnmaddisonn1
Platinum
johnmaddisonn1
1 month ago
Hi. I used the following statement in my chargeback against Xpate: "The service I received differed substantially from the description available before payment. Important functionality was missing, preventing me from using the service as intended. My attempts to resolve the matter directly with the merchant were unsuccessful."
Do you think this is a solid basis for a chargeback? Has anyone used a similar explanation and had a successful outcome?
Automatic translation:
Lisa2
keejan
Platinum
keejan
1 month ago
Hi. I hope it all works out in the end. Are you trying to get your money back from Xpate as well?
Automatic translation:
jef10mur
Silver
1 month ago
Hi everyone,
can anyone give me any info on the following please
chswapper
DSGNE
OUGNILE
Transferop
Arictoza
For info for anyone with SoftPulse - I done a chargeback & they pretty much refunded straight away
Automatic translation:
Foxtrot90
jef10mur
Diamond
jef10mur
1 month ago
Chswapper - chainswapper. Good luck getting anything back with them.
transferop/ payop. Partner with clear junction as far as I’m aware.
Automatic translation:
Foxtrot90
Lisa2
Diamond
Lisa2
1 month ago
Barclays been pretty adamant with me on disputes. Didn’t you use the service as intended because you gambled with the money?
I’m not an expert on chargebacks but believe you’re best being totally honest with them. Think a few people have had their bank accounts shut down from raising too many
Automatic translation:
Foxtrot90
Juully8
Diamond
Juully8
1 month ago
I emailed this email today as I j have a few with Kryptonim
How do you know you received a reply? I'm also currently in contact with this provider; I've sent them several emails. Last week I received an email saying they are looking into my case.
lg
Automatic translation:
Vss18
mulattis
Gold
mulattis
1 month ago
Unfortunately not 🙁
Automatic translation:
mulattis
Vss18
Platinum
Vss18
1 month ago
😞
Automatic translation:
jef10mur
Foxtrot90
Silver
Foxtrot90
1 month ago
What did you email saying if you don’t mind me asking? I have quite a few with them too. I emailed kryptonim directly but they more or less told me to go away lol
Automatic translation:
Vss18
JosieRosie46
Gold
JosieRosie46
1 month ago
Hey, have you received an update yet?
lg
Automatic translation:
Foxtrot90
jef10mur
Diamond
jef10mur
1 month ago
Just that they were miscoded gambling transactions etc. if you go on chatgpt it can write you up a decent email.
Automatic translation:
Vss18
Hansy57
Gold
Hansy57
1 month ago
Do you have any updates on this? Did you receive a refund?