Hello. You're right. Many people here in the forum have reported similar experiences. In my experience, XPate usually only issues refunds after a chargeback has been initiated. Now, unfortunately, it's a matter of waiting again until the case is processed.
Hello. What should I do if I believe Xpate submitted falsified or misleading documents in the chargeback process? What steps should I take now? Has anyone here experienced a similar situation?
Hi. I used the following statement in my chargeback against Xpate: "The service I received differed substantially from the description available before payment. Important functionality was missing, preventing me from using the service as intended. My attempts to resolve the matter directly with the merchant were unsuccessful."
Do you think this is a solid basis for a chargeback? Has anyone used a similar explanation and had a successful outcome?
Hi. I hope it all works out in the end. Are you trying to get your money back from Xpate as well?
Hi everyone,
can anyone give me any info on the following please
For info for anyone with SoftPulse - I done a chargeback & they pretty much refunded straight away
Chswapper - chainswapper. Good luck getting anything back with them.
transferop/ payop. Partner with clear junction as far as I’m aware.
Barclays been pretty adamant with me on disputes. Didn’t you use the service as intended because you gambled with the money?
I’m not an expert on chargebacks but believe you’re best being totally honest with them. Think a few people have had their bank accounts shut down from raising too many
How do you know you received a reply? I'm also currently in contact with this provider; I've sent them several emails. Last week I received an email saying they are looking into my case.
lg
Unfortunately not 🙁
😞
What did you email saying if you don’t mind me asking? I have quite a few with them too. I emailed kryptonim directly but they more or less told me to go away lol
Hey, have you received an update yet?
lg
Just that they were miscoded gambling transactions etc. if you go on chatgpt it can write you up a decent email.
Do you have any updates on this? Did you receive a refund?
Have you received a reply yet?
lg
Good luck to you!!!
Do you have an update on this yet?
lg
Yes, I have raised chargebacks now
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