Hello dear refund masters,
I received this email from Mercuryo. Could someone please tell me what options I have to proceed with this case, or if it is hopeless?
Any help would be greatly appreciated.
We are sorry to hear that this has happened to you.
Based on our review, the transaction you are referring to was processed through Mercuryo as a cryptocurrency purchase.
While the website you used may not have clearly stated this, the payment flow you completed resulted in a crypto transaction on the blockchain, not a standard card purchase for goods or services.
Unfortunately, it appears that the website you interacted with was not a legitimate one, looks like a scam case.
These websites are designed to look like regular online stores, but in reality they redirect payments into cryptocurrency transactions.
Once a crypto transaction is completed and confirmed on the blockchain, it cannot be reversed or refunded.
To clarify Mercuryo’s role:
Mercuryo did not sell goods or services to you
Mercuryo acted solely as a payment processor, converting funds into cryptocurrency as authorized during checkout
The destination wallet was provided by the third-party website, not Mercuryo
The funds were sent to the wallet address that was indicated at the time of the transaction.
As the funds have already been transferred and are no longer held on our platform, we are unfortunately unable to cancel the transaction or issue a refund. Please note that blockchain transactions are irreversible by nature.
We recommend contacting your local Police department to investigate the case.
At this stage, there are no further actions we can take from our side, as the transaction has already been successfully processed.
Please know that we take cases of fraud seriously. We have closed your account to safeguard against any unauthorized access and we'll pass all information to the relevant team who will investigate this matter thoroughly. However, we won't be able to provide updates on the case or issue a refund or return of funds.