HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,252)

4,347,843 views 24,357 replies |
2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
1...1,251 1,252 1,253...1,325
Add post
Aellis
3 weeks ago

Literally use their t&c against them and reference it

poppyr
3 weeks ago

Can you help me with Visioncraft please

3 weeks ago

Did they threaten you?

3 weeks ago

They accused me of extortion and that they could report me!

Snowyhill84
3 weeks ago

That's what they said to me. So you didn't get a refund then?

Snowyhill84
3 weeks ago

They said this



attempt to extort funds. It raises potential regulatory issues that we may be obligated to address. As a regulated entity, Kryptonim Sp. z o.o. has a responsibility to review any reported use of its services for activities that may contravene applicable laws. As part of our compliance obligations, we have taken steps to prevent further transactions involving the wallet address in question and are reviewing the matter internally to determine if additional measures are warranted. While we cannot comment on the specifics of any potential compliance actions, please be assured that Kryptonim Sp. z o.o. is committed to cooperating fully with regulatory authorities and adhering to applicable laws.

3 weeks ago

That's what they said to me. So you didn't get a refund then?

3 weeks ago

Not yet!!! They've provided all the evidence I need to raise it via my bank. Have you asked for a breakdown in all transactions? If so you can use that to raise a complaint with your bank or to quote to them against their tor.

3 weeks ago

Still no refund from sonect, kryptonim or cnsltitans for me 😪

3 weeks ago

Cnsltitans havent refunded me either 😫😫 weird isnt it how they refund some and not others , sonect you will defo get refunded ave been refunded twice by them so you will get it waited couple weeks secind time tho first time was dead quick

Loo76
3 weeks ago

Reply with



Your email accusing me of an "attempt to extort funds" is completely unfounded, inflammatory, and unacceptable. Requesting a refund for transactions that were processed without proper disclosure and in breach of consumer protection rules is a legitimate exercise of my rights — not extortion. I reject this characterisation in the strongest possible terms and will include your email in any regulatory complaint I file.

To be clear once again:

• I selected a standard debit card checkout option and was never informed, warned, or shown any confirmation that the transaction would involve purchasing or exchanging for cryptocurrency.

• No wallet address prompt, KYC step, or crypto disclosure appeared during the process.

• The payments were coded under MCC 6051, bypassing my card issuer’s active gambling blocks — a clear violation of card network rules for which Kryptonim, as the merchant of record, is responsible.

Your Terms of Use do not override mandatory EU consumer law or the requirement for transparent processing. The service was not provided as reasonably expected, and no valid informed contract was formed.

I therefore demand, for the final time, the immediate full refund of all transactions processed to Kryptonim using my card(s) in January and February 2026 to my original payment method, with no deductions.

Provide written confirmation of the total refunded amount and processing details by close of business on Monday 3 March 2026.

If I do not receive this confirmation by the deadline, I will immediately proceed with:

• Chargeback(s) through my card issuer citing merchant misrepresentation and non-compliant processing

• Formal complaints to the Polish Financial Supervision Authority (KNF), UOKiK, and the Personal Data Protection Office (UODO) regarding both the transaction irregularities and your handling of my personal data

• A report to the European Consumer Centre for cross-border unfair practices

Your threat to "review the matter internally" and cooperate with authorities will be forwarded to the same regulators along with this entire correspondence chain.

This is your final opportunity to resolve the matter amicably. I expect your prompt confirmation today.

Unbroken
3 weeks ago

Did you ever get an answer from orbx?

Lizzue34
3 weeks ago
esus

No, I sent several emails from different accounts and they didn't reply. If you can initiate a chargeback from your bank, you won't have any problem, my friend.

Automatic translation:
3 weeks ago

How long did it take

3 weeks ago

Sonect


Wert


Solarbee


Bigedirect


Palwalett


A55 TECH / A55 PAY SAME COMPANY


NEXBRIC.NET


Onlte/Onltroe ( dont know how or why as never contacted anyone regarding them coz was only 3 transactiins )


Fillex.net


Prince pub


Betterhash.io


Depasify


Anase africa


If anyone new here if i can give advice it would be when and if you get refunds dont give another site it back , coz thats what i did , stupid ano but its the addiction , ave got thousands upon thousands lost that i cant get back , most of the merhcants who dont refund are all my highest ones 😫😫 wish now was the time i got my refunds because i would keep it this time







Loo76
3 weeks ago

How long from them confirming refund was it in your account?

sagemage
3 weeks ago

Does it say which country?


3 weeks ago

Anyone have email addresses for following,

Wert

Clmnt

The gaming store uk

Techswap



3 weeks ago

Anyone had any refunds from

Gm yrs

Hupeiwe

If so got any contact emails for them?

Ive had refunds from Nikotpf goldveils and pprince.io

Jhg999
3 weeks ago

I need Nframe too. I'll let you know of I find anything

AZGBG
3 weeks ago

Ooo that's amazing. I will send but I'm also scared 🤣😂

Jhg999
3 weeks ago

A couple days.

Loo76
3 weeks ago

I won’t let you down!

3 weeks ago
fius

Kryptonim is a big one big joke. Let's see where I get with them, they are sending me emails regarding the "cryptocurrency" I bought. So far the positive is that they respond quickly.

Automatic translation:
1...1,251 1,252 1,253...1,325
Go to pageof 1,325 pages

Add post

flash-message-reviews
User reviews – Write own casino reviews and share your experience
2000eur push_alt
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback

Follow us on social media – Daily posts, no deposit bonuses, new slots, and more

Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.