Hi, do you already have your account verified in the casino? Have you sent them your ID and other required documents? This is what usually takes some time. The withdrawal itself should be pretty fast.
Good afternoon. Yes I have everything ok .. at the time I asked for the ransom on the 17th of this month. But after two days it was nothing but a pending. I canceled .. I had 185 € to withdraw. Then on the 19th I reached 220 €. I placed the order .. and asked in the chat if it always took 14 days to receive it. They said it was faster. It's been 7 days and it's still pending. I asked for skrill is usually very fast. I confirmed with them, I have all the correct documents. But they continue to lag ...
At the time I had € 900. They never accepted documents. I lost the bankroll, they accepted it right away. But there was a € 10 bonus for a € 10 charge. And I fulfilled the request, and I kept the 185, now 220 € clean and able to raise. When I had the 900 € they asked for a deposit of 100 € in order to "cheat" the system and be able to raise everything. But as I am suspicious I said that I would only put 10 €. So far without a problem .. if you don't pay me, I just lost € 10. But the casino should soon go down to a very bad reputation. Since they deceive the customer.
The screenshots you posted are great! I'd probably contact them once a day and ask them why the withdrawal is still pending when the documents are already verified. If they don't approve it within a week, you should probably submit a complaint on our website: https://casino.guru/casino-intense-review#tab=js-tab-reputation
Just please, don't lose the money again and DON'T CANCEL THE PENDING WITHDRAWAL. Since you say you did it for the last time, I feel like that could be their plan - to wait until you lose it.
Thank you very much for the time, and for your tips. Yes I already have a complaint against them here .. but no moderator of the casino there responded.
Today I sent a message in the chat, a moderator called joana told me that she was going to leave an alert for the technical team, to see the situation. And yes I will not cancel anymore. I will wait until they pay me ... and I will hardly ever return there to play like that. I don't think they know how to motivate the customer. Long waiting for payment ..
Yes indeed .. they delay payment a lot. I'm disappointed. I play at pokerstars and 20bet.
Thanks. I just realised we already have it reviewed here 🙂 https://casino.guru/20bet-casino-review
Great 🙂
Much easier than my survey. I'm still waiting ..
There are already 3 moderators saying that they will alert the technical team. But they never send any email, and they don't even seem to want to solve my problem.
I'm starting to lose hope that they will actually pay .. casino scores 0 for me.
I really don't understand why it takes so much time to send a simple withdrawal that isn't really too high amount to a Skrill account. I don't get it.
Neither do I friend. 4 moderators have already promised to address the issue. And it remains the same .. I start to think that I am a clown in this casino ..
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.