ForumGeneral Gambling Discussionhell spin does not want to accept my proof of payment so I can withdraw

hell spin does not want to accept my proof of payment so I can withdraw

1 year ago by luismikael31
|
1731 views 5 replies |
|
Add post
1 year ago

I can't withdraw my money, I didn't put a deposit bonus, and they asked for proof of the deposit, I sent it but they are not validating it

Automatic translation:
1 year ago

I'm trying to withdraw 530 reais and this casino is trying to rob me


Automatic translation:
1 year ago

that sucks..... hope you resolve the issue soon and get your money

luismikael31
1 year ago

Hello, have you any idea what could be wrong with your proof of payment? Is the casino communicating with you now? I saw that you already submitted a complaint, what is alright, but be aware that we give casinos 14 days to verify player's account and proceed the withdrawal before we intervene in the case. Please, what is country of your residence and from what country have you registered? According to our information, this casino doesn't accept players from Brazil, as you can see although here on casino's website. Have you read closely their T&C? This casino is having bad reputation via Casino Guru rating 😕. I would be more careful when choosing another casino next time.

file

luismikael31
1 year ago

Hello,

you should focus on what is now wrong with the document in the first place. Contact the casino and seek the solution, this is the easiest way. Far better than waiting for the complaint to develop, to be honest.

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding."

Let me know how it goes.

Edited by author 1 year ago
1 year ago

Wow, I'm seeing this type of thing more and more on this forum. Let me know if you managed to solve the problem. Fingers crossed

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news