hell spin does not want to accept my proof of payment so I can withdraw (page 2)

take a look and see if there have been two complaints made, it couldn't be done otherwise now lawsuits are also being prepared, however, tell me what you need so that you can clear the case as well

It is undoubtedly up to you to determine when it is appropriate to contact a lawyer. Nevertheless, it makes perfect sense to let your complaint proceed to the next level as long as it is making progress, is not experiencing any problems, and most importantly, remains free of charge.

The choice is yours, of course.

However, please contact the attorney if you need advice about the aforementioned lawsuit. I mention this now because it is probably not that obvious: Legal cases are not pursued by Casino Guru.

We would be happy to see anything new you find while we investigate the complaint.

Something has to be done, you mean see it too so you know who you are dealing with that they are not right

From our side, I would say that we are doing our best. You've started a complaint, so I'd wait to see how it all develops. 

As far as the legal stuff is concerned, we are too short on that, so we are not moving in that area.

However, if you're patient we'll see what our team finds out and then I'd move on to the lawsuit you mention if nothing goes right. 

Thank you very much, the matter is being investigated and you, I will also expect news from you!

Be sure to follow up on your complaint and Veronika will give you another update and write you back. She still has some time which you can see in the complaint on the top right, but I believe she will try to write back as soon as possible.

I wish you all the best.

Honestly, this is the first time I've found a casino that doesn't have live chat and you send them an email and they write to you because they're trying to make you see your money. I made a withdrawal request and as is logical, every small and unreliable casino like this one rejects it for various reasons. For me, the reason is the residential address that I have declared and the one where I live now. I tried to change it myself and you don't give me such an option, so I ask them to do it themselves and it's like asking the wall. No response to any of my requests for contact. I don't know how they license such casinos and let people lose their money. If anyone knows how I can contact them, please let me know.

Perhaps we could help then. Have you thought about filing a complaint for this casino as well?