Discussion about article: Complaint resolution instructions (page 8)

Thank you for your response.

I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.

I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.

To be clear:

This was not a no-deposit bonus

This was my own crypto deposit

The account was initially unlocked, allowing gameplay

Only after attempting withdrawal was the wallet re-frozen and verification suddenly required

That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.

I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.

At this point, I am seeking clarification on:

Why crypto deposits were accepted under a low-KYC model if verification was mandatory

Why the wallet was unlocked and then re-frozen

Why verification requirements appear to contradict how this casino is publicly promoted

I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.