Discussion about article: Complaint resolution instructions (page 8)

Hello, is this post related to something concrete, perhaps? Limitless Casino, maybe? I believe a bit of context would be helpful.

I surely get your points here. The thing is that if the casino now requires a verification in order to get your winnings, it would be for the best to cooperate.

What do you think about that?

Hello,

I would like to add more details to my complaint regarding my 1xBet account (ID: 1170471931).

I have already provided ALL requested documents and fully cooperated with your verification process. Despite this, my account remains blocked without any valid explanation.

I deposited funds via Paynet, and I am not familiar with MobCash. I live far from MobCash terminals, and it is extremely inconvenient for me to use them. This is not my responsibility — it is the operator’s obligation to provide accessible payment methods.

I have clearly stated that I am ready to complete alternative verification and cooperate in any way required. However, your support team continues to ignore my requests and does not provide any solution.

The total amount of my blocked funds is 18,500,000 NOK. This is a significant amount, and I demand immediate resolution of this issue.

If my account is not restored and my funds are not released, I will escalate this case further by contacting official regulators and additional complaint platforms.

I expect a prompt response and a fair resolution.

Sincerely,

Umida Sharipova

Hello,

I am following up again regarding my complaint about my 1xBet account (ID: 1170471931).

I have already submitted all required documents and fully cooperated with the verification process, but my account is still blocked without any clear explanation.

I deposited money via Paynet, and I do not use MobCash. I live far from MobCash terminals, and it is very difficult for me to access them. This should not be my responsibility.

I am ready to complete any alternative verification process, but I am not receiving any real assistance from the support team.

The total amount blocked on my account is 18,500,000 NOK.

My 1xBet account email: matyaqubovtohir57@gmail.com

Please review my case again and provide a solution as soon as possible. I am waiting for a fair resolution.

Sincerely,

Umida Sharipova

Hello,

Thank you for your response. I fully understand that verification may be required, and I am willing to cooperate.

However, I would like to clarify that I have already provided all requested documents and completed the verification process from my side. Despite this, my account remains blocked without any clear explanation or progress.

I am not refusing verification — on the contrary, I am ready to complete any additional or alternative verification if needed. But currently, I am not receiving any clear instructions or assistance from the 1xBet support team.

I kindly ask you to help facilitate communication with the casino and ensure that they either:

Clearly explain what is missing, or

Complete the verification and restore access to my account

At this point, I am simply asking for transparency and a fair resolution.

Thank you for your assistance.

Sincerely,

Umida Sharipova

Hello,

Thank you for your message. I would like to clarify that my complaint is NOT related to Limitless Casino.

My complaint is specifically about my account in 1xBet (ID: 1170471931).

All the information I provided refers only to 1xBet, including my deposit via Paynet, verification process, and the blocked account with funds amounting to 18,500,000 NOK.

I kindly ask you to focus on my case regarding 1xBet only.

Thank you for your understanding.

Sincerely,

Umida Sharipova

Hello, I checked that and your complaint is waiting to be reviewed. Kindly save those updates for later.

You know there is not much we can do for you here on the forum. This forum is a place for talking in the first place. On the other hand, Complaint serves as a platform for investigating the issue.

Let me know if you could use more details, please. And don't worry, when it comes to the complaint, you will be directly notified about any progress.

Hello Guru Team, 

My name is Sharipova Umida. I am submitting a complaint regarding my blocked 1xBet account (ID: 1170471931). I have attached all necessary documents: deposit confirmation, passport/selfie, and support chat correspondence. 

Please review my case as soon as possible and assist in unblocking my account and returning my deposited funds (18,500,000 UZS). I am ready to provide any additional information immediately if required. 

Thank you for your prompt attention.  

Best regards,  

Sharipova Umida  

Email: matyaqubovtohir57@gmail.com

Well, I just deleted two other similar posts. Since it appears that you do not respond here on the forum, I honestly do not know how to respond to this repetitive information.

Let me know once you are ready to talk or cooperate, please.

Good evening.

Thank you for your time,

The problem I believe exists is a delay in the withdrawal process.

Specifically, the casino I will be filing a complaint about, I have managed to make a withdrawal but for a small amount.

In the past, as now, I had made a withdrawal request for €499 specifically because that was the limit and it had been so long that I had to cancel the withdrawal.

This time I won't do it, of course I will list the screenshots below because when you trust a casino with amounts all the time, you can't do it once and not receive your money, and of course I do it to receive my money.

Hi, could you please tell me which casino we're talking about? Also, how long have you been waiting for your money?

As for canceling a withdrawal, I recommend never doing that because, just as you said, you'll just end up waiting longer for no reason.

I'll wait for your reply.

Good evening, the casino I'm talking about is Millioner.

I know this and another time when I managed to get lucky and made €500 I made a withdrawal request but I waited and as a result I had to cancel it.

Of course I think it's done on purpose, but when you say 3 days at most and you don't do it, you're basically making fun of me because even though it's gambling, I always lose if my money ends up like this.

I'm sending you today's conversation so I have proof.

what's said in their T&C regarding withdrawals?

Up to 3 business days that ended yesterday and withdrawal up to €500

Here is yesterday's discussion

Thanks for the reply. I’d like to point out that we give casinos 14 days to pay out a player’s winnings. I understand that if they tell you it will take 3 days, everyone would expect it to take that long. If there’s a delay, unfortunately there’s not much we can do about it. But I believe that if nothing is resolved within the timeframe I mentioned, we’ll try to help you with that.

Do you think that would be okay for you for now, and can you hold out? 

First of all, thank you for the answer.

Naturally

I'll just send you yesterday's answer, so you have a more complete idea.

thank you for your time

What they write to you is basically pretty general. But I still haven't received an answer to the question of how long this whole situation has been going on. 

Can you please tell me? 🙂