Discussion about article: Complaint resolution instructions (page 7)

Unfortunately, as I look at your complaint, the casino has provided evidence that you indeed violated the bonus terms, and that is why they confiscated the winnings.

We don't stand with any casino if there is no clear evidence provided that a player did something wrong, for sure.

Please always read the terms and adhere to those.

This is untrue. I have adhered to the terms and conditions, but your website accepted this excuse from the fraudulent casino without any supporting evidence. This is favoritism and siding with this scam casino, Lucky Dreams.

Hello,

It makes sense you feel this way; on the other hand, such a post also lacks facts or proof. To be fair, I understand your feelings, but this is not the way to change the basis on which the complaint is approached.

Can you contradict this?

"We have reviewed the evidence provided by the casino, which confirms that the maximum bet limit was breached on multiple occasions while the bonus wagering was active. As this was not an isolated incident, we cannot consider it a mistake but rather a repeated breach of the agreed bonus terms and conditions."

I'm only asking to provide a broader perspective on this concrete issue.

The complaint is still open and you may always add proofs and facts.

Hello, I also won at another casino and supposedly violated the bonus conditions. The casino couldn't provide any proof and didn't contact me again. I went further with photos and proof that it was real money.

NO chance 😡 everything gone and it was €27,342

Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.

Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.

I'm sorry the mediators could not help; it was a nice sum indeed!

Is it possible to assign someone else to my case? I see in my complaint it says the employee might be on vacation or sick.

Hello, it is not possible, I'm afraid.

As the note says, there might be a delay; mediators are aware of the timers, even though they may be out of the office.

Hello, good evening

I just filed a complaint against the Brazino777 casino

I have approximately 100 screenshots as evidence, but when submitting the complaint, I tried to send 4 or 5 at a time, but it only let me upload 1. When I tried to upload the second one, it kicked me out of the complaint form every time I tried, so I opted to send only 1.

Where can I send the screenshots (a few, not all 100, just so you can see the magnitude of the problem I'm going through)?

Or do I have to wait until they send me a response to my email telling me whether or not my complaint was accepted?

Thank you for your attention and understanding.

Hi, yes, I would wait for the complaint to be processed first. If the team accepts it and everything is OK, then you can send screenshots by email to the person who will be handling your complaint. Be sure to let us know if you are unable to include them in your complaint, and our team will try to advise you. Of course, you can't upload 100 screenshots, and I don't think it's necessary, so wait and see what the team needs.

Hello good evening

The complaint I filed against "Brazino777" is in process

I'm unsure whether I can file another complaint against the "GANAMAX" casino or if I should wait until the first one is resolved.

The case concerns unreported deposits and a blocked casino account.

Problem started date: 20/10/2025

I appreciate any information you can provide.

Sincerely,

Adriana Lugo

Hello, good day to you.

Every time you feel the casino is not fair to you, feel free to submit another complaint. The most basic rule you can remember is "one complaint per casino." Hope it helps.

Thanks for the reply, although it wasn't very clear to me.

I can now file a complaint against "GANAMAX" even though the complaint from "BRAZINO777" is still in process.

I understand these would be separate complaints, but can they be filed simultaneously? Or do I have to wait until the first one is resolved before filing another?

You do not have to wait for anything. In fact, fresh information may play a significant role in understanding and resolving the problem.

So, it is truly that straightforward. In this situation, we can reduce it to "one open complaint per one specific casino," because it would not be very practical to keep two issues at one online casino separate in two complaints.

Okay, thank you very much for your response.

I just submitted a new complaint against "GANAMAX"

I am waiting for the review

Dear All,

I am formally submitting my complaint regarding my account at "Ganamax"

In October and November 2025, I reported deposits that were not correctly reflected in my account.

The first deposit was on 20/10/2025 at approximately 23:18

I want to mention that before the first deposit claim, I contacted the casino's help chat to report that I couldn't access some games and was getting an "unexpected error" message. Later, I made a deposit of $200, which wasn't reflected in my game balance. Afterward, the help chat replied that the deposit had been applied correctly and that I had bet, played, and lost the entire amount on the game "Fortune Tiger," which is impossible since it's one of the games I couldn't access.

I have evidence that days later, the "FORTUNE TIGER" game record and the $200 deposits did not appear in the game history.

And suddenly, as if by magic, the records appeared, but with inconsistencies.

The second deposit claimed is for the amount of $100 dated 04/11/2025

receiving the same response as the previous claim

Despite multiple attempts at clarification, I did not receive a satisfactory solution.

I recently logged back into my account and discovered it's now blocked due to a "reversed payment." I haven't received a clear explanation or any proof to support this claim.

I consider it relevant to mention that Ganamax uses the same payment provider as Brazino777: UNOCAPALI LA PAZ OPERADORA, SA DE CV (Official Letter DGJS/1580/2021). In both cases, the pattern has been similar: lack of concrete evidence, contradictory responses, and blocking or restriction of functions without documented justification.

Solicitous:

A refund for the two unapplied deposits or crediting them to my gaming account.

Detailed evidence of the alleged reversed payment.

Exact date of the movement.

Payment method involved.

Formal proof from the payment provider that supports the claim.

I have approximately 30 screenshots related to this case and I am willing to provide the necessary evidence for its analysis.

Since there are inconsistencies in the "FORTUNE TIGER" record where there appears to be an increase in balance without a record of profit

Thank you for your attention, and I await an objective review of the case.

Sincerely,

Adriana Lugo De Larrea

Mexico

Thank you very much for your reply

I just submitted a new complaint against the "GANAMAX" casino.

I am waiting for the review

Thank you for the information and attention.

Sincerely,

Adriana Lugo

That's ok. 🙂 You might prefer to leave this thread and instead describe your issue with the casino in the casino thread. I mean, you may start your own thread. I believe your experience matters and may be useful to others but this thread is kind of global.

I have a file for you to read and it's about the Limitless Casino not paying me inhad a operator open my wallet due to my deposit being crypto so requires no kyc if done this way and not no deposit after opened wallet I did a withdraw request twice they re do verification on me no email about rejection or reason here's the chat ... This is the issue summed up for you it's with limitless casino.. Summary of Documented Interaction – Withdrawal Dispute

Account Information

Username: richrich4evxr

Payout Method: Bitcoin

Date of Withdrawal Attempts: 2/28/2026

Trace IDs: 45510451, 45510250

Amount (per request shown): $200 USD

Timeline Summary

1️⃣ Wallet Unlock & Withdrawal Submission

An operator manually unlocked the wallet.

I was able to proceed with a Bitcoin withdrawal request.

The system generated confirmation screens stating:

"Your payout request has been received and will be processed shortly."

Trace IDs were issued.

This indicates the withdrawal entered the system successfully.

2️⃣ Mid-Process Freeze

After submission, the wallet was locked again.

The withdrawal was denied due to account verification.

No formal rejection email or compliance explanation was provided.

Funds remained on account.

3️⃣ Operator Statements (Key Admissions)

From chat logs:

Verification is required for everyone.

Wallet verification and ID verification are separate steps.

"Once your account is verified, you make a withdrawal request, and then you will receive an email for the crypto address verification."

"Your withdrawal was denied due to account verification required."

"In case you are required to provide additional documents or ID on the withdrawal, you will be informed via email."

Notably:

No suspicious activity was identified.

No specific compliance trigger was cited.

No written rejection notice was issued at the time of freeze.

Core Issue Being Raised

This is not a dispute about the existence of verification policy.

The issue is:

A withdrawal was enabled.

The system accepted and confirmed it.

Funds were frozen again mid-process.

No formal notice or structured resolution path was provided.

This created a procedural deadlock where:

Funds are inaccessible.

The withdrawal was accepted but not processed.

No written compliance explanation accompanied the freeze.

Resolution Requested

One of the following:

Completion of the accepted withdrawal

Written compliance justification for freezing the accepted withdrawal

Closure of the account with return of deposited funds.

Do I understand correctly that your account is blocked due to the pending verification?

This is not an unusual situation, actually, and many online casinos do so when verification is still in process. That way they actually keep the money safe so players are unable to lose it. From my point of view, it is really good. The casino must be really fair and pay the players, of course, right?

Have you already sent all the required documents? Where does the verification stand now?

Thank you for your response.

I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.

I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.

To be clear:

This was not a no-deposit bonus

This was my own crypto deposit

The account was initially unlocked, allowing gameplay

Only after attempting withdrawal was the wallet re-frozen and verification suddenly required

That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.

I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.

At this point, I am seeking clarification on:

Why crypto deposits were accepted under a low-KYC model if verification was mandatory

Why the wallet was unlocked and then re-frozen

Why verification requirements appear to contradict how this casino is publicly promoted

I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.

From my experience, it is pretty simple. You just post your question in the thread, and they reply right here. Sometimes it takes a bit of time depending on the topic, but the discussion stays public so others can help out too. Just keep an eye on your notifications