6 months ago
As a player, I've been going through a very frustrating situation with a well-known game provider (Pragmatic Play), in which I've gathered a considerable amount of evidence pointing to highly irregular behavior in a live roulette game. However, despite having the evidence in hand—videos, repeated patterns, evasive answers—I've realized something more serious: there's a huge regulatory loophole.
Authorities pass the buck, forums push the strings into hidden categories, and platforms that should protect players are also caught in the crossfire of commercial interests. No one wants to upset the big providers.
This makes me wonder: what good is a "fair play" code if, when a serious irregularity actually occurs, no one takes concrete action? I'd love to believe in this mission of fair and responsible gaming, but for now, what I've experienced shows me that the system is designed to protect operators more than players.
I hope this message doesn't get deleted. I just want it to be known that there are players who have tried to follow the rules, provide evidence, and communicate respectfully… and yet we are completely ignored, simply because we are not a company.
Thanks if anyone manages to read this to the end.
I couldn't agree with you more, when the casino system is questioned, which basically feeds everything around it, the idea always arises that they are regulated, that they have no need to cheat, but the fact is that we are not fools (the players), I take your example of roulette, one of these days I played roulette without money and only on red and black to do an experiment, and here on this site that supposedly only aims to experiment, and it never happened to me to lose 7 consecutive times as it happened when I did it for money with considerable bets! In European roulette with a zero, which was the case, the chances of this happening are 1.35%, or the chances of it not happening are the reverse 98.65%, but the fact is that it happens and a lot!!! Of course it's frustrating when you lose, but it's even more frustrating to feel that you've lost when all the odds are that you won't (so many times at least!). It's strange, to say the least, when you bet a large amount of money on a slot to get a bonus and suddenly at that very moment the game crashes and in a split second, which isn't even recorded in your history, the game comes back and tells you that you've won a pittance! When you buy something that's regulated, aren't you supposed to at least see what you're buying??? Why is it that in an online casino we simply have to believe that even though we haven't seen the moves, everything is fine and that in a fraction of a second (not even a second) there were 7 bonus moves that could have been 21 and gave us that result! Forgive me, but what kind of justice is this? Thank you
Hello! I was playing on rioace and won close to 60,000 euros. At first the vip manager answered then I told her that I wanted to make a big withdrawal and not 3000 per month when the limit was 1800 per day at the level I was at, then she didn't answer my emails for 1 week, then she sent another one and lied to me, that she sent it to me and I didn't see it, a lie of course, as soon as I entered to play since I had money but couldn't withdraw it with the scammers, it got stuck the money was lost, I have a screen shot of everything, and then Miss Liana aaaaaaaaassed and even with a tone, well I want the money when I asked them for it, they are clearly scammers, unless the employees steal it there is no other way to explain why they behave like this. Who controls them? Why do they exist?
Hello! I was playing on rioace and won close to 60,000 euros. At first the vip manager answered then I told her that I wanted to make a big withdrawal and not 3000 per month when the limit was 1800 per day at the level I was at, then she didn't answer my emails for 1 week, then she sent another one and lied to me, that she sent it to me and I didn't see it, a lie of course, as soon as I entered to play since I had money but couldn't withdraw it with the scammers, it got stuck the money was lost, I have a screen shot of everything, and then Miss Liana aaaaaaaaassed and even with a tone, well I want the money when I asked them for it, they are clearly scammers, unless the employees steal it there is no other way to explain why they behave like this. Who controls them? Why do they exist?
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.