Sadly, even here, you are mistaken again. Admins do not handle complaints; hence, we hold no power over the process. The more you write, the more it becomes clear that you are mostly driven by your assumptions.
Have you ever heard that "assumption is the mother of all mistakes"?
(Eugene Lewis Fordsworthe)
Back to the complaint process, you can follow its correctness by consulting this guide if you like:
https://casino.guru/how-we-resolve-casino-complaints
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
Figures. 🙏
https://casino.guru/vave-casino-withdrawal-of-player-s-winnings-has-been
I hope we just overcame the initial fuss and may go on as reasonable people.
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