HomeForumGeneral DiscussionMiFinity issues withdrawal

MiFinity issues withdrawal (page 3)

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3 years ago
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1 month ago
deus

Someone just wrote on Trustpilot that they've been waiting for payment for over 40 hours. It'll be two weeks for me tomorrow 😄. Something's fishy...

Automatic translation:
Beko-Brado
1 month ago

If you've done everything you could, then I guess the important thing now is to wait and see if anything changes.

Try to keep an eye on the situation with the other player you mentioned, to see if it's been resolved or not.

I hope it all works out for you.

1 month ago
deus

Yes, unfortunately I have no other choice, but starting next week I'll look for a lawyer who specializes in these kinds of cases. Thankfully, I have legal insurance. Of course, I stopped all payments through Mifinity a week ago. PS: I'm not getting any responses from Mifinity about this case anymore.

Automatic translation:
1 month ago
deus

So, all in all, payments via Mifinity work great, but if you receive a refund or a cancelled return via Mifinity, they want to keep it. That's unfortunately a fact, even though I've been a verified regular customer for over two years.

Automatic translation:
Beko-Brado
1 month ago

When such a situation occurs, I always feel sorry for the players. I know that an answer and reassurance or explanation would always help more than silence. But since it is a payment provider, we cannot help mediate such a case either. So if it gets to the point where you seek some legal help, I hope it will be resolved in a fair way.

1 month ago
deus

Yes, I know, thanks anyway. Never again Mifinity or any payment providers in the future. Direct bank transfer is best, or Paysafecard 👍

Automatic translation:
Beko-Brado
1 month ago

Mifinity's failure to resolve such situations also disappoints me. 🙁 Thanks for those tips! And if you could kindly post any progress made, I guess you could save someone's day too. Getting a lawyer involved sounds like a move this payment provider may listen to. Wish you smooth or at least painless cooperation on that.

1 month ago
deus

Thank you, so I have an appointment with a lawyer the day after tomorrow. I will definitely keep you updated.

Automatic translation:
Beko-Brado
1 month ago

We will be waiting for your updates. 🙂

1 month ago
deus

Yes, one thing is for sure: Mifinity has processed the refund. Unfortunately, their customer service is very poor. They wrote again today that the money was credited back to my Mifinity wallet, which of course isn't true. And they also told me to clarify this with my bank. I have no idea what they mean by that 🤷

I have an appointment with a lawyer tomorrow, which is unavoidable.

And I'll of course report back in a few days. Greetings from Berlin

Automatic translation:
1 month ago
deus

Many will now think, "Everything worked perfectly for me with Mifinity." Yes, it has for me too, for the past two years, but if you happen to have a canceled refund to your wallet, then they will literally try to steal that money.

Automatic translation:
Beko-Brado
1 month ago

I would say that this kind of thing would be easy to resolve and wouldn't be a problem. But looking at your situation, we can see that it's not always like that.

I do believe, though, that it will all work out in the end.🙂🤞

1 month ago
deus

Who knows how often they did that and maybe it wasn't even noticed. But with a sum of €1334.50, it certainly caught my attention.

Automatic translation:
Beko-Brado
1 month ago

That’s the question. 

I think everyone should be careful and keep an eye on their money. You did the right thing.

Beko-Brado
1 month ago

It's really long🙁

AdamCroft
1 month ago

Hi, have you ever had any experience with this payment provider?

Jaroslav
7 hours ago

Unfortunately or fortunately, I cannot share my experience, as I don’t have any😀😀

AdamCroft
5 hours ago

Well, I don't know if that's a good thing or a bad thing. If the experience had been good, then it would be positive; if it had been bad, then the opposite.

But it doesn't matter if you didn't have any, so good luck with everything else.🙂🍀

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