Withdrawals on rtbet (page 16)

I can't say I understood it clearly. Many casinos don't allow withdrawals if you have an active bonus, for example. Did you ask them for an explanation? In my opinion, you want me to explain something the casino should do.

When the bonus is unlocked it becomes a real balance, in fact they authorized my first withdrawal without any problems. After that, they placed a block on the withdrawals, providing as a response that they had blocked them for 'security' reasons (I placed the handwritten message from support above). They no longer respond to any emails about it. I honestly don't need your explanations, the situation is clear: the admins can't stomach the fact that for their insipid bonus of €100 I have unlocked a higher real balance and they have illegally blocked (yes, ILLEGALLY, let's stop using quotes and italics) my withdrawals. They can write whatever they want on the T&Cs, but those bonuses bring them a lot of money from people who without them, would play elsewhere, so there's no point in being mafiosos when once in a blue moon a player manages to unlock them.

Ok, I'll try again, thanks.

UPDATE: Complaint created thanks, I hope there is a serious consideration of the issue since from the exchanges made here in discussion it seems that it is almost normal that the rooms can block the balance resulting from the unlocking of the deposit bonuses in real balance. I am sure however that it was only my impression. I will update everyone on the developments, I will be happy to make a donation to the forum if it should prove useful for the resolution of the case. See you soon.

Hello.

I see. Well, if you feel the official complaint solves nothing, do not expect any changes, though. That's it. 🙁

A fair question: do you expect players to read months of forum posts and your history or check up on the complaint and the Safety Index? By submitting the complaint, you actually help others and also us investigating the casino. There is not such potential on the forum.

Kindly read the guide section to get familiar with the principles.

https://casinoguru-it.com/guide 👈

Your response seems like you have not read a single one, which is ok, but usually ends the very same way. People are quick to criticize but very often do not bother reading the basics. We can then go through the details if you want.

Hello,

I'm glad it worked out. Well, the complaint depends on your proofs and ability to explain the problem, which I leave solely for the complaint because the more you write here, the more complex the situation appears and the further we get from your initial post.

For example, security reasons you just mentioned for the first time usually have not much to do with balance conversion, rather than with account closure, balance voiding, and complete silence afterwards. Since I'm having a hard time following your issue, I won't comment further. I think it is better this way; Nick will instead provide the guidance.

Of course, if you need anything, just reply to me.

Dear Radka, thank you for your reply. I have created the complaint and although I believe I have clearly explained the situation without any gray areas, I believe it is appropriate to cease further communication regarding my case here. Thank you for fixing the bug regarding the creation of complaints, it was the only reason I exposed my story here on the thread.

Anytime. Best of luck with the complaint.

the more I read about this, the more I am convinced that I chose the right casino Kent, they withdraw everything quickly and accurately

Glad to hear that. Surely other players will appreciate more details shared in this thread 👈👈

Thanks!

And think that RTbet is rated VERY SAFE by this portal… 😅 I don't know what the parameters of these classifications are, the only thing I hope is that complaints work with this casino, in that case the classification would make sense.

Sorry for interrupting; just a few tips: the answers are written around the website. I would start with "Safety Index explained" 😎

https://casino.guru/rtbet-casino-review#tab=js-tab-reputation

How we review casinos:

https://casino.guru/our-casino-reviews

Complaints results:

https://casino.guru/complaints/all

Let me know if you wonder about anything else, please.

And once more - best of luck with the complaint!

hi I wanted to know how it goes I have the same problem on Legiano, I turned over a bonus and won 13000 euros now they have blocked my withdrawals, I sent several emails and now they asked me for kyc verification.

I recharged my balance with funid

Legiano, RTbet, Bassbet, Casinia etc.. are all casinos from the miomedia.com provider and are all present on FunId. In the complaint I opened above, no one from RTbet ever responded, so I fear I will be forced to contact them with the lawyer. I also hope that the CasinoGuru ratings will be sensibly remodulated since the aforementioned casinos are known everywhere to be scams, but RTbet for example is rated as VERY SAFE (9.1). Since we had the exact same problem (they also authorized my first withdrawal of 500eur and then blocked the withdrawals), if you want to provide me with your Discord or Telegram contact, we can discuss it privately.

hi now they asked me for kyc verification but something still smells wrong, also because I did everything via funid anyway my contact is alejolla1g

Hi, I'd say it's pretty common when you win 13k for the casino to do account verification. What's wrong with that, please? Is there something specific why you think something should be wrong? As for the bonus, didn't you have a maximum cashout? It seems to me quite a high amount that you could win from the bonus. What documents does the casino require from you and have any been accepted?

It seems strange to me because I did everything through funid which already requires kyc but I don't want to give hasty judgments yet so I'll wait for them to verify.

no the bonus did not have maximum withdrawals

they asked me for documents, proof of residence and selfies, the usual stuff

Same casino chain, I won 2.5k and I already had the KYC done (as does @Giovannajolla since FunId already does the KYC and when you play on one of their affiliated casinos, they transmit the customer verification to the casino during the first login), usual block in my case too. What was legal in my case instead? Ps Spoiler, the KYC is a way to buy time, they did it with me too, unfortunately they won't pay her either (even more so given her disproportionate amount won with just 100 euros). We are obviously waiting for the end of the complaints, but we all expect a serious rectification of your scores in the event that these casinos have to remain within the illegality.

I understand and thank you for your reply, so send them what is needed and we will see what happens. If you don't know how to get your money or if you have problems with verification, just get in touch and we'll try to help you out somehow. First of all, you need to complete the verification successfully.

I'll keep my fingers crossed that everything goes well.🤞☘️

It may or may not be true that the casino is trying to buy time. 

However, the outcome will be important, because if the casino comes back and tries to solve the case and does solve it and pays you the money, most likely the safety index won't change because they will solve it. If, on the other hand, they do not resolve it and the complaint remains unresolved, then yes, the safety index will change.

Thank you for your reply, in my case the casino did not respond within the 7 days and the specialist increased the response limit to an additional 7 days. I don't have much hope anymore honestly, but let's see what happens.

Well, I would say that this is surprising to me considering how high the casino's safety index is, so be sure to wait. The next extension will not come so if they don't reply by the given time, then the complaint will be closed. 

But I hope it will turn out differently and you will get your money. 😉