Very serious issue at Mr.Bet (page 5)

Hello, thank you for the message. It's also about postponing a turnover bet on existing money.

Let me explain. I have €802 in my casino account. I made two additional deposits of €50 and €20 to ensure my balance didn't fall below €800 and my withdrawal wouldn't be refused. The last deposit was €20, which came with a 2x wagering requirement. However, I lost that amount and still had a remaining wagering requirement of €7.60. This remaining amount was then deducted from my €800 balance, even though the wagering requirement had already been met by my winnings. As a result, they refused my withdrawal, which I've already been waiting for for almost three weeks.

Have you received your money yet?

No, probably nothing will happen.

Hello, thank you for explaining. Honestly, I’m still unsure about a few details, and I would rather not misunderstand what happened.

When you mention €7.60, do you mean the casino removed that amount from your balance, or that you still had to place bets totalling €7.60 before you could withdraw?

Also, did the casino tell you that your balance had to stay above €800 for the withdrawal to be approved? Is that why you made the two additional deposits?

You mentioned that you had already met the wagering requirement. Was that before or after your last €20 deposit?

Could you please share the casino’s exact explanation for refusing your withdrawal? I would really hate to make bad guesses here. Thank you.