Very serious issue at Mr.Bet (page 5)

Hello, thank you for the message. It's also about postponing a turnover bet on existing money.

Let me explain. I have €802 in my casino account. I made two additional deposits of €50 and €20 to ensure my balance didn't fall below €800 and my withdrawal wouldn't be refused. The last deposit was €20, which came with a 2x wagering requirement. However, I lost that amount and still had a remaining wagering requirement of €7.60. This remaining amount was then deducted from my €800 balance, even though the wagering requirement had already been met by my winnings. As a result, they refused my withdrawal, which I've already been waiting for for almost three weeks.

Have you received your money yet?

No, probably nothing will happen.

Hello, thank you for explaining. Honestly, I’m still unsure about a few details, and I would rather not misunderstand what happened.

When you mention €7.60, do you mean the casino removed that amount from your balance, or that you still had to place bets totalling €7.60 before you could withdraw?

Also, did the casino tell you that your balance had to stay above €800 for the withdrawal to be approved? Is that why you made the two additional deposits?

You mentioned that you had already met the wagering requirement. Was that before or after your last €20 deposit?

Could you please share the casino’s exact explanation for refusing your withdrawal? I would really hate to make bad guesses here. Thank you.

And did it work?

Hey, is there any news?

Hey, yes, I got my money after 3 weeks after Casino Guru contacted them, and on the day of the payout I won another 1500. I've been waiting for the withdrawal since Friday, it's so annoying...

Oh, okay, and how much was it? Write to them too, it's about €5200.

2000

How long have you been waiting since submitting your payment request?

29.09

I think on September 29th, a little tip: if you withdraw 5000 in one month, I believe there's a limit. Wait until October 29th or 30th, so only 5000 in total per month.

Let it run as it is, don't cancel anything.

They split it directly, one payment of €2000 and the other of €3200.

Yes, wait until October 30th.

Hello everyone,

I would like to join this discussion, as I, as a player residing in Germany, am also currently experiencing massive problems with Mr.Bet and urgently request support from Casino Guru.

Since October 18, 2026, I have been waiting for my payout of €2,000 via Ethereum. As of today, November 2, 2026, I have not received a single cent.

My account has been open for about six to seven years. I've deposited a total of around €1,000 of my hard-earned money into it – exclusively real money, no bonus money. As early as 2025, I was able to withdraw €150 via cryptocurrencies without any problems.

Now, at €2,000, the difficulties suddenly begin.

Initially, I was given standard replies for days about an allegedly high volume of payouts. Then I had to submit numerous documents: passport, proof of address, Skrill payment confirmations, and bank statements.

Although I submitted everything, documents were repeatedly flagged as problematic. Sumsub now even displays "Your profile has been verified." However, according to Mr.Bet support, an additional manual review is still pending.

Especially important regarding the German players:

My account, which is about six or seven years old, still lists Austria as my country, even though I live in Germany. This setting is grayed out and cannot be changed. Other address fields are empty and not required.

I have never knowingly provided a false address. Mr.Bet has accepted my real money deposits for years and has already processed one withdrawal. However, my current withdrawal has not yet been explicitly rejected because of my German residence.

What bothers me even more is that the €2,000 I requested for withdrawal remain available as playable credit. Support confirmed that my withdrawal is automatically rejected as soon as my balance falls below €2,000.

I definitely won't gamble away my hard-earned money again!

I have since tried to file an official complaint with Casino Guru. Since Mr.Bet does not appear in the casino selection list, I had to select Mr. Ben as a substitute and explicitly point out the incorrect assignment.

My urgent request to the Casino Guru team:

Could you please look into my case and help me get my €2,000 paid out?

I would be particularly interested in how you assess the situation of German players whose deposits were accepted for years, but who are now experiencing difficulties with withdrawals.

I have saved all screenshots, chat histories, deposit receipts and verification documents and can provide them if required.

I don't want to accuse anyone of fraud without cause. But after 15 days of waiting, numerous document submissions, and countless support calls, I am truly disappointed and increasingly worried about my money.

This is my own hard-earned real money and not any bonus winnings.

I sincerely hope that Casino Guru can mediate here and also take a closer look at the current problems German players are having with Mr.Bet.

Thank you so much for your support!

(I also started my own discussion)

Hello, I already replied to you in other thread, check it out please.

I have the same problem, always the same support answer regarding increased withdrawal fees.

We will never get that money back.

They can't pay out, for whatever reason.

Isn't that actually fraud?

I understand why the repeated explanation about a high number of withdrawal requests makes you concerned. However, we cannot conclude from that alone that the casino is committing fraud or that no player will be paid.

Could you please share a few details about your own case, including when you requested the withdrawal, the amount, the payment method, and whether your account has already been fully verified?

If your withdrawal has already been pending for more than 14 days without a clear explanation or real progress, you can submit a complaint with us. Our Complaints Team can then review your individual case and ask the casino to explain the delay.

However, approximately 3 weeks after payment

It's about 700 euros; apparently no verification is required, there's nothing to verify.

I've been waiting for 3 days, as I said, I've read the forum reports, apparently I'm not the only one with this payout problem.

I would be interested to know if those who are still waiting have received their money in the meantime.

Regards