Very serious issue at Mr.Bet (page 2)

No, I haven't received any money yet.

I received confirmation of my payout today.

I can see what they wrote to you, and to be honest, it looks like a fairly general response. There isn’t much you can really take from it other than that you’ll need to keep waiting.

Most importantly, I wouldn’t cancel the withdrawal or play with the funds you’re trying to withdraw. It’s better to leave everything as it is while the situation is being resolved.

At this point, I think the main thing is to wait for our complaint team to continue with the case. I understand that casinos can sometimes experience delays and withdrawals may remain under review for various reasons, but waiting around a month is, in my opinion, far too long.

Unfortunately, there isn’t much more I can add from the forum side that would change the situation. What really needs to happen now is for the casino to move things forward and provide some proper explanation or progress. So for the moment, we’ll need to wait a little longer and see what happens next.

Oh, I only just noticed your other message.

I’m glad to hear that the money finally reached you and that you don’t have to deal with this situation anymore.

Congratulations, and enjoy your winnings.

I have the same problem, only the amount is much higher. In my opinion, this is fraud. Even though I was already verified, I resubmitted everything over a month ago and have been given the runaround for a month now.

Hi, so you’re also having trouble with verification, and that’s preventing you from receiving your money, right? I’m seeing more and more players reporting this issue, and it’s becoming concerning.

If you were already verified but then had to go through verification again, and it’s now taking almost a month, that doesn’t seem normal. I saw that you’re trying to submit a complaint, so I really hope our team will be able to help you.

Please let us know if you have any updates.

Today I received another email telling me to wait, almost two weeks already, and a total of one month.

I understand. I probably wouldn’t want to keep waiting either, especially since you were already verified once.

Did you have to resubmit all the documents you’d previously sent to the casino, or did they ask for something specific? Are they reviewing everything together, or have any documents already been accepted as part of this new verification process?

Payment of €2,000 outstanding since October 3, 2026

Hello everyone, I've been waiting for my €2,000 withdrawal from Mr.Bet since October 3rd, 2026. The status still says "Pending verification".

In the past, my withdrawals were usually processed within 1-2 days. While larger amounts occasionally took longer, this time the processing is taking an unusually long time.

I've been a Mr.Bet customer since 2019 and have successfully received several payouts, including one of €4,000. So far, there hasn't been a comparable delay without a specific explanation.

I have contacted customer service several times. However, I keep receiving the same response: there are delays due to a high volume of withdrawal requests. I have not yet received a specific reason or an estimated withdrawal date.

Has anyone had similar experiences with Mr.Bet? How long did it take for your withdrawal to be processed?

I would appreciate any helpful feedback and experiences. Thank you!

Hi,

Yes, I have the same problem. I've been waiting for a payout of €5,000 since October 2nd, but support keeps telling me that they're currently experiencing high demand and it's taking longer...

After years of receiving withdrawals within a day or two, I understand why this longer wait feels unusual. The "Pending verification" status also leaves unclear whether any checks remain outstanding or whether the payment is simply queued.

Has Mr.Bet requested any new documents, or are they only referring to the volume of withdrawal requests?

Your complaint is already open, so please follow the complaint team’s guidance and let them know if the status changes or the money arrives. For now, leave the withdrawal untouched. Other players’ experiences may provide context, but they won’t necessarily predict how long your payment will take.

Your October 2 withdrawal has now been pending for ten calendar days. That is understandably frustrating when support gives no estimated processing date, although the delay alone doesn’t establish that they won’t pay.

Is your account fully verified, and which payment method are you using? Does the €5,000 request still show as pending, or has it been approved?

We generally allow up to 14 calendar days for withdrawals. If it remains unpaid without a clear explanation, you can submit a complaint here. That guideline isn’t a strict requirement to wait if a separate serious issue arises. Meanwhile, please avoid cancelling the request or playing with those funds.

Thanks for the reply.

Since 2nd October my account is fully verified. The Withdrawal itself is pending since september 25th.

It still shows as pending and is waiting for approval. I was using Skrill as payment method.

So I should wait until end of the week and if nothing happens file a complaint?

Thank you for contacting us!

Please note that your €2000 bank transfer is currently pending. All transactions are processed manually in the order they are received.

Please note that your balance is still active. Do not reduce your balance until your withdrawal has been successfully processed on our end. Once the processing is complete, you can play again.

You can contact us at any time if you have any questions or need support. We are happy to help.

Should you have any further questions, please do not hesitate to contact our support team.

Best regards, the head of the games club

I was told that recently, I'm now on day 10, so annoying. Has nothing changed for you either?

It's only due to high demand; please be patient, I've been verified multiple times. No new documents. And so far, unfortunately, nothing has happened.

Since your withdrawal has actually been pending since September 25, you’re already well beyond the 14-day timeframe we generally allow casinos to process payments.

There’s no need to wait until the end of the week—you can submit a complaint now. Make sure to mention that your account has been fully verified since October 2, that the withdrawal is still awaiting approval, and that you used Skrill.

For now, leave the withdrawal pending and avoid cancelling it or playing with those funds. Hopefully, our Complaints Team will be able to find out what is causing such a long delay.

Yeah I understand, so if nothing will happen also in next days/weeks our team will try to contact a casino.

Thank you for the help!

I've received the same message from support several times, but the payout is still showing as "Pending verification".

I've never experienced such a long wait with any other provider.

I was able to withdraw without any problems before, I don't understand it either. I'd be interested to know if anyone has received a withdrawal after October 3rd... I hate waiting and I'd say I'm a good customer. They also suddenly deactivated VIP; this is the longest processing time I've ever had. With 4k it only took 7 days.