2 days ago
No, I haven't received any money yet.
Automatic translation:
Very serious issue at Mr.Bet (page 2)
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sdexcid1 year ago|
sdexcid1 year ago1
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yesterday
I received confirmation of my payout today.
Automatic translation:
ReplyQuote2
Utella
2 days ago
Support request
Rick
Hello, Ute.
Thank you for contacting our support team.
You contacted us regarding your withdrawal request for over 2000 EUR.
I confirm that your withdrawal request for over 2000 EUR has been successfully received and is currently being processed.
We understand that waiting for your payout can be frustrating. Due to the currently high volume of applications, processing may take a little longer than usual. However, our team is doing everything possible to process your application as quickly as possible.
Please note that the requested funds will remain in your account and will still be available for playing. Should your balance fall below the requested withdrawal amount, the withdrawal will be automatically canceled.
We are sorry that you had a negative experience with our service. If you are not satisfied with the outcome, you can file a complaint with the independent dispute resolution platform Casino.Guru. There, your case will be reviewed by experts from the gambling industry.
Should you have any further questions, please do not hesitate to contact us – we will be happy to help.
August 12, 4:08 PM
They also emailed me that on August 12, 2026.
Automatic translation:
yesterday
I can see what they wrote to you, and to be honest, it looks like a fairly general response. There isn’t much you can really take from it other than that you’ll need to keep waiting.
Most importantly, I wouldn’t cancel the withdrawal or play with the funds you’re trying to withdraw. It’s better to leave everything as it is while the situation is being resolved.
At this point, I think the main thing is to wait for our complaint team to continue with the case. I understand that casinos can sometimes experience delays and withdrawals may remain under review for various reasons, but waiting around a month is, in my opinion, far too long.
Unfortunately, there isn’t much more I can add from the forum side that would change the situation. What really needs to happen now is for the casino to move things forward and provide some proper explanation or progress. So for the moment, we’ll need to wait a little longer and see what happens next.
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