Verde casino withdrawal of funds (page 3)

Have you requested the withdrawal already? How it goes?

Please try to stay in one thread because there is surely no need to post regarding all this in both of them, especially if it is about the same issue at the same casino.

I have already posted a reply for you here.

Thank you for your understanding.

My complaint was closed without a solution. I have asked Verde Casino several times to send me the game history so that I can prove that my money was withheld!!!

all without any feedback🙁

Nothing is solved!!! On the contrary, I am the stupid one!!!

Verde Casino still has my money, won't send me my game history and I'm still blocked!!!

my complaint was closed here!!!

The players are the stupid ones who don't understand anything and the casino is always right!!! Is that fair?????

Hello.

Let me paste here my latest reply posted in the other thread:

"We are aware you were not complaining about 75€.

These 75€ are the max cap from the bonus associated with the sum you have been complaining about.

This is the reason you can't get the amount of 1015€. 

Your complaint was closed due to the aforementioned bonus events, not "simply closed", I can assure you."

I think the important part about fairness goes like this: It is fair that the casino applied bonus rules because you played with a bonus.

I couldn't use these two bonuses because I was blocked

I don't think it's fair that I'm not given the opportunity to use this money

How could I have used it if I was only activated on 15.01.2025

I request a bonus credit/reactivation because I did not have access to my account and could not implement it

that's more than fair.

So in plain language it was 2 times reached bonus and I was immediately blocked for four weeks

Let's keep this conversation in one thread, please. I posted my reply to you over here.