PROBLEMS WITH WITHDRAWAL 20BET 1,052,100

Dear, good afternoon. I tell you that I have problems withdrawing my funds through the 20BET casino, the requested payment is 1,052,100.- which has been rejected on several occasions because they need to verify the deposit of $100,000 pesos executed towards 20bET which make from my credit card through direct payment Mercado Pago, the payment was successful.- now they ask me for proof of payment, I had to go to the bank, request my cardola, just like Mercado Pago sent me the transaction details, etc, attach all the documents but they still don't give a solution, apparently they don't want to cancel.- I attach my files, etc, please help.

Hello,

I'm sorry you have an issue. It's good you submitted the complaint, I hope we will be able to you.

Have you received any confirmation that your account verification was successfully finished, please? I'm getting the feeling, that your withdrawal may be rejected because your account is not fully verified yet.

Note: I ask you kindly to post sensitive banking or personal information only through your complaint thread, where those can be reviewed while hidden from the public.

Good evening Redka,

They still haven't confirmed verification of my account, it's been more than a week, I uploaded my identity card, bank cards, proof of address, bank statements, proof of transfers (all executed with my bank cards in my own name).

Even so, they do not verify my account and they have everything in their possession, they only process me and reject my payments.-

If you need the documentation, let me know.-

Thanks.

Hello,

that's good you provided all information to Kristina.

Now I ask you to be patient while she goes through it all. Please check your complaint from time to time, in case we need some further explanations.

I hope we will be able to sort things out.

You are scammers, the worst bookmaker of all. They do not pay withdrawals, if someone withdraws money from 20bet please write to me

Hello,

Did the casino inform you why won't receive your winnings, please?

What has happened?

Bro, I didn't pay myself either, I put money with astropay and the e-wallets that have none of them work 3 days ago p 4 I'm looking for a way to get depocited

I want to tell my experience, I deposited with astropay and at the time of withdrawing my prizes they told me that the documents I sent were not visible, that they did not show well and others, they told me to work with the payment methods srill, neteller, ezeewallet and others but none of those wallets is in the currency that I played, after trying several days I asked them if they could deposit me by the same means that I uploaded on the web and they told me that it could not I told them if they could transfer me to my bank account and they said no, try to withdraw with cryptocurrencies and neither, they told me that if I had deposited with crypto there would be no problem. The fact is that they ask you to deposit and instead of giving you the withdrawal with the same way you deposited, they change everything and with obsolete virtual wallets in my country............ PLEASE I NEED HELP I JUST WANT THAT THEY DEPOSIT IT TO ME IN ASTROPAY, they asked me for photos of the deposit, photos of my document, photos of my astropay account and everything

Hello,

Firstly, may I know whether our account has been fully verified, please? As far as I understand, for some reason, the casino is not willing to send the winnings the way you deposited - by the Astropay. I'm sorry I could not understand why, just guessing that the payment method was not verified. They suggest sending money via cryptocurrencies, well I see no harm in that.

I'm sorry but I would try to reason with the casino, the important thing is to get your winnings.

If my account is fully verified, I asked to withdraw by cryptocurrencies in btc and they told me no because it was not the way I deposited, I tried the virtual wallets available but it does not let me deposit money into them I already explained and I do not have a solution

Hello,

so which payment option did you use for the deposit, please?

Can you use it for withdrawal as well?

What was the story about the Astropay then, I thought that this is your preferred withdrawal option:

"PLEASE I NEED HELP I JUST WANT THAT THEY DEPOSIT IT TO ME IN ASTROPAY"

Furthermore, which payment option the casino suggests for fulfilling the withdrawal?

I'm honestly confused now. 🤯

The deposit option among other wallets had astropay which I thought if you can deposit with astropay you could also withdraw, but it turns out that when I withdraw my earnings I did not have the astropay option I had other wallets that in my country (Argentina) did not they work, those wallets that the casino provides you do not accept Argentine pesos only astropay accepts... The conclusion the casino lets you deposit with astropay does not let you withdraw

The conclusion can be deposited with astropay but not withdrawn in the same way, the virtual wallets that it gives me are not compatible with Argentine pesos and for cryptocurrencies it does not allow me either because I do not deposit in the same way

The general casino rule is that you should withdraw the same way as you deposited so they should let you withdraw via Astropay in your case. I wondering, is it really impossible for you to withdraw for example via Bitcoin, sell it, exachnge for USD and send the USD to your pesos account in Argentina? In my country, the bank would convert the USD to my local currency.

In theory it should let me withdraw with astropay but the casino won't let me, and it won't let me withdraw with bitcoin either because they told me that if I don't deposit in bitcoin they won't deposit me in bitcoin, do you understand?

Hello,

I still miss the important answer. What withdrawal option does the casino suggest to you, please?

If you can't use this method because it does not support pesos, then I would inform the casino to find a different way. I guess that cryptocurrency is the easiest way.

Those are the payment methods that the casino gives me and they are all in dollars or euros, not Argentine pesos, in cryptocurrencies they don't want to pay me either because they say that I don't deposit cryptocurrencies

Have you already tried at least one of those methods, I wonder? The currency can be exchanged after all.

So, in what currency is your balance on the casino account?

Anyway, I checked the list of countries not operated/restricted by Neteller - Argentina is not among them:

Is it possible that you deposit some minimal amount using cryptocurrency in order to be allowed to withdraw this way?

Did the casino suggest such a possibility, please?

My account was already verified so I deposited to play, when I wanted to withdraw they did not allow me because I had to play the money in its entirety, continue, when I made the withdrawal again they asked me for the same documents that I had already sent, I sent them and they appeared approved, I made the withdrawal again, they rejected it, they asked for documents again a total of 8 times documents that I sent even by email, until finally they told me that I could make the withdrawal, I did it and 24 hours later the money was with them again, they argued that I entered the data incorrectly as I took a screenshot and proved that it was not true, then they told me that I could request the withdrawal again .... that is how it is so as not to deliver the funds, I am going to file my complaint with whoever gave them the license to join other scammed people

Oh my. This is a real runaround, I would say.

So, how is the situation now, though?

If you'd like our complaint team to intervene, feel free to submit a complaint here, of course. We will do everything possible to get it solved.