It sounds strange. Registering and making deposits was very quick. But when I requested withdrawals (I currently have two pending), they asked for an absurd amount of documentation, something I've never seen before. After completing that step, they informed me of the following:
Greetings,
Thank you for bringing this matter to our attention!
While we fully understand your concerns and frustration regarding the waiting time, we would like to inform you that our Security Department is currently conducting a thorough review of your payout request.
This review includes verification of the documents you have submitted, as well as checks of your account activity, in order to ensure the highest standards of security and compliance are maintained.
Once the review has been completed, you will receive an email from our Support Team with further information regarding your payout request.
Thank you for your understanding.
I'm concerned about the huge number of reports from around the world saying that they simply don't pay!
