You are talking utter rubbish. This is laughable and you are clearly corrupt. I get your shtick is 'Mr Empathy' but this doesn't work here when actual reality and facts are not being addressed:
Let's fact check you shall we.
1 - I was FULLY VERIFIED by the casino using their AI generated third part software.
2 - The casino unverified me when I requested a full withdrawal and my account closed.
3 - The casino has never explained why I was verified and then unverified...
4 - I have received no explanation as to why two subsequent proof of addresses were rejected.
5 - Why has my deposit been stolen? I never lost this, they are breaking EU consumer law by stealing this and caisnoguru is complicit in this.
6 - Why did the complaint just close? Extra evidence was requested from the casino and never provided.
You are simply allowing a casino to commit theft deposits under the guise of 'failing KYC' WHEN I WAS PROVABLY VERIFIED BEFORE I EVEN DEPOSITED!!!!!
I wish to complain about this joke of a service. How do I do this?
Cannot believe this site, you are a joke and I have a good mind to take legal action against you and the casino.
*Footnote - The casino flagged my reviews against them on trustpilot, they also refused to give me their registered business address so I could do a court order....Casino guru is simply allowing another scatterhall situation.