Posido Casino won't give me my money back.

Hello, my name is Alberto Rivas.

I am from Spain and since December 6th Posido Casino has not returned the €491 that I requested for withdrawal.

They have been giving me excuses for 15 days and telling me that they have a high volume of withdrawal requests and that I should wait. This has never happened to me anywhere else. I need help.

Testing new games tonight—wish me luck!

Hello, I'm sorry that you still don't have any money, and since you've been waiting for two weeks, it's good that you've filed a complaint. 

Obviously, if the casino has a lot of withdrawals, it's possible that you're in some kind of queue and you'll probably have to wait a bit longer. 

Unfortunately, it's holiday time and it's probably going to be busy, although it shouldn't take that long. 

Anyway, if you don't get the money, our team will contact the casino and I firmly believe that this will change.

Could you please let us know when it does or if you find out something new? 

hello! I have filed a complaint on your website and they are helping me try to get my money. Also, when I try to cancel the withdrawal I get an error. The money is completely frozen and the casino does not give me any solution. I just want my money after waiting almost 20 days. They just make excuses and I don't believe anything. Something has happened that I don't know about and I want it resolved now.

Hello, I fear you are expecting something we can't provide just now. Sadly, the complaint process is far from live chatting with an agent, so it usually takes at least a week or so to get things moving. Since tomorrow we have Christmas, I would expect a delay.

Have you read this, please? Kindly check out your complaint + the timer 🙏

"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible."

Additionally, the complaint timer now shows more than 4 days to respond to you. I fear you have to be very patient.

I am completely desperate. The casino has informed me that my wait (25 days) for my withdrawal is due to a technical error. I have canceled it, I have requested it again and now they cancel it. I have asked them for explanations and now they tell me that 'my payment provider' has canceled it when it is a lie. I have already made more withdrawals and I have not had any problems. Furthermore, 3 business days had not passed. They had not accepted it yet to know if my bank would cancel it or not. It's a shame. I'm fed up with this casino. They don't want to pay me. that's enough.

I just hope the casino will finally respond to the complaint! Despite it's good history, it now has more than 10 open complaints without progressing further. I won't lie to you; this sounds bad.

I've been waiting for a withdrawal for 15 days, they blocked me on the chat... they don't respond to emails... they scammed me out of €500 if anyone knows a way to report them please let me know

Hello, I already replied to you here in this thread.

Let's talk about this issue in that one. 🙂

Did you receive money from Posido?