PlayID withdrawal problems (page 2)

But it must be said clearly and unequivocally here:

It turns out that withdrawals do indeed depend on the casino.

I've been waiting for 22 days for my winnings from RoboCat Casino to be paid out. In the meantime, I received a withdrawal from another casino, which was processed immediately and credited to my account instantly.

Both game accounts were registered via PlayID.

Well, sometimes that's the case, but in my opinion it's a much better way than if they asked for them one by one and checked one document for several days, for example. This way, when you send them all at once, you can at least rest assured that everything will be fine. Besides, these aren't any special documents, they're quite common, even if there are more of them. 

So feel free to write and let me know if everything went well or how it turned out when you find out.

Hey, I won over €15k at Casino and I'm withdrawing €500 daily from the casino to my PlayID. The first €1,500 arrived after 3 days. I requested another €1,500 on February 17th at noon, and today, February 20th, nothing has arrived. They can't tell me how many business days it will take to process the withdrawal. I still have €2,500 sitting on my PlayID and €14,500 on the casino website. I have the feeling they're deliberately dragging everything out and taking their time. I'm KYC verified and I don't understand why they're taking so long. There were days when the money was transferred directly to my account within 5-10 minutes, and now that I've won big, they're making me wait forever for the withdrawal. I'd rather not keep €16-17k on my PlayID.

Have you tried to get in touch with them regarding the delay?

There should be some explanation about what is going on. Our complaint is able to intervene only after a 14-day time period from your withdrawal, so as of now we are unable to help.

Which casino is it, please?

Just wanted to give an update: according to my user account, I'm verified; customer support says no, it's still being checked (for 10 days now); every day new excuses - I've now been waiting for my payouts for 29 days.

Hello, I'm sorry to hear that.

It has been a long time and the withdrawal has not been resolved. Would you say it has something to do with the FunID? I'm asking because in the past many players have had their withdrawals delayed due to this app. Thus, it rang a bell.

However, the casino should communicate the matter clearly to you. No excuses about that.

What was the last thing they told you?

Good morning, there's definitely a connection between PlayID and the casino; it's easy to see. I was verified by both PlayID and the casino. The process ran from day 19 after application until day 29. Now, today – day 30 – there shouldn't be any more obstacles. But I still haven't received my money. The casino isn't responding to direct inquiries, and neither is PlayID. Only standard replies.

I wish your morning would be much better than this... What you just described truly sounds like the experiences I saw across the forum in the past. Let's hope it is not related to just FunID/PlayID because that's sort of a 3rd party involved in payouts. I must be frustrating and I hope it will be over soon.

That's right, sometimes it creates such an error. In the selection history, the selection by playid is still active, you need to cancel and select again in the playid application. The selection by playid always takes only a few seconds.

That's what they want from me too, so I'm waiting for the final account verification, but I don't really believe it will turn out well....

Same crap here, every day a new excuse. I've been waiting for my money for 10 days now, and I get no information. I won't be playing there anymore.

I recommend choosing a playid and depositing it at a casino that has faster withdrawals. They have it built on the fact that where you lose a lot, withdrawals are in the order of minutes - verified.

I received my money exactly five weeks later. It really was the casino's fault. They only just transferred the money to PlayID.

PLAY-ID blocked my entire account immediately after my first successful withdrawal of €100.

At first, the live chat was closed twice without any explanation when I asked what was going on.

After that, I was simply told that the account had been closed due to an "internal decision".

I currently have around €800 spread across several casinos (Rabona, Frumzi, BigClash, etc.), and I have no idea whether I will ever see this money again.

Is there a way for me to file an official complaint here?

Hello, I'm sorry to hear about this. You know, you are welcome to submit the complaint request, but if the matter is related to PlayID and not to the casino, I doubt we could help out.

If I understand correctly, your PayID account was closed, not the casino account. Is that correct?

yes this is true. but i cant login anymore into my betting accounts too.

i write them a mail to solve this problem. for me looks like big scam. i will keep you update here.

Hi, I recommended it to a friend. He deposited €1000 there and didn't withdraw a single penny. They blocked access exactly the same, according to the terms 9.1, 9.2. 9.3

Using Another Person's Account

Using the software

Using low odds to make the most of bonuses

And when he replied that he was the only one playing, they immediately deleted point 9.1.

There is no casino or betting software.

The worst thing is that after you set up a casino, they immediately call you with bonus offers and give you a new one every day. It is understandable that someone will get real money from the bonus.

This casino came up with a new method:

Play and lose

Play and win, but we'll block your account anyway!

Do not deposit any money, playid casino is one big scam and it is not possible to sue them in any way!!!

Ahh, I'm so sorry to hear that. Yes please, keep us updated. However, if your casino accounts have been closed and you had an active balance there too, I guess my colleagues may try to take a look at that. If you are about to submit a complaint request, please focus on the casino account primarily. I mean, try to put the main pressure on the casino/payment issue, and mention Play/FunID just as a payment option of a sort.

I can't promise a solution, but whenever the casino account is closed with an active balance, we could be able to investigate at least.

Hello,

May I know which casino did this to the unlucky friend of yours? I'm asking because PlayID is not an actual casino but rather a gateway, so it does not say much about the problem at hand.

In any case, how about you invite your friend here to find out whether complaining to my colleagues might help? It's completely optional, of course. Based on what you described, though, it could use another look, I reckon.

I understand, playid is connected with all casinos. And it offers bonuses to everyone, and if they choose to withdraw in any casino, it will start blocking.