I can't cash out my win on 20bet

I have already submitted all the documents and they keep rejecting my withdrawal

Hello,

I can see that you created a complaint about this. May I know whether your account verification was completed, please?

Kindly note that the verification goes first, only after you pass it, you are eligible for the withdrawal.

Could this be the problem?

I already verified my account, present everything they asked me

Ok, so it means that all documents you've provided were accepted, not a single one is missing now and you also got some sort of confirmation, that the verification was successfully completed right?

Kindly inform Petronela via your complaint as well, she asked about the verification.

Yes, it appears that they were approved

Even yesterday I presented another receipt where my name and account number appear where I am going to withdraw, they approved the document and even so they rejected the deposit

Hello,

well, I'm not sure what I can make of it now.

Do you have a problem with the deposit - money sent to the casino account or with withdrawal - money sent by the casino to you, please?

Forget with this CASINO and a waste of time.

Wherever I go, I'll unmask these vicars!

Well, I can imagine it must be very annoying, but still,

I would wait for your complaint to be closed first, we all make mistakes and there is still a chance that the casino will make some progress with the issue - at least I hope there'll be progress. 🤞

My withdrawal is refused even though my account is verified. I am being asked for deposit receipts which are fictitious and I did not make any such deposits. This provider simply does not want to pay out. I advise everyone to stay away from this provider, play somewhere else, there are enough reputable providers.

Hi, does that mean that what the casino requires from you, you didn't deposit into the casino? Did you tell them you couldn't prove something you didn't deposit? Do you have any deposit history in your profile or something where they can show you what they need or explain it to you better? How long have you been trying to resolve the situation? 

Let me know please.

Good day

I also played at 20bet and won; I submitted all the necessary documents.

First, it said it was being reviewed, and when I tried to withdraw my money, it was rejected. Then I sent all the documents again, which were accepted. Then I requested another withdrawal, which was also rejected. And this has been going on for three days now. What can I do to get my money? Do I need to hire a lawyer, or what happens to the money if I close the account?

greeting

Mrs. Fischer

Well, before you spend a lot of money on a lawyer, perhaps you could tell us more about the whole situation.

With the documents provided, did the casino verify your account, or is there still something needed from your side?

If the account is not fully verified, you won't be able to make the withdrawal, you know, and that could be the reason they rejected it again.

Hello, regarding 20Bet, I unfortunately have to confirm that the betting provider is not only disreputable, but also illegal in Germany. Therefore, stay away from 20Bet.

20Bet operates as a betting provider in Germany without the required license. Therefore, it has likely been operating illegally in Germany since at least 2021. Without a valid license, 20Bet is not permitted to accept any payments. Accepting funds for placed bets is definitely illegal. Furthermore, 20Bet is adept at withholding winnings. If a larger sum is won (several hundred euros), they employ a number of tricks, meaning 20Bet tries to delay payouts as long as possible using a series of absurd tactics, such as alleged verification problems or even lies claiming technical issues at the receiving bank, etc., until the player eventually gives up and gambles their winnings again. All in all, 20Bet's services are illegal under German law. Since the service is illegal, the gambling contracts concluded are void according to § 134 of the German Civil Code (BGB) (violation of a statutory prohibition).

Is this something that happened to you with money too? You know that if you have a problem with withdrawal, you don't have to lose your money but we would try to assist you. It doesn't always have to work out but at least you have some option.

Regarding the license and the fact that the casino cannot offer services in the country, this is the case with many casinos. I would say that if a casino accepts a player from such a country, it should also pay him out if it can take a deposit from him. Of course, if it is a problem for the player, it is always necessary to pay attention to such things and also look for information. I think that Germany is one of the countries that regulates gambling very much and therefore I would try to protect myself even more.

Well i didn't knew that 20bet had no license in Germany. Fact is that they blocked ny Account within holding all the Money in it. It was More than 500€..Well Unfortunately I find out that 20bet is not whitelisted in Germany that's why I m on the Way to get professional help from a legal advisor. Thank you

Okay, now at least you'll know that it's good to look for such information in advance.

If you're interested, we can also look into your case and try to help if possible. If you decide to only have a legal advisor, that's fine.

Can you please let me know how it turned out?🙂

Sure I will let you know

Great, good luck with your situation. 🤞🍀

It was a little torture until they pay, but anyway I v got all my money now.