I can't cash out my win on 20bet

I have already submitted all the documents and they keep rejecting my withdrawal

Hello,

I can see that you created a complaint about this. May I know whether your account verification was completed, please?

Kindly note that the verification goes first, only after you pass it, you are eligible for the withdrawal.

Could this be the problem?

I already verified my account, present everything they asked me

Ok, so it means that all documents you've provided were accepted, not a single one is missing now and you also got some sort of confirmation, that the verification was successfully completed right?

Kindly inform Petronela via your complaint as well, she asked about the verification.

Yes, it appears that they were approved

Even yesterday I presented another receipt where my name and account number appear where I am going to withdraw, they approved the document and even so they rejected the deposit

Hello,

well, I'm not sure what I can make of it now.

Do you have a problem with the deposit - money sent to the casino account or with withdrawal - money sent by the casino to you, please?

Forget with this CASINO and a waste of time.

Wherever I go, I'll unmask these vicars!

Well, I can imagine it must be very annoying, but still,

I would wait for your complaint to be closed first, we all make mistakes and there is still a chance that the casino will make some progress with the issue - at least I hope there'll be progress. 🤞

My withdrawal is refused even though my account is verified. I am being asked for deposit receipts which are fictitious and I did not make any such deposits. This provider simply does not want to pay out. I advise everyone to stay away from this provider, play somewhere else, there are enough reputable providers.

Hi, does that mean that what the casino requires from you, you didn't deposit into the casino? Did you tell them you couldn't prove something you didn't deposit? Do you have any deposit history in your profile or something where they can show you what they need or explain it to you better? How long have you been trying to resolve the situation? 

Let me know please.

Good day

I also played at 20bet and won; I submitted all the necessary documents.

First, it said it was being reviewed, and when I tried to withdraw my money, it was rejected. Then I sent all the documents again, which were accepted. Then I requested another withdrawal, which was also rejected. And this has been going on for three days now. What can I do to get my money? Do I need to hire a lawyer, or what happens to the money if I close the account?

greeting

Mrs. Fischer

Well, before you spend a lot of money on a lawyer, perhaps you could tell us more about the whole situation.

With the documents provided, did the casino verify your account, or is there still something needed from your side?

If the account is not fully verified, you won't be able to make the withdrawal, you know, and that could be the reason they rejected it again.