How to contact the Antillephone N.V. (Curaçao) licensing authority (page 23)

No problem, that's why we're here and we're having conversations so we can understand and try to solve problems so we can help each other!

No, casinos in Greece, from what I understand, do not have any specific rules on bets. From what I know, they definitely have a limit on the bonus market.

I appreciate your understanding. You are correct as always, I guess. 🙂

I have an idea: you tell me which casino we're talking about, and I'll look into its terms and bonuses. Perhaps I'll be lucky enough to discover something useful. Did you file a complaint? From what I read thus far, obviously the casino may feel like their approach and decision are ok, but I see no problem in giving it a closer look, because as I said, I could not find anything particularly against rules based on our little conversation here.

I always prefer clean explanations and it seems you have not been given one.

Thank you very much, I am flattered by your comment! I try to be honest, I don't know if I am right in all circumstances! I will tell you if you are willing to do this for me! It is the bettson casino which is licensed in Malta

You seem like precisely that kind of person to me. 🙂

So, Bettson. Which means there is a complaint involved, cool! Funny to see the casino representative has just been asked to join the complaint, because I expect clear points from him. In any case, I will see what information I can gather.

Term "6.4.1 Special Terms and Reward Regulations" includes several subcategories; hence, I would expect a letter too. Actually, it starts with A and ends with L. If I may be that bold, without the letter it could be literally anything from

A:"Welcome" Bonus is only available to new customers who open an account"

to

L: "At any time, we may decide to check all game files and transactions and/or to monitor the use of a Bonus by you or to close Your Account."

I'm glad you complained, and Matěj seems to be the ideal person for such confrontations, as far as I can conclude.

Yes, basically, if everything is correct and there is no subcategory of lies like every time, I think I have nothing to worry about when I have all of you against me! I want other players and participants to see this about the support team you provide so that they know that they are dealing with a team that is truly willing to help in all situations! As long as there are players willing and participating in all the questions provided to them by either the casino guru or the corresponding casino!

Now all that's left is time to see what happens.

And in general, a casino should, when someone creates an account and especially when they proceed with identification and the casino itself approves that they have been identified, it is a foul with the pros and closes the account like that on a whim! Therefore, the customer then deposits money, the customer, each customer, can bet a lot of money and lose, that is, then the casino will come forward and tell him what you have lost, for example, if it is 500 1,000 €, we will give it back to you, so it closes?

Uhm, I'm not sure I got it all well, so pardon possible misunderstandings, but I guess I understand that when an account is verified and approved by a casino, players expect to be able to use it normally so, having it suddenly closed without a clear explanation can feel extremely unfair, especially if money has already been deposited or bets have been placed. Yep!

Unfortunately, in practice, even after a successful verification, casinos may still find reasons to block an account, for example, during checks related to gameplay patterns, duplicate details, or breaches of terms that players might not even be aware of. The problem is that these decisions are not always communicated clearly, which understandably makes it feel like the account was closed "on a whim." Like in this case, I guess.

Refunding money that has already been wagered or lost is generally not something casinos do, which is why it’s so important to understand why the account was closed and what the balance was at the time.

So, I appreciate both your posts and am looking forward to seeing what the casino representative has to say about it.

Okay, let's accept all of this then and let's assume that there is a way for casinos to get their way through the small print in the terms! Anyway, before I play at any casino, I read the terms very carefully so that I have some security in such a case! Now, as you say, my dear, we will see what they have to say!

The time will tell what is worth accepting and what is not, I'd say. Please stay in touch just in case I miss an important turn regarding the complaint. 🙏

Yes, of course I am active and if you need any relevant information or anything, I am here!!! I fully understand and appreciate the struggle you are going through and the help you provide on the website, so I am waiting!

I just hope there will be an answer... let's wait and see!

Ok yes I hope so

Thank you for the info!

"I have noticed that in Greek casinos (online or play OPAP) when you deposit €100, the money "goes away" very quickly. On the contrary, in foreign casinos they give bonuses, you play more and enjoy the game better. I'm not saying that you don't lose — you lose everywhere — but the gaming experience is more fun in foreign casinos. For me, the difference is the enjoyment and the time you are given to play."

That is interesting thing to think about. Would you say the games are less profitable like they were and maybe even still are in Germany-based/licensed casinos? I mean the tax per spin or bet, perhaps? Or do you view it as a coincidence?

"It's certainly not a coincidence. The difference I feel is mainly about the playing time and the sense of fun. In Greek casinos, bonus restrictions and possibly tax or regulatory factors make the money "go away" faster. In foreign casinos, even if you lose, the bonuses and free spins give you more time to play and enjoy the game."

That was pretty much my comparison to the German model. Honestly, it quite explains why so many players play outside their local licenses, I guess.

> The main difference I feel between Greek and foreign casinos concerns the playing time and the sense of fun. In Greek casinos, bonus restrictions and regulatory or tax factors make the money "go away" faster, limiting the enjoyment. On the contrary, in foreign casinos, even if you lose, bonuses and free spins allow for more playing time and more fun. This difference explains why many players prefer to play outside of local licensing.

Thank you for your response.

Taxed spins/bets, in my opinion, make financial sense, but they must have been approved by someone who has never heard of house edge or RTP. Someone who wasn't very familiar with gambling.