Gransino1 not paying out (page 3)

I wouldn’t bother with the live chat if I was you, they put fake queue numbers to try and put you off waiting around. Try it with the IBAN bank transfer and see how you get on

You know, sometimes they don't have information about withdrawals in the live chat. It is always better to contact the support by email.

Would you like to tell us more about what exactly is happening with your withdrawal? When did you request it?

I have a withdrawal from February 7th by Visa and they tell me that there are delays in payments due to the volume. Yesterday I made another withdrawal and I withdrew it by transfer to see if it is true and the transfer arrives sooner.

I’ve got £150 back from the bank , they refused to acknowledge my 2 x £500 withdrawals at the time of my account closure. It’s not great but there’s nothing else I can do about it , win some lose some

I requested it on the 7th, it should have arrived today. I contacted them and what they told me is that there is a delay in payments and that they don't know how long it will take. I sent an email to support and without a response. I have another withdrawal made yesterday by bank transfer since I saw that a man did it by that method and they paid him the withdrawal.

Hi,

Are perhaps chargebacks involved too? Getting money "back from bank" doesn't sound much like withdrawal to me. Pardon my stupid question, please. 🙂

Yes I got a charge back for 2 of my deposits but I’m still down thousands probably. Only went down that route after the casino told me they’d close my account and I wasn’t getting my winnings though

Well, there can really be just some delay, you know. It happens sometimes due to the high volume of withdrawals; for example.

Is your account verified at this casino? Have you had any successful withdrawals there before?

I see, thank you.

According to what I saw in the complaint, I'd say it was a good call.

Good morning, I went to log into Gransino and the page in Spain has been blocked and I had a pending withdrawal of 500 euros. Does anyone know how I can log into the page and if they have blocked the page in Spain will I be able to collect?

Could someone help me please?

Sorry but this is the exact same thing that happened to me. No one can help me , the bank can’t help so I had my charge back rejected , no one else seems to be able to help as they aren’t a regulated site. Just 100% pure scammers mate I’m sorry 🙁

It won't let me access the page from any mobile phone or computer in Spain. I can't even access the page, it's as if it had disappeared.

Hello, could you help me? It won't let me log into the page and redirects me to another casino and I had a pending withdrawal. I don't understand what happened.

Hello there.

I have tried to open the casino website, and it was all good on my side, so could you please try to clear the cache and the cookies on your computer and then try to get into the casino?

Here's the review of this casino, and you can read more about it if you wish.

Please let us know how it goes and if you're able to open their website.

Unfortunately, to comply with local regulations, we cannot display the review of this casino to you. However, you can choose from the best available online casinos below.

esto es lo que me pone cuando intento ver las reseñas del casino.

Sorry, but do you mean on our website?

If so, it is due to the fact that we need to comply with the regulations of your country and are not allowed to show the reviews of online casinos that are not licensed there.

To view more, though, feel free to use VPN; just be careful and check with the casino if you are allowed to use any VPN, or maybe better to turn it off when playing.

Hello, well actually I mean that it won't let me enter the casino's website and I don't know why they won't let me in at the moment. Yesterday I spoke to the casino via email and they told me this; Thank you for contacting our customer service team.

We hope you are well!

I have reviewed your withdrawal request and it appears that there is a slight delay on the part of your payment provider in processing the transaction.

I want to assure you that there is absolutely no cause for concern and that your withdrawal is safe. We ask that you be patient while the payment provider completes the processing. We sincerely apologize for any inconvenience this may have caused you and truly appreciate your understanding.

Once the transaction has been fully processed, you will be able to see it reflected in your balance history.

Hi,

does it mean you can no longer access your casino account? When you try to log in, are you getting an error or a pop-up message? I'm just trying to find out the reason. The email from yesterday seems to be missing any associated explanation, so let's try to figure that out now.

Feel free to send a screenshot; it could help.