Failure to credit the remaining balance on a closed gaming account with a regular AAMS license

Good morning, I wanted to ask you if you can tell me how I could proceed to contact the AAMS for a complaint regarding a site called geniuswin.it which, after having closed the account more than 2 months ago and having requested payment of the sum contained within ... today I still don't see any trace of the money in all this, contacting them at the only contact present in the chat they always tell me the same sentence that it will soon be processed...I have the impression that it is just an excuse to take time and not pay...thank you If you can advise me how to proceed to resolve this unpleasant situation

Hello there!

This sounds serious. Just to get rid of any possible misunderstandings, do you mean this casino - GeniusWin Casino?

Do I understand correctly that your casino account was closed as per your request, yet the active balance has never made it back to you, right?

In such a case, I would not hesitate to submit the complaint right here and now. I mean, we offer a free-of-charge complaint for players who might need some help, and to me, you sound like one.

If you like the idea, please use this link to start with the complaint process.

Yes, I know you are interested in contacting AAMS, yet this way might help you out. Also, if the casino has done something wrong, other players will be warned through the complaint.

One way or another, this guide provides detailed information about Agenzia delle Dogane e dei Monopoli

Let me know your thoughts on both ways.