Easy to withdraw money from the casino

There are now too many frustrating casino experiences. Casinos can simply not pay withdrawals knowing that players have no means of recovery. Complaint through the guru.....if the casino only collects deposits then they will not respond to the guru and the case is resolved. Casino business is a Mega class business....but the legal protection of players is like a line drawn in water.

"Complaint through the guru.....if the casino only collects deposits then they will not respond to the guru and the case is resolved." - I'm sorry, but I am not sure what do you mean by this. 🤔

Maybe I expressed it poorly. I mean if the casino's business idea is just to collect deposits and simply ignore any withdrawals, i.e. not pay. What can the player do....make a complaint through the guru...only honest casinos respond to the guru and are willing to solve problems. These scam casinos do not respond to complaints, but continue to fundraise knowing that they will not be held responsible. Withhold the winnings, close the account and continue collecting deposits. After all, no one takes legal action for, for example, 1000e by hiring a lawyer...especially when the casino cannot be contacted and the management is "shady"

For the last two years, withdrawal from the casino has been just some kind of lottery, the casino does everything possible so that the player simply drains his winnings. They arrange additional checks, selfies are impossible with a passport in your teeth, video verifications where you need to remember what icon appears when loading the site. As a player, I go to relax and not remember their logos when loading. There were no such problems with withdrawals before!

You are right. A very clear change has occurred at casinos. Withdrawals are delayed by the most extraordinary means. From the player's perspective, everything goes fine when you make deposits....if the deposit fails, support "attacks" immediately to help. BUT, when you make a withdrawal request, the casino support disappears and the delay begins in the hope that you will lose.

Unfortunately, many times it really is as you say, and even if we do everything possible, without the casino communication, we are not able to go far.

Can such casinos be classified as scams?

If these casinos are not willing to pay their customers whatsoever, surely yes.

For example, this latest ballersbet.com case...9.4 I made a withdrawal request...1 time I got a chat connection where the agent promised "the withdrawal will be paid within 24 hours"....not paid. 13.4 I canceled the withdrawal of 800e in "frustration".....The casino changed it to bonus money, UNFAIR. After that I have not been contacted at all...not in chat, not by email. Currently the account balance is 900e and I can't make a withdrawal, I don't play but we'll see what happens. I just wondered how this can be so easy for casinos Funding.....is just passive, doesn't respond, has no customer service....and like the ballersbet case on the forum "the casino withheld 1000e winnings and closed the account". The guru review "above average"...is misleading!

In my opinion, the point I saw incorrectly described in the first place is that casinos that do not pay out the money at all are penalized. Such complaints are not marked as "resolved," as you said. We close these as unresolved, rewarding the casino with blackpoints that alter the Safety Index.

However, I guess we can feel the score is about a precise number, not just about ten or zero, so yes, some casinos with a few unresolved complaints may still have a "yellow" average Safety index. I imagine it is quite complicated to keep an eye on all the information Casio Guru provides, but basically, relying just on one number alone is not a good idea.

Refer to the complaints and user reviews, too. In my opinion, playing in a casino with a recently unresolved complaint is not a good idea despite the rating being around 6 - almost just half of the probability that you will be properly paid. Each casino's home page displays the recent complaints under the "safety index explained" tab.

Sadly, especially on mobile phones, tons of information is harder to find because there is limited space for showing it all.

So, if you primarily use the mobile version, I see you may feel misled.

To be honest, I didn't fully understand the Ballersbet issue. I could not find any unresolved complaint. Needless to say, the "ratings" are not based on user experience quality, so there is no way to adjust each number according to anyone's opinion. Therefore, the Fair Gambling Codex, when applied to complaints, represents the baseline.

As I said, I'm not sure I understood the problem you described with the concrete casino; feel free to add a link to the associated complaint if you like.

Guru / ballersbet / complaints can be found in this case with really special features. Cancelled withdrawal, ballersbet.com changed it to bonus money subject to wagering, when I continued playing, the amount to be withdrawn decreases all the time, so apparently the casino has some program to pull players' balances to 0 euros. And let me say again....my cancelled withdrawal is NOT bonus money subject to wagering.

Aha, I see - so it is about your complaint. thank you.

In this case, I suggest you discuss it with your complaint handler. Once we've reviewed all the proofs, I anticipate finding more to the subject.

See screenshots of the complaint.....I have played and the amount that can be withdrawn decreases even though the balance increases. My balance is not bonus money. 13.4 was about 450e available for withdrawal...balance 900e....I have played a few different times....balance now 910e and only about 140e "available for withdrawal"....so if I continue, the casino will probably take everything. As I understand it, the amount that can be withdrawn should increase as the turnover progresses, at ballersbet.com casino it is the other way around. I will also state....my initial balance 13.4 800e is a cancelled withdrawal that the casino converted into bonus money. It is a "great" casino......about 150 contacts via chat/email....no answers.....should the review of ballersbet.com casino be raised to 9.9/ HIGH

.....let's raise the rating to 10+/ high and allow ballersbet casino to be maximal. Sorry....but I have to question the guru's review of this casino. In my experience it is completely misleading.

Radka, have you ever noticed something like this, a canceled withdrawal converted to bonus money. In the initial situation, the balance was 800e, then 950....you continue playing and the withdrawable balance decreases even though the balance increases...ballersbet case.....balance 950e,"withdrawable 489e....I continued playing...."withdrawable" balance decreased all the time and now 139e.....gaming account balance 910e. I assume that if I play with a balance of e.g. 100e, then "withdrawable" is only 0e....even if the balance was e.g. 1000e and what happens to the balance, "withdrawable" 0e and a balance of 1000e....is there something special here or am I just stupid?

As can be seen from the pictures

As Radka said before, unfortunately, we here on the forum are unable to do much regarding your issue with the casino. Please wait for your complaint resolver to get back to you and see what can be done next.

"we here on the forum can't do much about your casino problems" . I'm aware of that, but my intention is to bring to light unfair casinos...👌 ?

......and now ballersbet.com emptied the balance to 0e

This is the reason why it makes sense to follow up on your complaint and for us to wait for what the casino has to say about this. So far we are only aware of your part of the situation. Also the reason why complaints are always visible to the rest of the community:

https://casino.guru/complaints/all

Kindly make sure the complaint is updated well too. 🙏