Does anyone else believe this platform is in favor of online casinos? (page 3)

i'll wait for the outcome of the complaint i made in which 22bet admitted everything!

Casino guru won't answer and I don't understand why!

Normally, if you reach a refund agreement with the casino, you don't even need to use Casino Guru; you just send them your IBAN account number and your credentials, and they send you the money.

Look when they created the complaint, I had already sent it 3 days earlier, that is, since December 11th, and there's absolutely nothing there, they just told me that my photos came out blurry. Imagine, nowadays with the phones we use, what a shitty response, these guys are all jerks, they're useless

You have the option to go elsewhere; no one is holding you here. If someone is trying to help you, I would be happy about that. You said yourself that you have nowhere else to go. So is some help better than none? The choice is yours.

Your complaint is in progress.

What exactly don't you understand? That there is a timer in the upper right corner and it clearly states how much time each side has to respond? 

You have one last chance to start behaving normally and without vulgarities, otherwise you will be banned from the forum.

This is your last warning.

Okay, I'll behave, but tell me if anyone is going to do anything about my complaint or not? That way I can make a decision.

Don't you think, Jaro, that it's almost impossible not to get angry? Look at this response from December 14th.

There's the garbage work you do, what a load of crap! You make me spend a month waiting for updates, it makes me want to vomit, and they even sent the leftovers as a gift! Disgusting dogs!

Based on how the complaint developed, I can see that you are not enthusiastic. However, Katarina decided basically as she would have decided in any case.

I think everything has been explained and I have nothing more to add.

Go to hell. That casino officially confirmed the account closure, and a day later it was still open. It was finally closed days later. What kind of law is that about needing a few days to be sure and confirm? It must be some kind of law made up because it doesn't exist. Anyway, thanks for your help. You've helped me twice before; this last one was a failure. I hope you understand, and I think you agree.

It's not a legal requirement, it's our policy. If the casino can close an account or self-exclude a player within a few days, then we consider that a reasonable timeframe for such a process. Often, it simply doesn't happen immediately. If it took a week, for example, that would not be acceptable. 

It doesn't matter, man. They confirmed to me that the account was officially closed, but it wasn't. That's not legal; it's fraud.

I described the procedure we use.

It's not the best user experience you've ever had, and I completely understand that, but sometimes things aren't just black and white.

I understand it depends on the interests involved, couldn't you at least give me an explanation? I think that would be reasonable.

I actually contacted the lead of our complaint team regarding your case explicitly.

Unfortunately, even if the casino surely did not act right because they told you that the account is closed and even sent the promotion, we are unable to do more for you because, as Jaro explained before, they closed your account within a reasonable timeframe.

What actually could have happened here is that even though they made the decision to close your account on the 12th, the system did not make the command right away, and unfortunately, as they have an automated system to send promotions, your email was also in their list, and that is why you have received it.

We understand that this is not enough for you and that you have lost money, but as I said, we are unable to do anything more.

Please try to find help and fight the addiction as soon as possible. It is always better than trying to go through it on your own, for sure.

We would really like to see that you are okay. 🙏

Sometimes no one can help you except yourself!

JoseManuelMartines clearly needs professional help, and has needed it for a very long time.

It's often difficult to get that kind of help in real life, and if that's the case, I have just one tip:

Every time you feel the urge to gamble – go for a run! Run until you're so exhausted that you collapse into bed more dead than alive. The next day you'll almost certainly have much more money in your wallet than you would have had if you'd gambled.

You're still so young - it's not too late! (I wouldn't give that advice to someone who is already old and possibly has health problems)

Nice advice, for sure.