Casino Betroia scam (page 2)

I'm completely disappointed with that casino. I withdrew 15 days ago and everything was fine... and yesterday I tried to withdraw again and nothing, it says it's pending. Also, I deposit because supposedly if you deposit a certain amount you get certain amounts of money, but the money hasn't arrived. I've been writing to them for a week and they haven't answered. I wish I knew who the owner was so I could make them pay in a way they'll never forget. The point is, they're not giving me any withdrawals or even a response.

So, do I understand correctly that you got your money the last time, but now you are still waiting for it?

How long did it take the last time, and what withdrawal method have you used, please?

Hi, I'm from Mexico and I've been trying to withdraw from my account for a month now, from the minimum to the maximum daily amount allowed. They keep saying it's an error on my bank's part, and then they just stop responding for days. What worked for you guys?

Hmm, that's quite a long time. I think I'll try asking them if it's possible to use a different payment method. What do you think? Is that an option?

Well, the option that lets me withdraw

I don't really understand what you're saying. Is that even possible? Have you tried asking the casino? 

This casino is a scam. It used to be fine; in fact, my account is verified and everything, and I've tried to withdraw and withdraw, but nothing works. It keeps getting rejected, rejected, rejected, even though they've made withdrawals before. Lately, it's been rejected, rejected, rejected, and it's not a problem with my account or anything; it's a problem with the casino. In fact, support doesn't answer me at all. I think it's a scam, and I have all the proof I'm saying.

Hey, since I see you're having trouble withdrawing your money, the most important thing is probably to figure out why this is happening. Did the casino tell you why they're rejecting your withdrawals? How long have you been waiting for your money?

Please let me know.

I don't know how, even if there were no funds left, they just want to scam people. It doesn't even work at live casinos, and when you go to support they tell you the system is taking a while and who knows what else, but nothing works, they keep rejecting withdrawals. And I'm doing it from a verified account, an account I've withdrawn from in the past, and it's all lies.

Do they say something like there’s a delay, or that your order is in the queue, or something similar when you have to wait?

How long are you waiting is still important to me.

Hi, I registered and received a $5,000 bonus to play with. The rollover requirement was around $750, which I met. I had $220,000, but they deleted everything and left me with $15,000. I tried to withdraw it, but it didn't work either. Now even the $15,000 is gone.

Have you received any explanation about all this, please?

Was it a no-deposit bonus, perhaps? What is the maximum payout for this bonus?

They told me they would respond within 24 hours, but I haven't received any response or help. I'm trying to withdraw the $15,000, but it won't let me; it keeps going back to the casino. It was a $5,000 welcome bonus, and they only left me $15,000 to withdraw. The rest, which was $220,000, was completely deleted.

Was it a no-deposit bonus? What is the maximum withdrawal for this bonus?

Hello, I'd like to know why I haven't received my withdrawal and why I can't speak to an agent via live chat.

Could you tell us when exactly you requested your withdrawal, and if your account is verified there, please?

Unfortunately, we are unable to answer your questions here on our forum.

Good evening, I've also been trying to request withdrawals from Betroia for a couple of days now. Customer service isn't answering me via chat or email. It seems to be a scam. I deposited two days ago and have already played all the deposited money. I haven't taken any bonuses and the account is already verified.

This casino has terrible service; they don't allow withdrawals.

Good day to you. This must feel very unfair, so let me thank you for joining this thread with your experience. To me, it seems that some other players reported the same problems, but sadly, none of them have returned to update us on the situation, and I have no idea how those payouts were carried out.

Hopefully the casino will reach out to you with a proper update. In any case, we will be here, of course.

I tried t

I tried to withdraw $1600, and all attempts were rejected. I spent over two weeks trying, contacting them daily via chat, but they rarely responded. Sometimes they would just close the chat without saying anything. They never respond to emails, even though they created a support account on Telegram, and they still never reply. I kept playing and reached over $2000. I tried to withdraw $2000, and it was the same. By this point, I had already changed bank accounts about six times. I even tried to withdraw the minimum amount, and sometimes their response was that their withdrawal system was working normally and perfectly, and that it was my bank rejecting the withdrawals. I had already spoken with the banks, and they all told me there was no record of any rejected deposits on their end. For the past two weeks, I've been trying to access the website, but it won't let me in. I get a small notification that I closed my account, instead of logging in. We need an answer from you regarding this casino.

Hello, I can't help myself because I have a feeling that many players have come here with different sorts of negative experiences; it also looks like the key role is a lack of competent or consistent responses from the casino, as far as can be concluded, of course.

I'd say you have been through a lot, so how about you, like the others, lodge an official complaint against this casino?

It's not complicated, and I'll help you with details if needed:

https://casino.guru/complaints/create 👈

Is that an option for you?