Casino Betroia scam

Betroia casino (operated by NovaWave Technology NV) applied a x200 rollover requirement to me when their terms state x50. I tried to resolve it internally but they close the chat and don't respond to emails.

Hello, could you please share the casino's URL so we can review it? From what I can see, we don't have it in our system.

Regarding your situation and wagering, did they set such a high one on bonus? Didn't they explain anything more to you about it?

Hi, here's the link: https://cl.betroia.com/

When I received the $50,000 bonus for joining their Telegram group, the terms and conditions weren't specified. I only noticed when it was credited to my account, as I was supposed to reach $10,000,000. I only managed to reach approximately $4,500,000. Two days later, I saw the same bonus advertised on Instagram, but this time with a 50x rollover (a bit more accessible). Based on their advertising, I would have easily met the requirement. However, when I tried to complete the 200x rollover, I ran out of funds. I contacted them via email and support, but received no response, much less any compensation.

Well, I would say that if one bonus on Telegram had different wagering requirements than on Instagram, then it's basically not something that the casino couldn't do. 

What surprises me is how big a bonus they gave you. I don't think I've ever seen a 50k bonus before, so I'm not surprised they put such wagering requirements on it, as I've never seen that before either. If you managed to meet the wagering requirements, how much could I withdraw?

In any case, I would be careful with casinos like this, as it's not common for players to receive such bonuses, so we'll try to find out if it could be a scam.

This same casino keeps rejecting all my withdrawals. I didn't claim any bonuses or anything because of the rollover requirement, but they don't give any explanations, they just reject them. My account is verified and meets all the requirements, so they're scamming people, and the worst part is that nobody is stopping them.

Sometimes emails from online casinos could end up in the spam folder, so please check it out as well for any messages.

Have you ever been able to withdraw your winnings from there before?

No, actually I already tried BB. They just keep saying the bank returned the money, which is a lie, because I've entered all my accounts: Banamex, Mercado Pago, Spin, etc. And what's infuriating is that BB keeps advertising, the shameless bastards.

Have you also checked with your bank and asked for the statement from them that no payment was attempted?

You could provide it to the casino then, so you have real proof of that.

Hi. I take it back, I've actually been able to withdraw my money. Thanks for your support. I'm sure contacting you helped, since I trusted your site and because you mentioned it, I thought it was real. There were a few obstacles, but it worked out. Honestly, it's a great site about casinos, excellent! 😜😜😜🥳🥳🥳

Betria does pay

Thank you, Perla. In my opinion this is precisely the kind of update we all want to see.

🙂

And how did you do it? Because I've been trying to withdraw for 4 days now and they still won't let me.

Could you tell us what the casino told you about your withdrawal, please?

I'm also having trouble withdrawing from Betroia Mexico; all my withdrawals are being rejected and support isn't giving me an answer or a solution (I didn't take any rollover or bonus).

They just keep telling me my withdrawal verification is being processed. I even received an email confirming my withdrawal, and then it was rejected. Support told me to check my information and change my bank account, which I did three times, and nothing happened. Then they told me to try withdrawing smaller amounts, like $100 or $200. I tried $100 withdrawals, and it was checked all day yesterday, but it was rejected last night. Now support isn't even answering me. It's a total of $900 they won't let me withdraw, and it's not like it's a lot of money.

Is your account already verified there, please, and is this your first withdrawal attempt?

May I just ask if you communicate only with the live chat or also with support by email, please?

They only respond via live chat, and even then, only sometimes. Most of the time they just say they'll contact me via email within 24 hours and then they never reply, even if I send them messages all day. Sometimes they do reply, but only once, and they say the same thing every time. And they never answer emails; I've sent many and nothing...

I didn't take any bonus either. I made a deposit, and when I tried to withdraw, they canceled the bonuses they gave me for the deposit. In the end, I haven't been able to withdraw at all. It's been 5 days since I've been able to make a withdrawal, and they haven't told me how to do it.

I think that if they have given you various things to do and have not done anything on their part so far, and are only cancelling your withdrawals, a complaint is definitely a good step.

I see that communication is probably not at the level you would like it to be, so we'll see what we find out. 

I would definitely be happy if you managed to get the money sooner, but I can't predict how it will turn out.