Bet365, incorrect login and LL01 code (page 2)

Hi Radka!

I responded to the complaint and thank you for this wonderful service .. we hope something moves because Bet365 does nothing to fix the situation!

Thank you so much for pointing me to the off-topic section !! Now I look at it for good and if there isn't a science fiction thread .. well who knows .. maybe I'll open it 😀 (space from games like Mass Effect to Asimov's books!) I hope you will participate too 🙂

Hi There!

Let's just hope that this is all just some kind of missundertanding and we will be able to sort it out soon through the complaint. 👍

I like the idea about whole new topic in this section!

(by the way: I'm about to read A. C. Clarke's " The Nine Billion Names of God, The Wind from the Sun" 🙂)

Hello there again.

It's been quite some time so I come to check your complaint. Well, I was quite sure that a casino with a perfect reputation will collaborate with Adam in the end. I'm nearly shocked, and I believe that I can imagine how dissapointed you must felt. 😔

Are you going to try eCOGRA now?

Hello friends, I opened my bet365 account for 15 days the day I opened it I made a deposit and the next day I wanted to enter and I could no longer get a username or password error I sent them many emails and they answer you with pure nonsense I entered the chat live and I wait up to 20 shifts and when it's my turn they take me off the page and I tried several times and I send them an email saying that if they don't want to accept me at least they return my money and they don't solve anything it would be good to sue them but they don't grab anything it's pure loss

of time

Hello,

just to make sure I understand correctly: you crated an account, deposited, played and what happened then? What kind of error you get while trying to access your account? Any chance that you have previously submitted withdrawal request and your account is under verification maybe?

What information have you received from the casino?

Hello guys.

3 days ago i just made a bet365 account, but i put cash from my girlfriend's bankcard (because my card is unavaible now) who is 17years old. (i didnt know that i cannot pay from other people's card) and i get blocked for this.

I am over 18, I just sent my drivinf license and everything, do you guys know if i could get a withdraw and start a new acc from my card or i just lost all the money?

Hello,

this was a very unfortunate step, never use someone elses pament method.

I would explaint to the casino first, do not register new account, because it would only look suspicious. Try to ask the casino for advice.

Let us know how it went

If you have already contacted the customer support teams and have not received a response, it may be helpful to check the company's website or social media pages for any updates or announcements regarding their support response times. Additionally, you can try reaching out to the company through alternative channels such as phone or live chat support if available.

If you are concerned about the amount of money in your account, it may be best to contact the company as soon as possible to ensure that your issue is resolved in a timely manner.

Overall, I recommend continuing to reach out to the company's customer support teams and exploring alternative channels for assistance until your issue is resolved.

Hey there!

It has been a couple of months since you shared your problem with us. I'm just wondering how did it end up...

🙂

Good morning

I joined bet365 and am a sports bettor

I have done all document checks etc, and my account has been activated

I have now paid a fairly considerable sum and I can no longer access, reading error LL01, and without having received any email communication!!!

I chat, and they tell me that my account is suspended for review, and they can't give any more info or timing

I have paid a considerable sum and I do not accept that it is unilaterally 'blocked' if checks have already been made on me!

how do you proceed?

Unfortunately the casino has right to close your account temporarily or permanently. Of course, they shouldn't close your account permanently if you have some remaining balance there and you did nothing wrong. Those checks are pretty common and there's not much you can do about it.

If I were you, I'd come to ask them about the current status once or twice per week to make sure that they'll speed up the process a bit. That's all you can do I'm afraid.

Well that's rubbish and I contacted chat support in the same way only I registered as a new customer and it gave me the same error and they say your account is blocked and you won't be able to use bet365 services now and in the future and we can't give you information why I also wrote to them as your bosses don't give information to you and their customers tell me to come to the specified address with which I registered and blow a whistle on me and if you know something and are hiding it come and you and their mother argue with them

Perhaps you were identified even under the second account (which, incidentally, is a very unsafe conduct and a violation of the agreements), and your account was reported.

In one way or another, it sounds like you could use some assistance, and I would like to know the specifics of what transpired in this casino. Would you please help me with that?

What was the second account ma'am I explain that I am a new customer this is the first time I register on this site and they block my account 2 minutes later good thing I didn't make a deposit because I would have sued them then

Hello.

I'm talking about the casino accounts. I'm trying to demonstrate what might happen to you.

Could you also respond to that, please?

"In one way or another, it sounds like you could use some assistance, and I would like to know the 

specifics of what transpired in this casino. Would you please help me with that?"

Can you just go deeper with the description of the state of things between you and the casino? The more details, the better. 🙏

it is not

Hi, could you please describe your situation or something you would like to talk about. This didn't tell me much. Do you also have a login problem ? 

The same thing happened to me with that error and in the live chat those support assholes told me that if I wanted to unlock it they would charge me 50 dollars from my balance. I don't understand why they are going to charge me 50 dollars if I never changed the password. They are idiots. I sent an email to see if they give me the same answer or tell me the reason why they want to deduct 50 dollars from me for unlocking.

Hey there.

Even though I'd like to avoid jumping into conclusions, this sounds very weird to me at best! I'm certainly not familiar with all the details; even so, I still think it would be good to capture screenshots of such odd suggestions the casino made and use them in the complaint. Perhaps there is a resonable explanation, but still, if the casino has nothing to hide, they would be interested in clear explanation - what do you think?

Are you familiar with the free-of-charge complaint feature we offer to players?

This guide 👈 should cover the basics.

There is one thing though: this particular site seems to ignore palyers complaints completely.

On the other hand, it might still be worth trying. Perhaps they will change their minds. Well, I'll leave that decision to you.

Hey guys I had a LL01 error as well. They have locked me out of my account. Looking at these comments, where people have send documents and it has been 7+days and still no response from Bet365 team just sounds mindblowing to me. I had 17K in this account, so the anxiety is really getting the best of me right now