Fairspin will probably not want to solve this.
Will try anyway, otherwise I will write about my dissatisfaction and warn others about this casino.
I have nothing to lose, but they do.
Social media, FB, tiktok and friends can spread, I think.
Not going to let them get away with this.
+
I saw a video of a lawyer who said that Curacao bookmakers are accepting a law to protect customers and give us the opportunity to sue. So we need to unite and sue together in my opinion
Radka I have 3000 euros blocked and I won't give it up
Didn't even know I had 2 accounts?
When I registered I didn't even know I already had an account there. In normal cases, you cannot register, but they refer to the fact that there is already a user with that email address and ask you to log in first. That didn't happen here.
I didn't react to it because it's the same email address, password...
They were quick to discover When to withdraw money but not when to deposit?
Had I realized that, I would of course have fixed this
Hello, it sounds like the same issue you're facing with Fairspin, am I correct?
Do you know how we at Casino Guru look at multiple account rule breaches?
"We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.
In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.
Source: Casino Guru Fair Gambling for Casinos
Well, maybe you should submit another complaint against Bet2u.
Can you answer me?
I was blocked with the money on it, they told me that the account is blocked and the money lost.
The accusation is that I have multiple accounts, which is not true. I want my account or money back.
No one answers me by email. Someone help me
Hello, I'll copy-paste my previous point of view, ok?
Do you know how we at Casino Guru look at multiple account rule breaches?
"We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.
In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.
Source: Casino Guru Fair Gambling for Casinos
Well, maybe you should submit a complaint against Bet2u.
I just did 🙂
I didn't create any account, I was blocked with this excuse. I have 3000 euros in my account. Does it seem normal to you to lose them? On sports
I'm contacting a lawyer. I have been your customer for three years, I have always deposited, the first time I withdraw with a verified account I am blocked with an absurd excuse.
I am the only one in my residence playing the game. It's not my problem if I have a brother who lives in another house and wants to play. There are no laws that accumulate two people in different residences. If some time ago I used the computer from my old home to chat and then it is used by my brother it is not a valid reason to declare that I use multiple accounts and suspend me. My lawyer told me that a law is being passed to protect us customers that we played on curacao. If I don't get my bill back I will sue
I didn't use any bonus, just deposited money that I played for...
They're just crooks, we need to shut them down
Absolutely!
Let's find a way to stay in touch and gather all the people who have suffered problems so we can all do something together
Are you answering me? but do you work for bet2u?
I'm contacting a lawyer. I have been your customer for three years, I have always deposited, the first time I withdraw with a verified account I am blocked with an absurd excuse.
I am the only one in my residence playing the game. It's not my problem if I have a brother who lives in another house and wants to play. There are no laws that accumulate two people in different residences. If some time ago I used the computer from my old home to chat and then it is used by my brother it is not a valid reason to declare that I use multiple accounts and suspend me. My lawyer told me that a law is being passed to protect us customers that we played on curacao. If I don't get my bill back I will sue
I think you misunderstood, because we are not a casino and therefore you have not deposited any money with us, but you have deposited it in the casino.
However, I understand your situation and Radka recommended you to file a complaint at this link: https://casinoguru-it.com/reclami/tutti
Anyway, if you decide to take things up with a lawyer, could you let us know what has been resolved, or whether you have any new information ?
Yes, I understand what you wrote and therefore the best step would be to file a complaint here: https://se.casino.guru/klagomal/alla
Do you think it's worth it ?
No, Radka doesn't work for bet2u but as you can see she is an admin on this forum. Just because she wrote to you and tried to give you advice and help doesn't mean she works for the casino. I hope I made myself clear.
I had this problem with bet2u in the sports section and not casino.
I thought that here we could exchange opinions on how to resolve uncomfortable situations. If you have any solutions or can tell me how we can do it I would be grateful
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
