We know them and we also know they have a bad reputation. There are also unresolved complaints submitted against them.
Hello, both complaints are here: https://casino.guru/profile-complaints/95828/salvatorecigna85
Try not to lose your winnings because it will take some time for our Complaint Team to investigate. In case the casino offers you any bonus in the meantime I would strongly advise you not to take it.
Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂
Frankly, salvatorecigna85 did not submit a complaint, so I don't know either.
I was blocked with the money on it, they told me that the account is blocked and the money lost.
The accusation is that I have multiple accounts, which is not true. I want my account or money back.
No one answers me by email. Someone help me
Hi, the same thing just happened to me! They didn't mention that I apparently had 2 accounts when I played and deposited. The accounts also had the same email address and password. When I was going to withdraw the winnings, they blocked the account and kept the money.
Didn't even know I had 2 accounts?
When I registered I didn't even know I already had an account there. In normal cases, you cannot register, but they refer to the fact that there is already a user with that email address and ask you to log in first. That didn't happen here.
I didn't react to it because it's the same email address, password...
They were quick to discover When to withdraw money but not when to deposit?
Had I realized that, I would of course have fixed this
Sadly. Well, if you played on your own, some casinos will accommodate you. But that's probably not it.
Feels very unfair though.
Would never cheat or anything like that, don't even know how to do it?
My ignorance and being so non-technical with computers led to this.
I was playing on my mobile so didn't realize there were even 2 accounts as the app was open all the time and didn't always have to log in.
My God 20 thousand ...
But is it possible that nothing can be done about these?
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