Ask the Casino Guru team (page 20)

This is a completely different landing page. The complaint request is in complaints, not here on the forum.

Kindly try this one: https://casino.guru/complaints/create 👈👈

Hey, I wanted to ask if it's possible to have someone else assigned to my complaint case, as dear Petra is unfortunately on vacation.

It was due to the Easter holiday, do not worry, our team will get back to you as soon as possible.

I dont want to be rude or rush anything, are you sure she‘s not on vacation?

Please watch the timer on your complaint. It has been taken care of.

What are the chances of getting my money back if the casino's live chat explicitly confirmed that they are a legal operator in my country, while in reality this is completely false?

Hello, I guess you aim to ask how probable it is to get you a refund in case the casino is not licensed in your country.

Well, to be honest with you, this is not a question of fairness or an unfair approach, so it plays no role when it comes to resolving complaints. Imagine, for example, that the Casino Guru website is here for players to check the casino license before they register.

Hey. I wanted to ask if there's been any progress on my complaint against Slotuna Casino. I still haven't heard from them, and you haven't responded either.

Hello, you can always track the progress here 👈The time is almost up, so Id expect the mediator to get back to you shortly.

Does Kubo still work here?

Yes, he works, but he had an injury that took quite a while to heal. Why do you ask? 

Good morning. I'd like to know about my complaint against bubblesbet. I've been waiting since April 5th and haven't received any information. How much longer do I have to wait?

I see that your complaint is being worked on, and the timer is ongoing.

Please watch it, and you will get a response from our team as soon as possible.

So, the situation hasn't changed at all, right? No contact from the casino whatsoever?

No.The answer is the same. Please wait. We're just verifying what they're verifying since I already have a verified profile. Could it be the amount of €480?

I sent everything you needed. Could you check it out? I sent it 2 days ago

Please watch the timer of your complaint, and you will be notified about what will happen next soon.

What do you mean by your question, please?

The withdrawal order is for the amount of €480, maybe they have a problem with it and they are putting me on hold because I don't see any other reason why nothing is changing and the casino's answer is unclear without specifics.

I'm starting to doubt the credibility of this casino. I'll wait, maybe I'll be pleasantly surprised. But how long do I have to wait?

If the amount is according to their limits, it should not be a problem whatsoever.

Are you still in touch with the support, though, and able to log in to your account?