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Ask the Casino Guru team (page 20)

203,722 views 376 replies |
6 years ago
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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Any.45
3 weeks ago

This is a completely different landing page. The complaint request is in complaints, not here on the forum.

Kindly try this one: https://casino.guru/complaints/create 👈👈

2 days ago
deus

Hey, I wanted to ask if it's possible to have someone else assigned to my complaint case, as dear Petra is unfortunately on vacation. file

Automatic translation:
Kawwun
yesterday

It was due to the Easter holiday, do not worry, our team will get back to you as soon as possible.

Romi
yesterday

I dont want to be rude or rush anything, are you sure she‘s not on vacation?

Kawwun
9 hours ago

Please watch the timer on your complaint. It has been taken care of.

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