Ask the Casino Guru team (page 19)

Thank you so much guys. I am happy to report that I have received the voucher. I commend you guys on your etiquette and efficacy. Truly, keep up the good work.

Thank you again Radka...

Why am I not getting any feedback on my case from you? A week without a response.

Kristina has already replied to your complaint and needs some information, actually.

I believe there was some mistake done, right?

I need help dealing with Ritzslots casino, they have been telling me they are waiting on the maker of the game. Im trying to cash out $800. Its been close to 2 weeks now

So, does that mean the game provider investigates your gameplay?

These checks could really take long, so perhaps you should wait a bit, and if you see that it is going nowhere, please submit a complaint, and our team will try to find out more.

Hello, I'm having a problem with a payment at the latam777 casino. Can you help me? I would appreciate it.

Hello, we are always happy to help. Can you kindly provide the casino URL (web address) and a description of what's been troubling you? We can look at it together.

No problem on our side.

Hi I got ripped off online pokies

Its called love meth

Done

This is the site url it will come up i won 320k and they payed me 40k than said forfeited because they dont no why

How can you help mate

Please post the URL of the casino, as I wasn't able to find it in our database.

Have you played with some bonus there or with your own money, please?

Good morning, everyone. Some time ago you helped me with a withdrawal I had pending with Mr. Beast Casino, and I greatly appreciate your help. This time I'm having the same problem. I've been waiting for over a month for them to verify my bank account, and I've sent bank statements, but there's no response. Whenever you make a withdrawal at that casino, they ask you to verify your account. I have a Mach account, which is virtual, so I don't have the physical card, but I've sent bank statements showing the card number and my name. I hope you can help me this time, as I've been waiting for a very long time. I'll be waiting for your reply. Thank you.

Hello there.

Please post the URL of the casino where you experienced this. I couldn't find anything related in your account here, unfortunately.

Only then will we hopefully be able to help.

Hello

https://mr.bet/cl/notifications/inbox

I hope you can help me. To this day there has been no response. Yesterday I asked and they told me it's in the queue waiting for my documents to be reviewed. They've been telling me that all month.

Oh, alright, it's Mr.Bet. Now I see.

Please submit your complaint here so our team can try to intervene in your case.

Dear Romi, I can't access the form to complete it; it's not appearing. Can you please help me?

Hello, this is usually a browser-thing. Could you kindly log out of your profile, then erase all stored data, cache + cookies, then reload the page and log back in? Alternatively, try to use a different "clean" browser you have never used before to access our site. If none of that works, please send a screenshot of the problem so we can have a better idea of the matter.

I clicked where it says here and this is what comes up, the questionnaire doesn't appear.