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Ask the Casino Guru team (page 19)

198,862 views 364 replies |
6 years ago
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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Romi
1 month ago

Thank you so much guys. I am happy to report that I have received the voucher. I commend you guys on your etiquette and efficacy. Truly, keep up the good work.

Radka
1 month ago

Thank you again Radka...


1 month ago
seus

Why am I not getting any feedback on my case from you? A week without a response.

Automatic translation:
Sbro8787
1 month ago

Kristina has already replied to your complaint and needs some information, actually.

I believe there was some mistake done, right?

3 weeks ago

I need help dealing with Ritzslots casino, they have been telling me they are waiting on the maker of the game. Im trying to cash out $800. Its been close to 2 weeks now

Castro9791
3 weeks ago

So, does that mean the game provider investigates your gameplay?

These checks could really take long, so perhaps you should wait a bit, and if you see that it is going nowhere, please submit a complaint, and our team will try to find out more.

3 days ago
esus

Hello, I'm having a problem with a payment at the latam777 casino. Can you help me? I would appreciate it.

Automatic translation:
pamme.ma
2 days ago

Hello, we are always happy to help. Can you kindly provide the casino URL (web address) and a description of what's been troubling you? We can look at it together.

No problem on our side.

Daniel
19 hours ago

Hi I got ripped off online pokies

Its called love meth

Radka
19 hours ago

Done file

Kevinrud1234
19 hours ago

This is the site url it will come up i won 320k and they payed me 40k than said forfeited because they dont no why

Radka
19 hours ago

How can you help mate


Kevinrud1234
4 hours ago

Please post the URL of the casino, as I wasn't able to find it in our database.

Have you played with some bonus there or with your own money, please?

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