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Ask the Casino Guru team (page 21)

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Daniel6 years ago
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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bronze
Jakubek82
Bronze
nl
3 hours ago

Yes

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admin
Romi
Jakubek82
Community & Complaints Administrator
Jakubek82
2 hours ago

And are they able to explain the situation to you in any way, or not at all?

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bronze
Jakubek82
Romi
Bronze
nl
Romi
1 hour ago

The casino doesn't explain anything, only that if they know something, I'll get an email.

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Ask the Casino Guru team (page 21)
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