Ask the Casino Guru team (page 21)

Yes

And are they able to explain the situation to you in any way, or not at all?

The casino doesn't explain anything, only that if they know something, I'll get an email.

Good morning, I wanted to ask why I haven't received any information from you yet?

Hello there.

Could you please explain what information you have in mind?

Information about my complaint about casino bubbles bet. I have been waiting for a withdrawal request since 04/05/26.

Please watch the timer on your complaint; it is being worked on by our team.

May I ask what you would like to say with this screenshot, please?

Good morning, I wanted to ask why I have to send information again that I've already sent once. I asked about this in my complaint, but I won't receive a response before the deadline expires. Is this just a time-waster, as nothing has changed in my case for almost a month? Will I finally get a concrete answer from you or from BubblesBet Casino?

Hey. If I have an open complaint about Slotuna Casino and I have a similar situation with Lanista Casino, can I describe the matter in the same thread or do I have to open a new one?

Does anyone know when will i recive an email with my reward from tournament?

Unfortunately, I am unable to answer this question, but it is always good to fully cooperate with the casino so that everything goes well.

We treat each casino separately, so please don't mix them up.

You should receive a confirmation email after the tournament finishes, and later on, the voucher.

Please stay patient, everything has its time and procedures that have to be done.

How long i have to wait?

Please stay patient. If you don't receive it within the next week, surely let us know.

Hello, does anyone have experience with the toufas.com casino?

Hi, it's good that you asked. I don't know the casino personally, but just looking at the first landing page it looks like it doesn't go into much depth. 😀

Just a sampling of what I don't like at all:

The domain has almost no traceable reputation or history.

The casino does not appear among the better-known or verified brands.

There is no easily traceable transparent license or verifiable license number.

The URL looks more like a generic login page than a normal casino brand.

There is a minimum of public information, reviews, and real player experiences surrounding the project.

There is a lack of clearly traceable operator and company information.

Similar new offshore projects often only operate for a short time and then disappear or change domain.

I'll send it to my colleagues in the Data Team with permission to take a look at it, but I'll say straight away that it will take some time. I would be very careful indeed.