Zoccer Casino - general discussion (page 2)

Thank you for response You know, even though I imagine what I aim to say is probably weird, 48 hours are probably insufficient to investigate the account properly because it more or less depends on why the check was initiated and what questions have risen, if you catch my drift. Moreover, casinos usually do not share any details until the investigation has been completed and a decision has been reached. I'm sorry to say this, but it takes time, and no one outside the responsible team can speed things up. Of course, some other delay can be involved, but as I said, it is usually not the update the casino provides...

Let's stay in touch to see what is about to happen. Perhaps the solution is around the next corner.

Hello.

Today one of my complaints with Zoccer was marked as "unresolved", and they were given 2064 black points.

I would like to know what your rating will be when it is reassessed. Alternatively, I would like to know when it will be updated.

thank you

Hello, I’m sorry that your complaint was marked as unresolved and that the casino didn’t actually bother to resolve the issue.

The safety index is always updated once a week, if I remember correctly, usually on Wednesdays. So the safety index will likely only be updated next week if your complaint was just closed now.

Thank you. Could you check if the rating has already dropped due to the complaint? About a month ago, its rating was 7.4, and yesterday, when I checked, it was 7.2.

The complaint has 2064 black points and I would be surprised if the decrease had been so minimal, but I would like you to confirm that the decrease is still pending.

Thank you very much for your attention

I checked our system, and based on the timing, it looks like the Safety Index has not yet been adjusted because of your complaint, if I understood it correctly.

As I mentioned before, the Safety Index is updated once a week, usually on Wednesdays. So, most likely, the casino's rating will be lowered further next Wednesday to reflect the black points from your complaint.

Thank you Jaroslav

Hello. The note has been updated at the casino.

I write these lines with the intention of not offending anyone.

Why would Casino Guru have an interest in protecting such a large group of casinos? ALL the casinos associated with Zoccer have above-average ratings, and in ALL of them, the player reviews are terrible. It's suspicious, to say the least.

In my case, the casino had a 7.2. It loses a complaint (2064 black points) for a case as serious as negligence in responsible gambling, with a high amount in dispute (17500 euros) and the casino manager barely collaborates and does not respond to Kubo and its new score is 7.0.

Why do you allow certain casinos to so blatantly abuse players with total impunity?

The Safety Index is based on several different factors, not only on player experiences.

At this stage, where the casino is in our system, player complaints usually have the biggest impact, that is true, but other factors can also influence it. For example, if a casino belongs to a group that has a certain reputation, whether good or bad, that can also have an impact on the casino.

I would also like to add that the way the Safety Index changes depends on how a complaint is classified and how the case develops. You had an unresolved complaint, but the reason listed there is that it is an uncertain case.

This means that, in the end, it may not have as severe an impact on the casino because the case is considered uncertain. If the case had ended differently, or if it had been clearly classified as unresolved without it being uncertain, the impact could have been stronger. Especially if the casino did not provide any meaningful response, as was the case here, or only provided limited information that was not relevant.

So I believe the classification currently assigned to your complaint is the main reason why the Safety Index only dropped by the amount it did.

Regarding user reviews, those do not directly affect the Safety Index. That is how it works.

It makes no sense. The complaint is closed with the verdict "unclear" because the casino refuses to respond further.

I've sent all the evidence that what I'm saying is true. At one point, the casino stops participating in the dispute and doesn't respond, and instead of being penalized for it, they benefit?

Hey there, not every situation is that clear. I guess we both understand that for you the matter is clear, but the mediator may need more supporting evidence to consider the casino as "guilty" as you do. It happens, and I get it's not what you expected. Not much else we can add here on the forum, though.

Your experience matters and remains visible to others on the forum.

That's basically all we can add at this point.