Zoccer Casino - general discussion (page 2)

Thank you for response You know, even though I imagine what I aim to say is probably weird, 48 hours are probably insufficient to investigate the account properly because it more or less depends on why the check was initiated and what questions have risen, if you catch my drift. Moreover, casinos usually do not share any details until the investigation has been completed and a decision has been reached. I'm sorry to say this, but it takes time, and no one outside the responsible team can speed things up. Of course, some other delay can be involved, but as I said, it is usually not the update the casino provides...

Let's stay in touch to see what is about to happen. Perhaps the solution is around the next corner.

Hello.

Today one of my complaints with Zoccer was marked as "unresolved", and they were given 2064 black points.

I would like to know what your rating will be when it is reassessed. Alternatively, I would like to know when it will be updated.

thank you

Hello, I’m sorry that your complaint was marked as unresolved and that the casino didn’t actually bother to resolve the issue.

The safety index is always updated once a week, if I remember correctly, usually on Wednesdays. So the safety index will likely only be updated next week if your complaint was just closed now.

Thank you. Could you check if the rating has already dropped due to the complaint? About a month ago, its rating was 7.4, and yesterday, when I checked, it was 7.2.

The complaint has 2064 black points and I would be surprised if the decrease had been so minimal, but I would like you to confirm that the decrease is still pending.

Thank you very much for your attention

I checked our system, and based on the timing, it looks like the Safety Index has not yet been adjusted because of your complaint, if I understood it correctly.

As I mentioned before, the Safety Index is updated once a week, usually on Wednesdays. So, most likely, the casino's rating will be lowered further next Wednesday to reflect the black points from your complaint.

Thank you Jaroslav

Hello. The note has been updated at the casino.

I write these lines with the intention of not offending anyone.

Why would Casino Guru have an interest in protecting such a large group of casinos? ALL the casinos associated with Zoccer have above-average ratings, and in ALL of them, the player reviews are terrible. It's suspicious, to say the least.

In my case, the casino had a 7.2. It loses a complaint (2064 black points) for a case as serious as negligence in responsible gambling, with a high amount in dispute (17500 euros) and the casino manager barely collaborates and does not respond to Kubo and its new score is 7.0.

Why do you allow certain casinos to so blatantly abuse players with total impunity?

The Safety Index is based on several different factors, not only on player experiences.

At this stage, where the casino is in our system, player complaints usually have the biggest impact, that is true, but other factors can also influence it. For example, if a casino belongs to a group that has a certain reputation, whether good or bad, that can also have an impact on the casino.

I would also like to add that the way the Safety Index changes depends on how a complaint is classified and how the case develops. You had an unresolved complaint, but the reason listed there is that it is an uncertain case.

This means that, in the end, it may not have as severe an impact on the casino because the case is considered uncertain. If the case had ended differently, or if it had been clearly classified as unresolved without it being uncertain, the impact could have been stronger. Especially if the casino did not provide any meaningful response, as was the case here, or only provided limited information that was not relevant.

So I believe the classification currently assigned to your complaint is the main reason why the Safety Index only dropped by the amount it did.

Regarding user reviews, those do not directly affect the Safety Index. That is how it works.

It makes no sense. The complaint is closed with the verdict "unclear" because the casino refuses to respond further.

I've sent all the evidence that what I'm saying is true. At one point, the casino stops participating in the dispute and doesn't respond, and instead of being penalized for it, they benefit?

Hey there, not every situation is that clear. I guess we both understand that for you the matter is clear, but the mediator may need more supporting evidence to consider the casino as "guilty" as you do. It happens, and I get it's not what you expected. Not much else we can add here on the forum, though.

Your experience matters and remains visible to others on the forum.

That's basically all we can add at this point.

They closed my account and didn't deposit the €1500, even though the 3-day period they have in their terms and conditions had already passed when they closed it.

Can you help me solve this case?

thanks

dmg8178

line

Hi, did the casino tell you why they closed your account?

I can see that you’ve already opened a complaint and it’s currently under review. You mentioned there that you were trying to withdraw €1,500 and that the casino’s stated three-day processing period has already passed without the withdrawal being completed.

That said, weekends often don’t really count toward processing times, and I’d also take the withdrawal timeframe stated in the casino’s terms with a bit of caution. Even if they say three days, it can sometimes take longer depending on several factors, including the payment method used.

One more important question: did you win this money through sports betting only, or did you also play casino games such as slots or table games?

Hello.

Thanks for the reply

My account was closed last Friday, August 21, 2026, when I was requesting a withdrawal via chat.

The withdrawal was requested on 18.08.26 at 9

I have complained several times via email and chat and they do not resolve the withdrawal

The winnings were from slots.

Hello dmg8178, and thanks for your prompt response. It is good to know the winnings are related to slots; just in case such a need would eventually arise as the complaint progresses, please also mention this info to your mediator. In any case, even though I know how odd this may sound, the complaint feature is designed to allow casinos 14 full days to resolve the payout with all the associated checks and procedures; still, I see Tomas aims to collect as many details as possible even now.

We will also gladly stay in touch here on the forum.

Good morning

Thank you very much for your response

So we have to wait a maximum of 14 days, right?

Good morning!

You are welcome.

Usualy yes, but every complaint is unique and the mediator progresses based on what seems to be most effective. When it comes to delayed payments, there is the 14-day rule; from a logical perspective, though, it changes when the casino, for example, finishes all the checks, makes the final call and considers the matter closed. Under those circumstances, there is no need to wait further before we step in to investigate what led the casino to that specific conclusion.

I'd say you do not have to worry about it now. Tomas will inform you properly. 🙂

Zoccer Casino is A SCAM

Hey, can you also tell us why you are of this opinion?

Good morning,

I won on ZOCCER.com, a site that has paid me winnings quickly in the past.

As of today, after yet another win, and more than 5 working days have passed, the money still hasn't arrived.

The report will be removed and a different response will be given if any are received. Thank you so much!