Ybets Casino - general discussion (page 38)

Good morning, Radka! Radka I hope you are well! I have this account at ybets.net, so far I'm doing the account verification processes, a bit slow by the way! I would like to know if this casino has a payout guarantee because there are many reports that it doesn't pay out!

Hello! I would be much better off if the verification you mentioned were smoother. To be completely honest with you, this casino has a few sins from the past. Some players have experienced excessive delays in KYCs or with payout speed, leading to frustration and loss of money. The signs are that the situation has improved, but I still remember some of the people I mentioned. Well, don't let me scare you; I can say that the casino mostly pays, yet sometimes it takes a lot of time and effort. I would consider "a bit slow" a positive sign. Don't get me wrong here; I know how silly it probably sounds. Let's stay in touch to see how effectively your verification and your payouts will both be carried out. 🙂

Radka, sure, I have everything documented, screenshots, all the history, I requested the withdrawal in 24 hours they sent an email for KYC verification! Yesterday I sent the e-mail and today I entered the chat to check the progress, they told me to wait, I will wait for the next steps! I would really appreciate it if you could help me with this process! Thank you in advance!

We'll wait for your updates regarding the whole situation, and if necessary, our complaint team is always ready to step in. Just know that we are unable to do so before the 14 days from your withdrawal pass.

I hope it'll all be done without any delays, though.

I'm still in the process of verifying the documents I was asked to send on April 1. I sent them right after I received the email. Today I sent a request for some feedback and they told me to wait, they're still within three days. After this period, would you advise opening a dispute to intervene?

Well, you can file a complaint at any time, but our team is able to intervene when the 14-day time period passes.

yeah they do the same to me

Is anyone else currently experiencing problems with withdrawals at Ybets, or am I just imagining things?

My withdrawal has been stuck on "pending" for over 72 hours now, even though previous withdrawals were processed smoothly within about 24 hours. Support only offers the same standard phrases like "please wait" or "24-72 hours," without any concrete information. There has been no response to emails sent to the finance department.

According to reviews, a clear pattern is slowly emerging: payouts work normally at the beginning, but as soon as it takes a little longer or becomes more frequent, everything drags on extremely without any real communication.

To be perfectly honest:

Is that the case for you too, or have you just been lucky?

Why is there no clear information about the status here?

How long do you actually have to wait for your payouts?

I find it quite difficult to understand that one is simply given the runaround without seeing any progress. Is this now standard practice at Ybets, or does it only happen with certain players/stakes?

Can you please tell us more about this so we can see if we can help? Why is the casino delaying your withdrawal? 

Hi, I’d say the key is to wait and be patient. If your payouts have been coming in relatively quickly so far, maybe the casino is just experiencing a delay and that’s why they’re giving you general responses. 

We give casinos 14 days to pay out players, but I believe that since you haven’t had any problems so far, it’s just a matter of time before you receive your next payment.

But if nothing changes, be sure to let us know, and we’ll be here for you.

Hey Ybets tell me again i am a liar, you finally close my account after 1 week asking for that, and same time you told me i lie you scam me many times, you delay cashouts for reason to scam players!

No it seems your team defend more the casinos than players!

I ask report so many cases in 4 casinos, and your team dint help, answer very slow, the casinos told me a liar, so i waste my time here!!!!!!!!!!

Dear user, let me remind you of all fair warnings I gave you in the past week. No one here said you lied, and this forum is a place where we cannot submit complaint requests on your behalf or reopen once-closed cases. You know that already; I told you that. The way you have been interacting on the forum prevents us from helping you.

Kindly provide consistent and understandable information and follow the guidance we provided you with; otherwise, you won't get any further.

Thank you for your response.

I understand the 14-day waiting period and I am aware that delays can happen in general.

However, in this specific case, the situation and the statements from the casino’s support and finance department do not appear consistent with the actual status of my withdrawal.

The casino claims that the delay is related to payment processing or external providers. However, the withdrawal is still marked as cancellable, which indicates that it has not yet been forwarded to the payment provider and is still in internal processing.

I have also provided screenshots and timestamps showing that there has been no meaningful progress or status change despite repeated assurances from the casino that everything is being processed normally.

From my perspective, the responses from the casino remain generic and do not clearly address the actual stage of the withdrawal.

I would kindly ask you to review the complaint again in light of this information and consider requesting a more specific and transparent explanation from the casino regarding the internal status and the reason for the delay.

Thank you for your support.

Did I see correctly that you’ve already received the money, since your complaint is marked as resolved?

Well, yes—if you could still select "Cancel," it probably hadn’t been sent yet. But as I said, if you’ve been receiving payments normally up until now, I wouldn’t worry. Sometimes players just have to wait a little while.