Ybets Casino - general discussion (page 20)

Hello Romi, thank you very much for your reply, that is why I specified in the previous post that your possible help is in your hands since, given what we have seen, you are our greatest hope to be able to compete a little with the dishonesty of the casino. I am 2 days away from the approximately 14 days that they told me it would take for the review and if I do not receive a positive response I will file a complaint. I have all the proof of the times I have contacted them through the casino support, email, Gmail, by email I told them about the KYC and from what I understood it is not necessary to send it but if it were necessary they would contact me to request it, but of course if, as it is well said here in the forum, it is something very necessary to be able to withdraw, it is clear that they only want to extend the time. In advance I thank you for your collaboration, both the victims and the team that help us in every way possible.

Hi there, how's it going?

The maximum amount I did withdraw was around $400.

Hello, everything is fine and you? Thanks for your reply. Well, I imagine it must be because of the amount of money requested, but as I mentioned in a previous post, since the first withdrawal requested was before the jackpot which was €243 because when I deposited in euros they were in euros at least that should not be cancelled, so after ordering that withdrawal with the little I had left I continued playing and it gave me a prize of $1911 and then I ordered to withdraw $700 and $40 because that was what I was already allowed to withdraw per day, but they cancelled everything, so let's see what happens but let's say it is unfair that as long as we are losing for them it is fair and they do not verify anything when it is in their favor, so when it is in our favor it is already a problem 😒😒

I assume since you are using bank or credit card to deposit they will always ask for KYC does not matter the amount you want do withdraw. I've playing here and i had zero problems and I believe you will be able to withdraw your money if everything is ok from your side. Don't panic and don't bet that money I believe you will be able to withdraw

Thank you very much for your messages, if it is not too much to ask, what method do you use to deposit and withdraw and what would you recommend for depositing? I imagine through crypto or something like that? For my part everything should be fine in terms of documentation and if they don't see the profits well I could say that they would be wrong because I cheat, what could I do if I just throw and throw and that's it hahaha, what one day each one has their moment of luck. I'm not playing anymore, I'm stuck at 1700 and some $ and I don't think I will play anymore until I see that I can withdraw it, that I can withdraw it because I will see if I put more money in and continue playing it, which is very likely that I will.

Thank you. We surely will do whatever is possible to help.

Just please keep in mind that not always the verification is needed whenever withdrawing the money from an online casino.

The support should always inform its players regarding the necessity of KYC. Then the most important is to fully cooperate with the casino so the withdrawing process is as smooth as possible.

So, please, keep us informed about how it goes, and we'll be ready to jump in if needed.

Hello Romi, good morning, perfect, I will keep you informed about the process with the results I get in a couple of days, hopefully they will be positive and I won't have to resort to it, so I can save you more work, but it's good to know that I can count on your collaboration, greetings and good morning.

Hello,

Time to Blacklist Ybets. If Casino Guru continues to prop up this company with a high rating and "Fair Casino" badge it will prove Casino Guru is not a legitimate arbiter of fairness or even serious about player safety.

Well, I believe we have been there - it mainly depends on the complaints results and the calculation of the blackpoints.

But of course if the rating drops, a fair badge will be another thing to discuss with the casino. Though it takes time to communicate such events properly and fairly. Just for you to know, we don't have a blacklist, but I guess it is just expression. Well, the Data Team will take care of that as soon as the complaints gain the results.

I always use Skrill when it's available, pretty fast and safe!

Hello, how are you? Ahhh ok ok I don't know that system, I don't know if it exists here in Spain. Thanks for sharing it, if I find another faster method here in Spain I will use it next time.

Skrill is a electronic wallet. I'm not 100% sure but I think its available in Spain too. Just search for it on playstore or AppStore. I do prefer it over bank methods. And its pretty easy to validate it while doing the KYC.

Hello Everyone,

Time for me to say goodbye to Casino Guru. No longer trustworthy.

Ybets has been raised to a Very High rating with 9.6 score.

What a despicable thing to do when so many customers are being prevented from withdrawing their winnings through deception and lies.

Was 8.5 now 9.4. Just disgusting. Casino Guru is corrupted.

It looks weird, but as you can see, all the complaints are still open - thus the Safety Index has changed due to different reasons. I understand it is hard to get into considerations, but the Safety Index may change for many reasons - good or bad; the casino perhaps did some improvement. To me, it seems it is important to mention that the Safety Index does not reflect how quickly a casino pays. It instead indicates whether the casino pays.

It's not corruption; it's methodology. Once complaints reach the stage of proving any casino's actions to be against the Fair Gambling Codex, the results will take place accordingly.

Hello, how are you? I'll take it in and look for it and see if it's available. Thank you very much. Best regards.

Stop playing at ybests

I have not been able to withdraw money for over two months. When I inquire, I am only told that they are still investigating. I was told that the investigation would be completed within a month from the 14th, but more than two months have passed.

Hey, what specific casino does the casino offer did you ask them? Is this your gameplay? I would also say that two months is enough for such a process and I probably wouldn't want to wait any longer. 

But there is a possibility to open a complaint with us and our team would try to help. Would you be interested in something like that?

If so, you can follow this link. ⬅️

Hello, I would like to file a claim or complaint as you call it to claim my withdrawals from Ybets. Who do I contact and what do I need to present? I have all the chats from the times I have contacted them.