Xon Bet Casino - general discussion (page 4)

New update even they said i dont send the selfies and now i reply them with a step by step screenshot uploading them they cant say i dont upload now, even the documetation are under review they are sending me emails to change my zip code, even when my zip code and full adress are complete and correct. they say i have to change my zip code but my zip code is 4470-334 and i send every documentation that suport that but they denied to me and keep saying me to change... so im laughing asking them what they want?? me to change my zip code to a wrong zip code? that doesnt make sense.. here is proof they asking to change and proof my docs and personal information on the casino are the same.

Update as of day 11:

My verification has now been rejected for the third time.

Once again, the casino claims that I did not upload the selfie with my passport, despite the fact that I uploaded it carefully and correctly. This is now the second time they repeat the exact same claim even though the document was clearly submitted.

Due to the ongoing issues, this time I even documented the entire upload process step by step with screenshots as proof that the documents were successfully uploaded.

At this stage, the entire process has become an absolute nightmare.

Additionally, the casino is now telling me that I should change my ZIP/postal code, even though the ZIP code currently registered on my account is correct and I have official documents that prove it.

I continue to fully cooperate with every request, but I am increasingly concerned that I am being placed into an endless verification loop with repeated generic rejections and constantly changing requirements.

I respectfully request:

- a proper manual review by a competent verification specialist;

- a clear explanation of what exact issue allegedly still exists;

- and fair completion of my account verification and withdrawal process.

Thanks for all this information. I see there’s another issue with the ZIP code, which they say differs from the one on your statements.

In any case, this is apparently more complex, so as I said, we need to let our team handle it and explain it to them. It’s best to do this in a single post without spam messages, because those don’t help at all.

I know it’s unpleasant to be in this situation and to have to wait, but that’s what’s needed from you right now.