Xon Bet Casino - general discussion (page 3)

Thanks for the detailed reply. I saw that you tried to open a complaint with us, and Tomas apparently sent an explanation as to why he closed it. I asked him about it, and he said that this is quite common, and that in this case, the bonus terms were applied normally. Since I don't handle complaints, I can only give my opinion, and it seems that your complaint will not be accepted by us since it has been rejected twice.

However, you wrote that you also lodged a complaint with the licensing authority, so I would be grateful if you could let me know what they said. 

Unfortunately, there was nothing more we could do on our part.

I am sorry.

I'm having huge problems passing identity verification on Xonbet, could someone please help me?

Hello, could you please help us understand what specific problems are troubling you in this casino? Maybe then we can come up with something specific, too. No need to worry; just describe the situation the best you can, and if something odd rises up, we can discuss it further.

Hello everyone... the Xon Bet online casino has been stalling me for weeks. My account was successfully verified. After my withdrawal request, I have to verify it again, and this verification keeps getting rejected or failed. Can anyone help me? What else can I do?

Does it mean that you have had some successful withdrawals from this casino before?

Sometimes, additional verification is requested when it comes to larger amounts, you know, so perhaps that is the reason.

When exactly did you verify yourself for the first time, please?

Last week, the verification process was completed, but then I was informed that my withdrawal request had failed due to technical issues and that they were working on it diligently. I immediately requested another withdrawal (€1900), and suddenly they were demanding re-verification. I had previously received two withdrawals (€200 and €500), which arrived in my account without any problems after two days. Verification wasn't necessary or requested for those withdrawals.

I feel like I'm being strung along. What can I do?

Please wait now until your complaint is moved forward, and if you have any updates for us, please let us know.

Have you already sent everything they requested?

Yes, I sent everything that was requested, now for the 4th time.

I never deposited using the card you're asking for. Where did you get this card number? I deposited from my Revolut account using my Visa card. This was all verified. What's the problem? Are you scammers? If this isn't resolved as soon as possible, I'll be forced to pursue other options. I've always been very satisfied with your service, but now I think you're simply trying to withhold my money. Please prove me wrong.

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Xon Bet Support < support@xon.bet > wrote on Fri., Apr. 24, 2026, 1:16 PM:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Hello Katharina!

Thank you for contacting the customer support of the online casino.

Account verification was rejected because the card photo was blurry. Please upload the following documents to the verification page: bank card, **********76, a photo of the bank card, or a bank statement in PDF format showing the card number and cardholder's name. If the provided bank statement in PDF format does not contain a card details field, we will still accept it as long as the cardholder's name and the deposit made with this card are clearly visible on our website.

If you have any questions, please contact us. We are always available to help.

With kind regards,

Lili, the casino manager.

126778

Play Now

Cillian

2026-04-24 15:20:07

Hello Katharina. Thank you for joining our gaming club! I'm contacting you following our last conversation. You requested verification. Your card photo, 535299**3876, was rejected due to blurriness. Unfortunately, due to the poor quality, we cannot verify the information required to verify your payment method. Please take a new photo and upload it again. Please note the following guidelines: The image must be sharp, and the first 6 and last 4 digits of the card number, as well as the cardholder's name, must be clearly legible. Avoid reflections from flash or lamps on the card surface. All four corners of the card must be visible in the image. You can upload a new photo in the verification section of your profile. Once we receive a clear image, we can complete the verification process. If you have any questions, please simply reply to this message! We are always happy to help. Have a great day!

Katharina Franke

2026-04-24 19:52:25

They had already verified my account; I never made a deposit with them using the card I'm now supposed to verify.

Liana

2026-04-24 19:52:50

Hello, Katharina!

Liana

2026-04-24 19:52:58

Please wait a moment, I will check the information.

Katharina Franke

2026-04-24 19:53:12

My account was verified, then I wanted to withdraw my winnings, and it was no longer verified.

Liana

2026-04-24 19:54:45

You have been asked to verify your card 535299******3876. Because your previously uploaded photo was blurry, it was not accepted. To verify your card, please upload a photo of a physical card or a bank statement showing the account holder's full details, BIC, and name. If the card details are on different pages, please send us a statement in PDF format so we can accurately identify the cardholder.

Katharina Franke

2026-04-24 19:54:47

I made the deposit again from my Revolut Bank account using my Visa card, which was verified. No matter what I downloaded, it's never accepted.

Katharina Franke

2026-04-24 19:56:14

To reiterate, I did not make a deposit using card number 535299******3876.

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Hello, I just wanted to add that the casino support isn't here. So, we don't have a way to respond to card requests or any other information that the casino sends directly to you on the Casino Guru public forum. Those answers from the casino, on the other hand, would help your complaint more.

As was said, you need to be patient and wait for the complaint to proceed further.

I understand it's challenging, of course.

Very disappointing experience with XON Bet Casino.

Depositing money took literally 10 seconds, but withdrawing my winnings has turned into a nightmare. I won around €600 and have now been stuck in the verification process for more than a week with no real progress.

My documents were rejected multiple times despite being perfectly clear, high quality, and fully compliant with their requirements. Every time I contact support, I receive generic copy-paste responses with no concrete explanation of what is supposedly wrong.

I submitted:

passport photos;

selfies with my ID;

Skrill account proof;

Skrill transaction screenshots.

Even after carefully correcting and resubmitting everything, they continue asking me to repeat the process without properly specifying the issue.

The most frustrating part is the lack of transparency: they simply say things like "verification failed" or "security requirements" instead of clearly explaining what needs to be fixed.

At this point it feels like an endless KYC loop designed to delay withdrawals as much as possible.

Support always says "please wait 24–48 hours," but those deadlines keep passing without resolution.

I have already escalated the case publicly because this experience has seriously damaged my trust in this casino.

Be very careful before depositing here. Deposits are instant, but withdrawals appear to become a completely different story.

Hello, I see you're having trouble with verification. If the casino keeps asking you to send documents over and over again without telling you what’s wrong, then I completely understand how you feel.

However, whenever verification fails, do they ask for all the same documents, or just one specific one?

I see your complaint is already being processed, so if you continue to have trouble, our team will try to help you.

They reject my documentation second time.. now they say i didnt provide passaport photo and selfie with passaport when i literally send it! Then they ask for a proof of skrill identity and screenshot of the 20 eur deposit (thats literally stupid when anyine can make a deposit, like i cam ask a friend or a mom to deposit my account but ok) i send a print of my skrill profile where you can see my name, email, id and send a screenshot of the 20 eur transaction but on skrill the tarnsacatip doesnt display the account holder name on that transaction just say the merchant and the value, so i send them both screenshots of transaction and id profile screenshot. Already 7 days and nothing happens. I have verificated my account so many times in other casinos and never but never have seen nothing like this.. 7 days to reject 2 times and always 48 or more hours to have one reply, just feels like they deelay all the process to make plays spend their account money. This is literally a very bad casino. Im already taking prociding with Curacao where they have their license

Hello,

Thank you for your response.

I completely understand and respect the KYC process. I have verified accounts successfully on many other casinos before and never had issues like this.

Here is the timeline and explanation of what happened:

- First submission (Tuesday):

I submitted my passport photos as requested. The casino later rejected them saying the passport photos were blurry.

- Second submission (Thursday):

I carefully retook everything with much better quality and made sure all details were perfectly visible and readable.

I submitted:

• new passport photos;

• a selfie holding my passport clearly visible;

• Skrill account screenshots showing my name, ID/email;

• Skrill transaction screenshots related to the deposit.

Despite this, the verification was rejected again with generic responses saying "missing documents (passport selfie)" even though I literally uploaded the selfie with my passport.

The Skrill issue is also extremely confusing:

- Skrill displays the account information and transaction history in separate sections.

- I provided screenshots of both:

• my Skrill account/profile showing my personal information;

• and the deposit transaction.

The casino keeps repeating generic responses without specifically explaining what is allegedly wrong with the submitted files.

What concerns me most is that:

- I am cooperating fully;

- I have repeatedly re-uploaded everything requested;

- yet I continue receiving vague copy-paste responses instead of precise instructions.

Also, regarding the deposit verification:

in many casinos only the ID page is required. Even if someone hypothetically received help funding their Skrill account from a family member or friend, that does not automatically mean fraud or justify endless verification loops.

At this stage I simply want:

- a proper manual review;

- a clear explanation of what exact document is supposedly insufficient;

- and fair completion of the verification and withdrawal process.

Thank you for your assistance.

This the documentation i send to them this is to you see how on porpuse they are rejection them just to delay the 600 wur payment. They say this passport photo is blurry... and then they said with this skrill selfie and this skrill screenshots they cant verify the skrill account is mine..... so should i laugh or should i cry?

They say this passport selfie is blury.....

Im trying to sumbit here my passport selfie but i think i cant

Well, if the passport is blurry and you sent it to them again and are having trouble, then that’s something our team will have to look into. It would be good to see it, but definitely don’t post such things on a public forum to prevent your information from being misused or anything like that. Keep your personal info safe, and you’ll handle these issues with our team in a complaint where they can handle things privately so that no one but our team and you can see them.

I believe that if you’re stuck in this vicious cycle and don’t know what to do anymore, it’s frustrating. It would be for me, too. The same goes if we’re talking about a Skrill account. I know these things can sometimes cause problems, but the casino should think about that.

That’s why I recommend waiting and writing everything necessary to the resolver, and as I mentioned, our team will look into it, and I believe we’ll be able to help you. 

If there are any further updates, feel free to share them with me as well. 

I’ll keep my fingers crossed for you.🤞

Hello, thanks for reply. Today day 10 they rejected my validation for the 3 time.. at this point i dont care about my perosnal information since i send my personal documentation to a casino that is supiscious.. for the 1 rejectio they sais blury when i make a perfect photo all 2 other rejection they keep saying i dont uploaded the selfie with passaport even i do it even when i carefully do it.. this time i also take screenshots when uploading i ask the support to send me a proof that my documents were all uploaded but of course they said they cant do it... of course not we players have to do everything and wait and nothing happens.. i really dont know what to do, they dont even care.. always say the same things, never send me proof of nothing.. what is this?