3 months ago
Thanks for the detailed reply. I saw that you tried to open a complaint with us, and Tomas apparently sent an explanation as to why he closed it. I asked him about it, and he said that this is quite common, and that in this case, the bonus terms were applied normally. Since I don't handle complaints, I can only give my opinion, and it seems that your complaint will not be accepted by us since it has been rejected twice.
However, you wrote that you also lodged a complaint with the licensing authority, so I would be grateful if you could let me know what they said.
Unfortunately, there was nothing more we could do on our part.
I am sorry.
