Xon Bet Casino - general discussion (page 5)

The casino should always explain what the problem is if there’s an issue with any of your documents. The same goes for an ID or bank statement, they should clearly tell you what exactly they need to see or what needs to be corrected.

Unfortunately, if something is wrong with a document, you’ll usually need to upload it again.

As for the casino not requesting documents immediately with your first withdrawal, I wouldn’t necessarily see that as a red flag. Casinos don’t always require KYC straight away, although in many cases they’ll ask for the documents at a later stage anyway.

Let’s see how the situation develops and what can be resolved from here.

Hello,

I'm also having problems with the casino.

Small amounts were paid out quickly.

I requested a withdrawal of €2500 on October 27th, and nothing has happened since, except that I'm now supposed to verify my account. I did that, but since then, nothing has happened. Every time I contact support via chat, I'm told that both my account and the verification are still under review. How long are I supposed to keep being strung along?

I understand why this is getting frustrating, especially when smaller withdrawals were processed quickly before and now the €2,500 withdrawal has triggered an additional verification review.

For now, though, I would still give the casino a little more time. Both KYC checks and withdrawals can sometimes take longer, and we generally allow casinos around 14 days to complete this process unless there is another serious issue.

What matters now is whether the verification actually moves forward and whether they give you a clear reason if anything is still missing.

I’d keep the withdrawal active and avoid cancelling it or playing with the balance while the checks are ongoing.

If you get close to or pass the 14-day mark without any real progress, or if they start rejecting documents without a clear explanation, then it would make sense to submit a complaint with us so the case can be reviewed properly.