Woocasino - general discussion

If you want to discuss anything related to Woocasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Casino is good from technical point of view and choice of games. But...there are often situation when deposits made by means of Mifinity disappear. Two times Mifinity forced Woocasino to add money to my account but last one nothing helped. Customer service offers only ready to send patterns of replies, they " investigate" for ages. Money was confiscated

What kind of payment method have you used to deposit in the casino? Crypto?

I used Mifinity in Polish currency PLN , deposit was 500 PLN (; around 110 euro) . Money was deducted from my account and Mifinity sent me written very detailfull confirmation it was transfered to Woocasino but they ignored it and said they had their investigation. Once asked what had they done and what is the result of investigation they refused to answer and sent only default ready answers.

Then I suggest you to submit a complaint if you still miss some of your deposits. It's not your responsibility to make sure the money will reach the casinos account. If you used a method they support, the money was deducted from your account and the payment provider confirmed they sent the money, then it's a matter of the casino and the payment provider. They should start talking together.

Ok, I will submit the complaint by the end of the week. Thanks for Your advice and U are interested in

Next time, you should probably look for a casino with better reputation. I can see many complaints submitted by players against this group of casinos. About 50 % are solved so let's see if we manage to help 🙂

Its not that easy as very many casinos are blocked by internet providers so I have limited choice. Unfortunately I discovered casino guru very late after I made many bad choices

I hope our website will help you to find what you're looking for 🙂

Hello, I have a question I have a win in Wooocasino. I wanted to pay it off, but you don't go even though I won there a month ago and they showed me the money normally to the account and now I wish I didn't have to go through Mifinity so I set up Mifinity added the account number card number I sent the documents and it's been 5 days and nothing is not happening. When I write to them all the time, I have to confirm the account or something. I do everything over and over again and nothing .. And I want to transfer money from Woocasino to Mifinity ... Or on my account ... Please help ... Thank you

Hello,

have you already passed full account verification, please? The withdrawal cannot proceed without it. As far as I understand you are in touch with the casino, it's a good sign, however, next time try to find a casino with a better reputation, please.

Maybe Czech will be better 🙂. Hi, have you fully verified? Until you prove that it really is you, the casino will not proceed to pay out the winnings. If I understand correctly, you're in touch and you're working on verification, aren't you? Recommendations for the next time, you should only invest your money in casinos that have a good reputation on our website. At this casino, we record a lot of complaints from players and it is not always possible for a player to get what he has won.

It still tells me that he needs some documents which I sent everything and something to verify the account. I write to them for advice and they are not capable of anything ...

So you're struggling with your MyFinity account, well not sure how it works. I found some helpful videos on YT: https://www.youtube.com/watch?v=ak4eY4XFvEE

If it does not help try the e-wallet support again, they are the only ones who can tell you what's wrong. I personally think that you upload the document the wrong way. I'm also sure you can find a guide on how to upload documents in the app itself. Check the format, size, etc. If I'm not mistaken these documents must not be cut or alternated in any way, just pure print screens.

Obviously Mifinity is missing something and you need to send it to them. When you go to your account at Mifinity, do you see any uploaded documents waiting for approval? It would probably be a good idea to contact Mifinity directly and ask them exactly what else they need to verify their account. The casino has nothing to do with this.

Hello, yes, I was on my account and the documents are sent everything they wanted, but it's been a week and nothing ... I would like to call them, but unfortunately I'm Czech and I don't know any foreign language ... I don't know what I do anymore. ..

Hi, I did not find any telephone contact on their website. But I would try to use Google Translator and send translated messages to their social media - they all use:

https://www.mifinity.com/contact/

I wrote to Mifinity so I wonder if I will get any answer and help me otherwise thank you so far

It's okay, please let us know how it's going. Maybe it suits someone else in the future. Maybe they'll help you.

Hey, has anyone gambled online using Woo Casino? I had free spins awaiting me so I used them and won from them, I continued to win more and more over two or so days and ended up cashing out $5000 in two separate payment amounts. First I cashed out $1000 and then $4000. Straight after cashing out, Woo casino send me an email stating that I have a duplicate account and that ALL wings must be confiscated and taken back in the hands of the Casino. I have been fighting this only because I don't have 2 accounts, I have only ever had the one and secondly, because it isn't $50 it is $5000! I am furious. Do not play on Woo Casino. If I could give it a rating it would be negative 5000 lol.