Wonaco Casino - general discussion (page 5)

Hello, well, as soon as you feel better, I guess that matters the most.

I would, however, like to say that losing €1000 due to delayed payment might not be okay for many others. It almost gives the impression of the casino having the upper hand, if you understand what I mean. However, it's your call, your piece of mind, of course.

Thanks for sharing, though.

Good afternoon

I have made withdrawals with my account in past months and have not had any problems at Wonaco Casino.

It is sometimes true that they cancel the withdrawal due to problems with the provider.

But it usually worked the second time.

I now have €550 that I can't withdraw. I've been waiting for 9 days and the withdrawal has been cancelled. I tried with SOLANA to see if the withdrawal is faster that way... but I have a feeling it's not going to arrive.

What can I do? I've deposited a lot of money in this casino, please.

Have you tried to contact the casino to find out what is happening, perhaps?

We are unable to intervene in any case before the 14-day time frame passes, you know.

Yes, I have a problem with a casino called Wonaco. For two weeks now, there's been no update on my withdrawal. I made the first withdrawal on April 12th and two more in the following days. So far, nothing has been done. I've been pointing this out to the agents in the live chat every day. They've been saying for a week now that my withdrawals are being expedited. That's complete nonsense, and I know why. I have €5,000 there. That's a lot of money, and they just want me to wait and wait. I'm already limited, and strangely enough, I can't withdraw anything because it says "Deposit amount must be wagered in full," even though I haven't deposited anything since. This means I'm limited and have to wager a deposit amount – very strange and suspicious. The same problem exists with the other betting provider, but with the same structure, whose name is Wingaga, and they canceled a withdrawal for no reason. I also had three withdrawals there, and one was canceled without reason, supposedly due to technical problems. Oddly enough, they're also limited, which doesn't bother me, but again, it says "Deposit amount must be wagered once," even though I didn't deposit anything after the initial deposit bonus. But let's stick with Wonaco for now. I didn't have to do any verification. The people in the live chat keep saying the account needs to be verified or there are technical problems, too many requests, and so on... I'm absolutely furious. Please put pressure on Wonaco first, and if possible, on Wingaga as well. I regret depositing money with such a provider. Not a single withdrawal has been processed. Two weeks have passed. This is a disgrace.

So let's stick to the Wonaco Casino first.

Have you checked in the casino's terms how many times the deposit needs to be wagered, please?

Have you won by playing with a bonus?

You need to check all this first. If you don't move anywhere, please file a complaint here, and we will try to help you out.

Also, please write us here more details about the issues with the other casino so we don't mix them up together and we will address them there. Alright?

Hello, I have of course read Wonaco's terms and conditions. I'll describe the situation from beginning to end. I deposited €200 and after wagering it at odds of 1.5, I received another €200 bonus. I had to wager the deposit a total of five times, meaning I had to wager €2,000 at odds of 1.5. After doing this, it was converted to real money balance, and I was able to withdraw it. I then continued betting with the real money balance and reached €5,000. I made my second withdrawal the next day, April 13th, 2025, and another withdrawal on the third day. Absolutely nothing has happened so far. The agents in the live chat are also very strange. They tell me it will be processed faster, even though I still haven't received a single cent. Therefore, I simply want to receive the first three withdrawals first, and then the subsequent ones, because this is incredibly frustrating.

Unfortunately, usually live chat doesn't know much about withdrawals as it is not in their scope, and it falls under another department, you know. So, please don't really count on their word.

You should contact the support by email and ask them if there is some error that this message is shown in your account, I believe.

Have you tried that already, perhaps?

I'm in the same situtation as you. Been waiting over a week, but nothing moves on. I hope you have good news and they completed your withdrawals by now? You can email me for an update (blancopleite @ proton. me)