Wonaco Casino - general discussion (page 5)

Hello, well, as soon as you feel better, I guess that matters the most.

I would, however, like to say that losing €1000 due to delayed payment might not be okay for many others. It almost gives the impression of the casino having the upper hand, if you understand what I mean. However, it's your call, your piece of mind, of course.

Thanks for sharing, though.

Good afternoon

I have made withdrawals with my account in past months and have not had any problems at Wonaco Casino.

It is sometimes true that they cancel the withdrawal due to problems with the provider.

But it usually worked the second time.

I now have €550 that I can't withdraw. I've been waiting for 9 days and the withdrawal has been cancelled. I tried with SOLANA to see if the withdrawal is faster that way... but I have a feeling it's not going to arrive.

What can I do? I've deposited a lot of money in this casino, please.

Have you tried to contact the casino to find out what is happening, perhaps?

We are unable to intervene in any case before the 14-day time frame passes, you know.

Yes, I have a problem with a casino called Wonaco. For two weeks now, there's been no update on my withdrawal. I made the first withdrawal on April 12th and two more in the following days. So far, nothing has been done. I've been pointing this out to the agents in the live chat every day. They've been saying for a week now that my withdrawals are being expedited. That's complete nonsense, and I know why. I have €5,000 there. That's a lot of money, and they just want me to wait and wait. I'm already limited, and strangely enough, I can't withdraw anything because it says "Deposit amount must be wagered in full," even though I haven't deposited anything since. This means I'm limited and have to wager a deposit amount – very strange and suspicious. The same problem exists with the other betting provider, but with the same structure, whose name is Wingaga, and they canceled a withdrawal for no reason. I also had three withdrawals there, and one was canceled without reason, supposedly due to technical problems. Oddly enough, they're also limited, which doesn't bother me, but again, it says "Deposit amount must be wagered once," even though I didn't deposit anything after the initial deposit bonus. But let's stick with Wonaco for now. I didn't have to do any verification. The people in the live chat keep saying the account needs to be verified or there are technical problems, too many requests, and so on... I'm absolutely furious. Please put pressure on Wonaco first, and if possible, on Wingaga as well. I regret depositing money with such a provider. Not a single withdrawal has been processed. Two weeks have passed. This is a disgrace.

So let's stick to the Wonaco Casino first.

Have you checked in the casino's terms how many times the deposit needs to be wagered, please?

Have you won by playing with a bonus?

You need to check all this first. If you don't move anywhere, please file a complaint here, and we will try to help you out.

Also, please write us here more details about the issues with the other casino so we don't mix them up together and we will address them there. Alright?

Hello, I have of course read Wonaco's terms and conditions. I'll describe the situation from beginning to end. I deposited €200 and after wagering it at odds of 1.5, I received another €200 bonus. I had to wager the deposit a total of five times, meaning I had to wager €2,000 at odds of 1.5. After doing this, it was converted to real money balance, and I was able to withdraw it. I then continued betting with the real money balance and reached €5,000. I made my second withdrawal the next day, April 13th, 2025, and another withdrawal on the third day. Absolutely nothing has happened so far. The agents in the live chat are also very strange. They tell me it will be processed faster, even though I still haven't received a single cent. Therefore, I simply want to receive the first three withdrawals first, and then the subsequent ones, because this is incredibly frustrating.

Unfortunately, usually live chat doesn't know much about withdrawals as it is not in their scope, and it falls under another department, you know. So, please don't really count on their word.

You should contact the support by email and ask them if there is some error that this message is shown in your account, I believe.

Have you tried that already, perhaps?

I'm in the same situtation as you. Been waiting over a week, but nothing moves on. I hope you have good news and they completed your withdrawals by now? You can email me for an update (blancopleite @ proton. me)

Hi, since the player still has the complaint open, I guess it hasn't been resolved yet. So he probably hasn't received the money yet. But I hope it will be resolved soon.

You've been waiting a week, and do you know why? Did you have to verify your account too? 

Terrible!!!! After 5 working days (and two non-working days), today is the second day they've told me I need to be patient because they're paying out so many winnings and that verification takes time. Meanwhile, they send you bonuses that require you to suspend withdrawals and start the 5-day verification process again to activate them. Truly crafty and dishonest!!!!

Are you mainly upset because you accepted that bonus and it reset the time the casino needs to process your withdrawal?

Honestly, I wouldn't accept a bonus if that was going to happen, and I don't think you would either.

We give casinos 14 days to pay a player, and if they fail to do so, you can contact us and we will try to help.

If the casino has a large number of withdrawals to process or they are carrying out verification checks, then unfortunately there's nothing else you can do at the moment except wait.

However, it's clear that you shouldn't have to wait forever. As I said, we consider around 14 days to be a reasonable timeframe.

If anything changes, feel free to come back and give me an update.

If 14 days seems like a reasonable time to you then it is better to leave these sites, in any case their commitment is 5 working days plus holidays. Beyond this time for me it is either a lack of seriousness in the work or it is bad faith!!!!

I’m not saying your opinion is wrong, and I understand that in 2026 every player wants their money as quickly as possible in their account.

The reason I mentioned the 14-day timeframe is because that is the threshold our complaint team uses when assisting players. If the casino has not managed to process the payment by then, that’s when we step in to try to help.

I’m not saying it is the fastest possible timeframe, but we consider it a reasonable period for a casino to complete verification (if required) and process withdrawals properly.

Sometimes casinos cannot be fully blamed for every delay that occurs. And when they advertise fast withdrawals like 3 or 5 days, I would always take that with a bit of caution, because what is written on their site and how things actually work in practice can sometimes be very different.

If you have played at multiple casinos before, you will know that this kind of delay is not an isolated case.

So as I said, if you need help, you can reach out to us. If not, that is entirely your decision.

Thank you for your assistance. Unfortunately, I still haven't had a satisfactory conversation with wonaco support today, and I fear the worst, given the posts online. I'm very strict about handling other people's money. If you have to check your customer's withdrawal request every time, and as a company, you see a problem, you don't take two non-working days off. Instead, you process the paperwork and send it over on Monday. I don't know, but if I worked like that, my employer would have already sent me home. In any case, I think they're losing quite a few customers these days.

Update on my experience with Wonako regarding a withdrawal request dated June 21. Previously, there was a delay due to excessive withdrawal requests, and today there's likely an update to the payment verification system. Well, at least something new. Sorry, Jaroslav, but this needs to be said. This shows the site's seriousness.

Sure, feel free to share any new updates you see from the casino.

If I understood correctly, there has been some kind of new development regarding your withdrawal request, but I’m not entirely sure what exactly has changed.

Could you please clarify what specific update or progress has been made on your withdrawal?

Nothing, just a new excuse, just promises to speed up my request (as they have been doing for days) but nothing about money at the moment.

Oh right, so we have to wait for now.

Put your mind at ease and try to not think a lot about it. I hope everything will be eventually resolve.

Here I am to tell you again about my experience with WANACO. Yesterday I was calm because an unidentified VIP MANAGER contacted me to keep me quiet with the assurance that I would be paid. No money, 100% scam. Don't upload money to this site anymore! Sorry, Jaroslav.

Good morning, as promised to Wonaco, I'm here to update my experience with them. It's VERY BAD. My withdrawal request for June 21st is still pending. They're not even responding to chat anymore. They're not very serious, they're dishonest, they've run out of money? Hmm, I don't know! I just hope they close down before they scam other people out of money. I have no hope for mine anymore! Until next time, have a good day!