WinGaga Casino - general discussion (page 6)

It's been since February 20th and they haven't approved it because they don't feel like it, and it's a scam, plain and simple 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️ I have all the conversations recorded, and when you demand the money, they end the chat and put you in another chat room with a bot. In short, a complete SCAM!!!

Okay, but what reason did they give you? Did they say anything else?

We give casinos 14 days, so if they don't manage to do it, we can try to help you.

What do you think?

By the way, wasn't verification necessary? 🙂

I've had that account for over a year, are they just missing the blood test verification or what? It's a scam, plain and simple, don't overthink it.

Well, I'm asking you about it because I don't know what the casino wants from you until you answer my questions. I'm trying to find out so that I know if there's any way I can help you.

Well, I don't know why, I have everything already, they've made withdrawals of 70 euros, but when you earn more than 300, that's when they don't pay you...

Hello, from what I see, Jaro suggested submitting a complaint to you, and I would do the same. There is not much else to say, to be honest with you. Casino has its reasons, unknown to anyone else, it seems. We are ready to investigate the situation with your kind cooperation, because to us, the fairness matters.

The call is yours:

https://es.casino.guru/guia/como-resolvemos-quejas-casino 👈

Let me know if you are interested in details.

Hello, I'm having serious problems with Wingaga. I fully wagered the bonus and my deposit, and then made a withdrawal from my real money balance two weeks ago. The other withdrawals were made the following day. However, they strangely canceled one withdrawal on Wednesday, supposedly due to a technical error. I have approximately €4700 in my account, which is a lot of money for me. But all I get in the live chat with the agents is empty promises, and it's incredibly frustrating. I've obviously read the terms and conditions, and the account only contains real money balances. I hope you can do something to at least expedite my first three withdrawals.

Hello, if you played with a bonus, met all the requirements, and have been waiting for your money for this long, I would file a complaint with us and our team would try to help you. 

You can do this on this link. 👈

We give casinos 14 days to pay players their money, and it certainly shouldn’t take any longer than that.

It’s okay if they had technical issues, but that’s not the player’s fault. So are you waiting for two withdrawals, or did you resubmit the one that was canceled? 

I'm only waiting for two withdrawals. Strangely, I can't make any more withdrawals due to a technical error, according to the live chat. I really need to get the first two withdrawals processed quickly.

So you’ve been waiting almost two weeks for those two withdrawals, or rather two weeks since you requested them right after the first one, right?

Like I said, go ahead and open the complaint—I hope you’ll get the money as soon as possible.🙂

Just won $3000 here.

Hope withdrawing isnt hell. like it seems to be for everyone else

Congratulations! Feel free to let me know how the whole process went.

Just another casino to add to the do not play on.

I won 3k a few days ago.

Not paid. No email. No verification request. Nothing. Max cashout $750 a day. At this rate it will take 5 months to get paid.

Another stalling slow paying junk casino.

Come on.

Hello, how are you?

I see you're a good casino player. My name is João Guima and I'm a manager. I'm looking for VIP players to offer excellent conditions and various prizes. If you're interested, I'm available.

At this point, I'd recommend giving the casino a little more time. I think you know about 14 days to process withdrawals and complete any necessary verification.

Not every casino requests KYC documents before the first withdrawal, so if they haven't asked you for any documents yet, I wouldn't consider that a bad sign on its own. It may simply be that your withdrawal is still being processed.

Of course, it's also possible that the casino is taking longer than expected, but unless they provide a specific reason for withholding your payment, there's no way to know that at this stage.

If the withdrawal is still pending after 14 days, or if the casino continues delaying it without any explanation, you're welcome to submit a complaint on our website. Our team will be happy to investigate your case and try to help you.

Hopefully, your withdrawal will be processed before it comes to that.

That sounds pretty sketchy, I'd say. So, can you tell me which casino you manage and what exactly you're offering? There are a lot of different offers out there that turn out to be scams, so I'm asking. 

paypal is not a deposit option for ireland players as stated on casino guru

Thank you, we i will change that. 🙂

9 days and no payment.

Terrible casino group.

I think you know the drill. 🙂

If you have this issue in the next days too, you are free to contact our team.

But, do you mean you haven't received none of the money also from last week?