Winz Casino - general discussion (page 5)

Thank you very much for your reply.

I had hoped that these casinos would block players from Austria and protect them against significant financial losses, as these casinos often lack built-in protection. For example, I was able to deposit €2000 one day without any problems. However, when it comes to withdrawals, you usually have to wait several days, or, as with Mr. Bet, as soon as you click on withdrawal, a withdrawal request is initiated, but the money isn't removed from your account. This meant I could continue playing with the money and lose everything. 90% of casinos use illegal methods to extract as much money as possible from people. That's why I'm taking legal action now; I have my first court case against Roobet, where I lost over €12,000. In Austria, there is only one legal online casino, and that is Win2day, as it is regulated by the state. All others are illegal in Austria. According to the Supreme Court, casinos are obligated to refund deposits. I would have liked to pursue this with you, but unfortunately, you don't support such situations.

Thank you for sharing more details; I appreciate the context very much.

You know, I understand your point about player protection, especially in situations where limits are not enforced and features like delayed withdrawals can make it easier to continue playing and lose more. From a player’s perspective, that can feel very unfair.

At the same time, what you’re describing is not only about legality but also about how individual casinos design their systems and player safeguards. This is exactly why we focus so much on reviewing casinos, highlighting risk factors, and pointing out where player protection may be lacking.

Regarding Austria specifically, you are right that the local framework is very strict and that only a very limited number of operators are officially licensed there. However, the reality is that many international casinos still accept Austrian players, and this creates a grey area where responsibility is shared between the operator and the player.

When it comes to our global approach, we understand that some players choose to pursue legal action based on their local regulations, and that is entirely up to them. Our role, however, is not to act as a legal authority but to provide transparent information, highlight potential risks, and help players make informed decisions before they engage with any casino.

That’s also why discussions like these are valuable and appreciated. They help highlight real player experiences, which can be useful for others who might not yet be aware of these risks.

Hello,

I have a question.

Is it possible to have the games and RTP of a casino checked?

I deposited €2600 at Winz.io over the last three days and haven't received any free spins or winnings. It doesn't matter which game or provider I play. I get 100 consecutive scatter symbols, either two or three, depending on the game. The last scatter symbol never appears. I've never experienced depositing so much money and winning nothing at any other casino.

Since the casino obtained a license from Costa Rica, the games have changed drastically. To me, this borders on fraud and has nothing to do with gambling anymore. It's not just about the current €2600. I've deposited much more than that in recent weeks.

I contacted customer support via chat and asked how it was possible that all the games were playing like this! The answer was: neither the casino nor the provider has any influence on the games. It's not nice to have a losing streak.

I think all the games are heavily rigged. In Costa Rica, nobody will care if this casino robs Europeans.

Could someone please help me here? Thank you.

Hi, I don't think there's anything wrong with that or that it's unusual either. Sometimes it just doesn't work out, and you don't get anything or win even if you put in a few thousand. Other times, you can deposit a much smaller amount and get several bonuses, happened to me too. Chasing bonuses and losses is probably the worst thing you can do in gambling. 

As for the games, I checked our website and it says the games are verified by GameCheck, so it’s all good. Just because you aren’t getting bonuses doesn’t mean the games are rigged.

As for any other tool that would check the RTP, I’m not aware of one. The RTP displayed on the slot is calculated, if my information is correct, based on a million spins. 

Hello,

I've played at many other casinos and never noticed this kind of behavior on the slots before, especially not when playing from different providers. At some slot, I'd always get free spins even if they didn't pay out. But not at this casino.

For this reason, I found the current gaming session a bit strange.

Winz's website states that the games have been reviewed, but it doesn't say when they were reviewed!

Costa Rica does not have the same strict regulations as Malta or the UK. No one can guarantee that the games and the casino itself are truly monitored.

Thanks for your answer.

Yeah, I get it—if you play often and are used to a certain way of doing things, then when something isn’t at least close to what you’re used to, it feels strange. I’d probably feel the same way.

As for the games, I’ve already said that we’ve verified them with GameCheck. Sure, when it comes to the licensing, specifically Costa Rica, it’s a weaker license, but I doubt that if a casino has a license, any authority would allow it to have fake games.

I experienced the exact same thing and I'm certain the RTP values ​​were manipulated. The chat during the KYC process was also fraudulent, as they intended to deceive me. It's just too bad I caught them in the act.

Alright. Would you be able to tell us if it was eventually resolved? I’d also be interested to know what the final outcome was.

Yes, the KYC procedure has been resolved, but as I said, I have the chat history as proof of their attempted fraud, and this happened when I tried to withdraw my winnings. Typical behavior for scam casinos.

Hello,

After my post about losing €2600 in a short time, I started playing again at the beginning of July and actually won €3000 with a deposit of €50 or €100. Unfortunately, it's been a rollercoaster ride. In the end, I deposited and lost €6000 by the end of July. Which is entirely my fault. The games are completely dead by the end of the month.

I played again on July 31st and received an email from the casino. They value me as a player and offered me VIP access.

I agreed and received a €50 bonus with no wagering requirements.

After losing €600, I managed to win and withdraw €1,500. Since I'm currently on vacation, I played longer than usual and lost the entire €1,500 again. Every game seemed to be dead. Gradually, I won smaller amounts again on Novomatic games and got up to €300. Then I played Big Bass, and the money disappeared in no time. Suddenly, two scatter symbols appeared, and the third was pulled onto the reels by a hook. I got lucky and revealed the right card for Super Free Spins, winning €1,200 in the free spins. I had €1,500 back in my account and immediately afterward received re-entry free spins on Snoop Dogg Dollar. In the end, I won €2,600.

The casino isn't bad. Withdrawals take a maximum of 5 minutes.

It's just hard to win anything and actually be in the black. Although I don't think I'll ever be in the black. I'll never get back the amount of money I've already lost there.

What I'm trying to say with my message is: It's possible to get free spins and win money. The casino isn't bad.

Best regards

Thank you for coming back with an update. 🙂

I really appreciate you sharing both the good and the bad parts of your experience. Posts like this are always valuable because they give a much more balanced picture than focusing only on a win or only on a loss.

Enjoy the rest of your vacation, and thanks again for taking the time to share your thoughts with the community!

And were you able to withdraw your money in the end? Also, could you tell me what exactly the casino did that you consider to be fraudulent?

They rejected my documents multiple times, preventing me from withdrawing funds. Then I had to re-verify my account even though I was already verified. The documents from Dr. PaysafeCard were not accepted. After I highlighted the amounts to prove them, they accepted them, but I still had to show and highlight everything first. The chat history is available.

I understand. From your perspective, it may have seemed like the casino was unnecessarily dragging things out, delaying the process, and rejecting your documents.

That said, reverification is not uncommon in today’s gambling industry. Whenever a casino rejects documents during either verification or reverification, it’s always best to find out exactly why.

Did the casino explain what they needed from you or what they were unable to see in the documents you provided? From what I can tell, the only issue seemed to be the transactions from your Paysafecard. Was it necessary for you to highlight those transactions because the casino couldn’t identify them on its own?

Support couldn't verify the payments themselves and requested additional documents. I told them that PaysafeCard doesn't provide any other documents, at which point they stopped responding. So I had to mark and prepare everything myself to convince support, which is unacceptable, especially since I've been verified for three years, made several withdrawals, and now I'm being asked to verify again. It's ridiculous!

If you run into any further issues and aren’t sure how to resolve them, our team will be here to help if you need us.

I know this used to be quite a common issue with Paysafecard at many casinos, so I understand that verifying transactions can sometimes be a real headache.

That said, casinos should also understand that not every payment method allows players to provide every piece of information they may be asking for.

So, if you’re not sure what to do next, feel free to reach out and I’ll do my best to help.

Hello,

I also felt it was important to mention the positive aspects after my negative post and to show that profits are possible.

I played again today and suddenly won €10,500 in the free spins on Big Bass Splash 1000.

I've never won such a large sum before and I'm extremely happy. Winz paid the money into my account after only 10 minutes. I can truly recommend this casino to everyone. It is, after all, a game of chance! Sometimes you're lucky, and sometimes you're not.

Thanks, I'll enjoy my last 2 days of vacation before I have to go back to work 🙁

Best regards

Hello!

in my opinion all those experiences, good or negative of a sort, are perfectly valid and demonstrate what you mentioned—winnings are about luck, at least at decent casinos. I just add that experience may vary a lot, since every day is different; e.g., casino support may have good days or bad ones too. 😆

Enjoy the two days of vacation left—positive attitude! 2 days is far better than 2 hours! 😉

Wishing you a smooth return to work, good luck and supportive support in casinos. 🍀

I want to share my experience with Winz.io and warn other players to take a close look at how the casino handles withdrawals.

On August 13, 2026 at 23:13, my withdrawal of 400 TRX was canceled. Shortly afterward, my entire balance was confiscated and my account was permanently closed.

Winz.io told me that I had violated their P.9 Anti-Fraud Policy, claiming that I had been using "strategies aimed at gaining unfair winnings."

But what exactly was this supposed strategy?

I only played regular games offered by Winz.io, including Blackjack and Plinko. I also played the slot Sweet Bonanza. I did not manipulate any software, exploit any bug, or use any fraudulent method.

So I genuinely want to understand: How can winning money on games provided by the casino itself suddenly be considered "unfair winnings"?

A generic statement saying "breach of our Anti-Fraud Policy" is not enough to justify confiscating over €1,000 of a player's balance and permanently closing their account.

I am asking Winz.io to provide a clear and transparent explanation and actual evidence of the alleged violation.

If a player wins on games offered by the casino itself, that should not automatically be treated as fraud simply because the winnings are higher than expected.

Until I receive a proper explanation, I consider this an extremely unfair treatment of my account and funds.

https://prnt.sc/usxTHcwHraIK

Hi, situations like this can sometimes be quite difficult to understand. If the casino only gave you a general statement saying that you violated something without explaining what exactly happened, then naturally you’re still left without much of an answer.

Casinos don’t always provide players with very specific details, sometimes because they want to protect their internal procedures. Still, I completely understand why you feel frustrated by the lack of a clear explanation.

If you believe the way the casino handled your case was unfair, I’d recommend submitting a complaint with us. Our team can then review the situation and investigate what happened. Hopefully, we’ll be able to get a clearer picture and help move things toward a fair resolution.

If you receive any new information in the meantime, feel free to keep us updated here on the forum.