Winz Casino - general discussion (page 4)

I see that you were able to file your complaint, so that is good. Veronika needs some additional information, so please provide that whenever possible.

Also, I would like to ask if you were able to get the first withdrawal, though?

Sorry, I couldn't understand that well.

I couldn't withdraw, they blocked my withdrawal and my account was my first withdrawal.

Are you going to complain to the casino or not? You ask a lot and you don't give a solution. I already sent you photos and everything that happened and you continue paying. I also explained everything to you.

I'm sorry, but I am really confused now.

So, let's try it again.

Would you like our complaint team to help you with your issue you experienced at this casino?

If so, please submit your complaint here.

We will wait for the update from you.

Hi

below is what I am experiencing from Winz.io. I feel being treated not fair so want to move on but hesitating due to level up I made an this site for rakeup. See below and let me know you guys think

1. 20% cashback with code "VIP"

-I could actually lose by taking this offer!! I’m at silver4 so gets 5% daily rakeback and 9% weekly cashback but once 20% cashback kicks in, those two gets deactivated. I lost on first week so got bit of cashback but not much if I factor in rakeback and weekly cashback I used to collect anyways I got second week of promo to go thru. It doesn’t make sense so I made ticket so VIP team can review but Stefanie from VIP support confirmed above is how they run. I have screenshot of chat and email which I would like to attach if I have availability to do so.

2. Misleading ViP club page.

-Instruction to join VIP club is false. I only get above 20% cashback by joining "VIP" code with 2500EUR deposit. Their actual VIP is only can be joined by invite which is what Stefanie wrote an email. So I only get above weird calculated "20%? Cashback" but NOTHING ELSE?? I just don’t get to have other 5 that’s on page advertising promo code "VIP"?

whata bonus... 1 spin

Hello is anyone having problems with Winz.io withdrawl

Hello, I moved your question into this official casino thread, allowing you to easily browse what others have thought or experienced. The thread name also includes a link to the casino review, where you can find user reviews.

To me, it sounds like you may have issues with this casino. Has something happened?

Limiting bets down to 3 euros because you once won 150 is a joke.

Hey, do you mean when you betting on sports? I've seen that at various casinos, but I don't think it's very fair either. Did they tell you the reason? 

Hi there.

Does anyone know how long the withdrawal process is and if they had any issues receiving e transfers. I have been having trouble receiving my withdrawals via e-transfer and direct to the credit card used.

Winz representatives have been looking into this concern since last night with no update yet - even after successfully completing the verification.

Hello, if this has only been an issue since yesterday, I would try to give it some time so that the casino has a chance to resolve it. If they have a problem, then I can't say exactly how long it might take.

If you have completed the verification process, then it should be fine, and I would wait to hear from them. 

Hi Jaro - thank you for the suggestion.

How long do you think I should wait for because its already been 4 days and it seems like they are trying to delay the withdrawal process to encourage me to keep gambling.

I keep getting the same response that they have not received any updates from the payment provider (Im assuming they are referring to Interac) I have been receiving another e transfers with no problem.

I am not sure how to proceed and I have followed the entire verification process and provided all necessary information.

I don't mean to discourage you, but when a third-party payment provider is involved, there is almost always a delay. Our team of complaint mediators, for example, gives casinos 14 days to resolve similar issues. The fact is that only casino employees can resolve this in practice; however, we can monitor the situation and be available to you.

I believe you did everything correctly, and now the casino has to carry out their part, including their partner, the payment provider. Be patient, please, and keep us posted so we can step in eventually.

Thank you Radka for your assistance - so if I do not receive an update or my payment by December 10th the latest I should reach out to you guys?

You can reach out anytime. In addition to that, you can submit an official complaint right now; your case will be on file, awaiting its turn.

Feel free to browse the complaint and submit one, when you are ready: https://casino.guru/complaints/create

In some cases the complaint may motivate the casino, if you catch my drift. 🙂