Winz Casino - general discussion (page 4)

I see that you were able to file your complaint, so that is good. Veronika needs some additional information, so please provide that whenever possible.

Also, I would like to ask if you were able to get the first withdrawal, though?

Sorry, I couldn't understand that well.

I couldn't withdraw, they blocked my withdrawal and my account was my first withdrawal.

Are you going to complain to the casino or not? You ask a lot and you don't give a solution. I already sent you photos and everything that happened and you continue paying. I also explained everything to you.

I'm sorry, but I am really confused now.

So, let's try it again.

Would you like our complaint team to help you with your issue you experienced at this casino?

If so, please submit your complaint here.

We will wait for the update from you.

Hi

below is what I am experiencing from Winz.io. I feel being treated not fair so want to move on but hesitating due to level up I made an this site for rakeup. See below and let me know you guys think

1. 20% cashback with code "VIP"

-I could actually lose by taking this offer!! I’m at silver4 so gets 5% daily rakeback and 9% weekly cashback but once 20% cashback kicks in, those two gets deactivated. I lost on first week so got bit of cashback but not much if I factor in rakeback and weekly cashback I used to collect anyways I got second week of promo to go thru. It doesn’t make sense so I made ticket so VIP team can review but Stefanie from VIP support confirmed above is how they run. I have screenshot of chat and email which I would like to attach if I have availability to do so.

2. Misleading ViP club page.

-Instruction to join VIP club is false. I only get above 20% cashback by joining "VIP" code with 2500EUR deposit. Their actual VIP is only can be joined by invite which is what Stefanie wrote an email. So I only get above weird calculated "20%? Cashback" but NOTHING ELSE?? I just don’t get to have other 5 that’s on page advertising promo code "VIP"?

whata bonus... 1 spin

Hello is anyone having problems with Winz.io withdrawl

Hello, I moved your question into this official casino thread, allowing you to easily browse what others have thought or experienced. The thread name also includes a link to the casino review, where you can find user reviews.

To me, it sounds like you may have issues with this casino. Has something happened?

Limiting bets down to 3 euros because you once won 150 is a joke.

Hey, do you mean when you betting on sports? I've seen that at various casinos, but I don't think it's very fair either. Did they tell you the reason? 

Hi there.

Does anyone know how long the withdrawal process is and if they had any issues receiving e transfers. I have been having trouble receiving my withdrawals via e-transfer and direct to the credit card used.

Winz representatives have been looking into this concern since last night with no update yet - even after successfully completing the verification.

Hello, if this has only been an issue since yesterday, I would try to give it some time so that the casino has a chance to resolve it. If they have a problem, then I can't say exactly how long it might take.

If you have completed the verification process, then it should be fine, and I would wait to hear from them. 

Hi Jaro - thank you for the suggestion.

How long do you think I should wait for because its already been 4 days and it seems like they are trying to delay the withdrawal process to encourage me to keep gambling.

I keep getting the same response that they have not received any updates from the payment provider (Im assuming they are referring to Interac) I have been receiving another e transfers with no problem.

I am not sure how to proceed and I have followed the entire verification process and provided all necessary information.

I don't mean to discourage you, but when a third-party payment provider is involved, there is almost always a delay. Our team of complaint mediators, for example, gives casinos 14 days to resolve similar issues. The fact is that only casino employees can resolve this in practice; however, we can monitor the situation and be available to you.

I believe you did everything correctly, and now the casino has to carry out their part, including their partner, the payment provider. Be patient, please, and keep us posted so we can step in eventually.

Thank you Radka for your assistance - so if I do not receive an update or my payment by December 10th the latest I should reach out to you guys?

You can reach out anytime. In addition to that, you can submit an official complaint right now; your case will be on file, awaiting its turn.

Feel free to browse the complaint and submit one, when you are ready: https://casino.guru/complaints/create

In some cases the complaint may motivate the casino, if you catch my drift. 🙂

For everyone from Austria:

According to the Austrian Gambling Act (GSpG), online casino providers without a valid Austrian license are not permitted to offer gambling in Austria. Internationally licensed casinos like Winz.io do not have an Austrian license and are therefore considered illegal under national law when offered here.

Winz.io operates under a license from Curaçao (Dama NV), not under a license from the Austrian Federal Ministry of Finance or an Austrian regulatory authority, as required by law. (Winz.io)

I informed Winz.io's support team that the offer is not legally permissible for Austrian residents. Instead of clarification or a refund, I was simply referred to the terms and conditions – and after my refund request or reference to the legal situation, I was blocked from the chat for 24 hours.

Please save yourselves the stress and play with reputable and legally approved providers instead.

Furthermore, many of these platforms apparently use disguised company names for transactions, which makes it difficult to trace payments and potentially reclaim them.

This casino actually takes players from Austria, but it is not allowed to promote there. It is a hue difference, you know.

As a player from Austria, you should stick to online casinos licensed there, of course, to avoid any issues. It is always very important for everyone to read the terms before playing as well.

Thank you for your reply.

Exactly, according to Austrian law, one shouldn't even be allowed to register in the first place. If you read the terms and conditions, Austria isn't listed as a country where gambling is prohibited. When you contact the casino about it, they just say it's everyone's responsibility to check whether they're allowed to play or not. But what can I do? I've tried several times to find a solution with the casino, unfortunately without success. My next step is to take legal action against the casino. I know you don't like hearing this, but there's no other option. In Austria, there are several legal procedures and possibilities for taking action.

Hello, I find this quite an interesting topic, so thanks for bringing it up.

If I remember correctly, Austria has a very limited number of locally licensed online casino operators. In practice, this means that the vast majority of online casinos available on the internet are not licensed there and therefore fall outside of local regulation.

From that perspective, I understand why support teams often point to terms and conditions and emphasize that it is the player’s responsibility to be aware of their local laws and restrictions.

At the same time, I also understand your frustration. From a player’s point of view, it would certainly be easier if all non-compliant options were simply inaccessible.

However, what’s often overlooked is the unintended consequence of strict restrictions like these. When such casinos are effectively hidden, players also lose access to independent reviews, safety warnings, and real user experiences. We regularly see players discovering problematic casinos only after they’ve already lost money, simply because they had no reliable information available beforehand.

Our goal is not to promote unsafe gambling, but to provide transparent information, including licensing details, trust factors, and warnings, so players can make informed decisions.

If I may ask, what outcome were you hoping for in this situation?

I’d be genuinely interested to understand your perspective a bit more. Thank you.