WinSpirit Casino - general discussion (page 9)

Great online casino, easy to use platform. Should definitely check it out. Not a scam.

Hey. Tell us more, please.

What games do you like? How is the support there, the withdrawal speed, and so on?

Some more details about your experience so other users can be informed.

We appreciate it. 😉

There is a problem with the security of the casino. 960 euros were stolen from my account. In short

On the night of September 19th, I noticed that my 4e balance was 0 and I had 960 euros.

1 I immediately notified the support. 2 I checked and found that a withdrawal of 960 euros was requested with crypto ETN = I have a verified address for deposits and withdrawals for ETN. The hacker has launched a withdrawal to another address. I cancel the withdrawal, change the password and launch a withdrawal of 900 euros to the verified address. I repeatedly write to the support not to launch a withdrawal to another address. This is the first time I managed to cancel the withdrawal. Bad luck the second time, luck for the hacker /. About 45 minutes everything repeats. The hacker enters the account again and launches a withdrawal to another address different from the one he tried the first time. At the same time, he again asks to change the password and I receive a link to change the password. During this period, however, I have an interruption in the internet connection, so I try via phone. I can't log in and launch a password change. But here bad luck. I click on the change link and the antivirus program does not let me to the site = it says danger from data theft. However, I have warned both the chat and support not to allow withdrawals. To my surprise, in the morning I see the balance sent to the hacker's address.

the main problem here is data and password theft

reaction 0 from the casino

This is a really serious situation, and I'm sorry that you have to go through this.

Do you have any clue, though, about how this person could get to your information?

The casino has to take some safety measures as soon as possible, of course, to prevent such a thing from happening ever again.

Unfortunately, as this falls under a cybercrime issue, our complaint team is unable to help, and we always suggest contacting the police.

Please let us know how it all unfolds.

Either there is a breach in the casino's security or it is an insider. The behavior of the casino team is inadequate. It would be logical for them to block the account after my first signal and investigate later. Those with crypto balances are quite vulnerable. There are no confirmations when withdrawing, only withdrawals are sent to random unverified addresses. The casino does not cooperate, shifting the blame to me. They could at least do an inspection because the problem is very serious. The hacker is unlikely to stop trying to steal balances.

I respect your experiences and I acknowledge that such things are common these days. The issue is that hackers consistently stay ahead, and I am uncertain about the actions casinos can take; however, I can offer my insights. While investigating may seem logical, it becomes ineffective until after the damage has occurred. It is reasonable, however, to block the account as soon as the user expresses clear suspicion. It must have been a disappointment. 🙁 Crypto has always been prone to fraudsters. In any case, I'm sorry this happened to you too; I really am. I wish I could say something more useful.

Dear ANDI77,

We appreciate you bringing this to our attention, and we’re sorry to hear about your experience.  Your balance of €960 has been fully restored. For your security, we strongly recommend updating your password and avoiding sharing your account details with anyone.

If you need any further assistance, our support team is here to help.

casinoo win spirit, great games, good service.

Cool, feel free to describe your experiences in more detail. Hmm? 🙂

I've been playing on this casino for quite some time would definitely recommend to friends and family there is a large range of games and a lot of promotions to choose from

This is really nice to hear.

Could you describe, please, how the withdrawal went, for example, or if the support is helpful?

You know, just some more information so everyone can know better what to expect.

Did you have any nice wins there?

Very good 👍

What is very good on this casino please? Try to be more specific.🙂

it is a super good casino i played on it and i won i recommend it it is very good i love it❤️

Feel free to tell us more about this experience.

How was the withdrawal, for example?

Did you get any kind of reward offer from the support?

Top casino, simply versatile and fast payouts

I deposited €1850, received no free spins or anything else. When I asked in the live chat, they gave me €10 😂

With my cashback of €72, I naturally received no free spins.

Honestly, stay away from this casino! It's a scam.

I've never seen anything so bad as this.

€1850 and you give in

Live chat costs €10. That's the price for active players; stay away from this casino unless you want to give away money.

Don't tell me it's luck, yes it is luck, but you get free spins more often on other platforms, everyone recognizes that.

Don't deposit anything here, find yourself some reputable casinos. You'll lose here!

The casino is very bad. Be careful!

Find a good casino

I'm sorry that you didn't like this casino, but fortunately there are many others. Right?