WinSpirit Casino - general discussion (page 10)

Hello, i played a lot on this site, even became VIP. But unfortunately 2 weeks ago my account got blocked for an unkown reason. That day i deposited, withrew 20% of my deposit and after small play/bet i requested a withdrawal, next morning i tried to log in but an error account " account blocked ". I contacted VIP support and they said they won't approve my withdrawal and my account will not get unblocked but didn't say any specific reason. Could someone help me resolve this issue?

Do you have any idea what could happen, though?

Our complaint team could try to investigate all this if you wish. Just submit your complaint here and explain what exactly happened, please.

I had a really bad experience today. i deposited 40$ and they riped out of me 5$.(credited only 35$ they even send me one email saying your 35$ was deposited) This is the first time i experience this, I reached them and they are investigating the incident.

more to come....

I hope that you will find out soon the reason for this. Please let us know for sure.

Hello, what payment option did you use, please? I saw the same some while ago, and it was an intermediary bank fee associated with an e-wallet.

Let's see what the casinos conclude, of course.

Very good casino group. Nice reload bonuses and always pay me in a few hours.

Best casino online in my opinion great bonus great slota

I have been having great luck on this group. Both this casino and luckyhills and they have always paid me within a few hours.

However I see their rating is really bad here and when I looked it is very disturning to see they successfully ripped off a player for 1 million dollars.

I'm glad you are happy with the casino.

Unfortunately, I am unsure which case you mean you mentioned above, so I can't comment on that, you know.

I left honest review of this casino and winspirit and casinoguru control what you write about them.

They refuse my review and do not allow free speech or freedome of reviews. They monitor it heavy. Be careful when reading reviews to all. They are not legit and casinoguru controls what you write!

Thank you for your time!

Hello, I understand this wasn't expected on your side.

Because we have direct evidence from players that this casino has been actively rewarding players for positive reviews, which is strictly against our policies, we are unable to approve any positive reviews until the casino cooperates in resolving this situation.

We are aware of the negative feelings this issue evokes, and we are not implying that you did anything wrong. However, we must maintain an unbiased user rating for the community, which is impossible under such circumstances.

The whole team appreciates your understanding.

I have 18300$ CAD in my balance which is funds ive deposited not from winnings or bonuses and my account got blocked, the support is not giving me any reasons nor awnsering my emails regarding my remaining balance that I want to collect !

Did your account get blocked after the withdrawal request, please?

Try to check the spam folder in your email, just in case messages ended up there, and let us know if you have any updates.

They should clearly explain the reason for blocking your account, for sure.

Also wind spirit casino said they pay me $86 and I never saved the money

Okay, so have you tried to figure out what might be causing this? Does the casino’s withdrawal section say that your withdrawal was successfully submitted? Have you contacted the casino or the payment provider? How long has it been since you requested the withdrawal, and when did you submit it?

Please answer these questions for me. 

I wanted to report a very unpleasant incident.

A few days before cashing out my weekly cashback, I asked in the site's chat what the conditions were for wagering the cashback amount. I was told that the amount had to be wagered three times to be eligible for cashback and that it was equivalent to real money.

When I downloaded the cashback this morning, I found the amount equivalent to a bonus and the playing conditions were x5 and not x3 and it was not usable on all games at all. As I had been told previously.

I attach the screenshots that confirm what was said.

the site in question is winspirit.

Hey, well, I’d be pretty upset if the live chat told me one thing and I found out something else. Anyway, it’s probably a good thing you figured that out. So, did you manage to meet the cashback wager requirement?

Even if you did, I think customer service should be able to provide accurate information.