Winscore Casino - general discussion

If you want to discuss anything related to Winscore Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I will just paste my chat with the representative of this casino - Bobby. In my opinion his behaviour was totally disrespectful. I will be grateful for helping me.

(04:46:11)Jakub Jelowicki

I got incorrect amount of bonus

(04:46:15)Jakub Jelowicki

it should be 400 euro

(04:46:32)Bobby

Let me check please, give me a few minutes.

(04:46:43)Jakub Jelowicki

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URL: https://v2uploads.zopim.io/6/v/s/6vsLXAHSLxwIxM7W2XlWvaSbNq1jEToV/5bf81828e78fc799e10065463de0f9939d4ce141.png

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(04:46:46)Jakub Jelowicki

check this screenshot

(04:46:54)Jakub Jelowicki

its email from you

(04:47:13)Jakub Jelowicki

I got it today at 13:46

(04:47:37)Jakub Jelowicki

You can see that there is information about 200% bonus up to 400 euro

(04:49:23)Jakub Jelowicki

I've activated this code before a deposit

(04:49:25)Bobby

Appreciate your patience, the bonus amount that you have received is correct you can not receive more then 200 EUR as a bonus.

(04:49:27)Jakub Jelowicki

O22C

(04:49:44)Jakub Jelowicki

but there is an information aboutn 400 euro!

(04:49:53)Jakub Jelowicki

what's going on?

(04:50:01)Jakub Jelowicki

Visitor uploaded: a123.PNG

URL: https://v2uploads.zopim.io/6/v/s/6vsLXAHSLxwIxM7W2XlWvaSbNq1jEToV/5217792563f9160c937a95465aa49c7307908513.png

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(04:50:15)Jakub Jelowicki

chaeck it again

(04:50:47)Jakub Jelowicki

"Bonus is available for 2 days, have time to activate promo code O22C and get 200% up to 400 Euros. Good luck! "

(04:51:16)Jakub Jelowicki

up to 400 euro not 200 euro

(04:51:23)Bobby

I checked with the relevant team and the maximum amount you can receive by using this code is 200 EUR,

(04:51:34)Jakub Jelowicki

I don't care

(04:51:39)Jakub Jelowicki

You misleaded me

(04:53:07)Jakub Jelowicki

I got this e-mail from you today

(04:53:13)Jakub Jelowicki

What are you talking about?

(04:53:22)Bobby

I checked with the relevant team, and we did not have the terms, I am sorry for any inconvenience.

(04:53:41)Jakub Jelowicki

What are you talking about?

(04:53:55)Jakub Jelowicki

You sendt me this email today at 13:46

(04:54:12)Jakub Jelowicki

"Bonus is available for 2 days, have time to activate promo code O22C and get 200% up to 400 Euros. Good luck! "

(04:54:27)Jakub Jelowicki

"up to 400 euros"

(04:55:05)Bobby

I undersntad but as I said I checked with the relevant team and I gave you the answer that they gave me.

(04:55:23)Jakub Jelowicki

I don;t get it

(04:55:41)Jakub Jelowicki

Why dom you send the offer which is misleading?

(04:56:04)Bobby

Is there anything else I can help you with?

(04:56:17)Jakub Jelowicki

But I send you my money

(04:56:25)Jakub Jelowicki

Is it correct?

(04:56:32)Jakub Jelowicki

sent you

(04:57:14)Jakub Jelowicki

I wanted to relax after work

(04:57:15)Bobby

Yes, the money are in your account and the bonus amount as well.

(04:57:37)Jakub Jelowicki

where is 400 euro of bonus like in email which was sent by you?

(04:57:55)Jakub Jelowicki

Can I withdraw 100 euro now?

(04:58:06)Jakub Jelowicki

and keep 300?

(04:58:10)Jakub Jelowicki

to play?

(04:58:14)Jakub Jelowicki

so 100+200?

(04:58:24)Jakub Jelowicki

I want to withdraw this 100 euro now

(04:58:34)Bobby

I see that the conversation is going in circles. If you have questions on other topics, feel free to ask them, otherwise have a nice day.

(04:58:36)Jakub Jelowicki

without any wagering

(04:58:50)Jakub Jelowicki

but you cheated me

(04:59:06)Jakub Jelowicki

And you trying to convince me that is my fault

(05:00:01)Jakub Jelowicki

Can I withdraw this 100 euro and keep another 100 euro of my deposit plus bonus or just withdraw 200 euro?

(05:00:44)Bobby

You can withdrawal any time you like, but bear I'm mind the rollover requirement .

(05:01:09)Jakub Jelowicki

why I need to make any wager if you misleaded me

(05:01:13)Jakub Jelowicki

the deal was different

(05:01:18)Bobby

You may view your current rollover amount by clicking on your username and choosing the option "Campaigns".

(05:01:19)Jakub Jelowicki

you lied me

(05:02:59)Bobby

Would there be anything else I can assist you with at the moment?

(05:03:41)Jakub Jelowicki

If you gonna treat me like this I will write complaints on askgamblkers.com and casino.guru. My usernames there are JakeYellow and Mixer. You can check that I've been writing many of them already

(05:03:57)Jakub Jelowicki

You don't take responsibility of your behaviour

(05:04:28)Bobby

Thank you for contacting us - if you have any further questions, please don't hesitate to contact us back. We wish you a great day!

(05:04:34)*** Bobby left the chat ***(05:07:29)*** Jakub Jelowicki left the chat ***

I could really use a quick summary.

As far as I can tell, something about a bonus and a different deal.

Yesterday at 13:46 I got an offer with a `200% deposit bonus up to 400 euro from Slotamba casino. I've activated the code O22C from this e-mail and I've made a deposit on 200 euro. After this I got 200 euro of bonus instead of 400 euro. I've seen that the representative of this casino is active on casino.guru so maybe he/she can respond.

I'm sending you a screenshot of this e-mail with the offer in the attachment.

Hello, and thanks!

I was quite close, yet I agree that it would be best to get some response from the casino representative, that's for sure. Honestly, I have to say that many casino representatives only seek to post information regarding new bonuses here on the forum. 😀 Hopefully, this trend will change soon.

I'll try to bring someone here.

Thank you. I'm waiting.

Hmm, as we can see it probably won't be updated yet. Anyway, did you learn any new information, or did you get an explanation ? I am wondering aloud if you managed to find out where the problem was. 🤔

Since 26.10 I sent them 3 e-mails but I haven't received any response until now. It seems that they totatally ignore me 🙁

I'm so sorry. What bothers me is that the casino doesn't communicate and doesn't try to resolve your situation. I can feel the complaint in the air. If nothing changes in the next few days, let me know. I think our team will try to help you.  😕

Yeah, if nothing changes in around 2 days I will write a complaint. Thank you for your time.

I am always happy to help if I can. So nothing has changed on your side so far and the casino is still not communicating ? 

Nothing has changed and I have decided to play in order to wager my deposit (5x). Unfortunately I lost everything.

I'm sorry to see that. There is not much to add; at least your bitter experience raises some questions among other players who plan to play here. It could be just a simple mistake made by a human being, but the lack of care is the real damage here...

To be fair, I must admit that my 2 last requested payouts at this casino have been processed without a problem.

Much appreciated! But I would prefer to see the issue you encounter solved by the casino. Well, I wish you a better experience next time. Speaking of which, are you perhaps taking a break?

Taking a break? What do you mean Radka?

I was asking whether you still favor this casino over others or whether you intend to take a break here.

You don't need to answer, of course. 😉

I need to admit that this situation on the beginning has disappointed me but now I'm really satisfied about their service and I will keep playing there.

That means that since you dealt with the problem in the past there has been no trouble so far and everything is going smoothly, yes ? I hope it will last and you will continue to have good experiences. 😊

It is very good now 🙂