Wins Royal Casino - general discussion (page 2)

Thank you for being honest. We look forward to your reviews.

I have added the review and waiting for your response 🙂

Much appreciated, many will certainly benefit from your experiences.

Just for you to know, if you ever need to update the review, you can do so trough the edit feature. 😉

Wow, thank you. I didn't know that I can also edit the review. I appreciate you for the info, I will keep it in my mind. 🙂

Edit: My review still pending. hehe

Again rejected 🙁

I can explain to you why your review was rejected. Our internal system detects many similarities, and many times this happens whenever there are more reviews written for the same casino and the same IP address. Could that be the case, I wonder?🤔

Ok, I think your system is deleting because I am giving review for my favourite casino from this account many times and that is why your system is deleting it again and again. 🙁

Edit: It could be the reason? Am I right?

Edit 2: Can you add my review manually? I will be thankful to you 🙂

That could exactly be the case. Unfortunately, we cannot add a review manually. It is nice to see that you care, though.

Hi everyone,

Is anyone else having problems with WinsRoyal at the moment? My withdrawal has been pending since October 11, 2025, but my first two withdrawals also took around 3–4 weeks, so I tried to stay patient.

However, since the beginning of this month (about 6 days ago), the Live Chat Support has been completely offline. I can’t contact anyone, and email support doesn’t respond either.

This makes me quite worried because it’s not normal, especially since I still have one pending withdrawal and additional funds in my balance that I can’t withdraw yet due to the withdrawal limits.

What gives me a bit of hope is that they recently opened a new casino called arcticwin.com, but it seems to have the same issue with the live chat being unavailable. Also, today they removed the Halloween overlay from the site, so it looks like someone is still working there.

Has anyone else experienced the same lately?

Hey, I would say that you've been waiting a long time to get your money, so I would recommend filing a complaint right away. 

I would also point out that the casino's safety index isn't the best, so after an experience like yours, I probably wouldn't play there anymore. 

In any case, if you can't get anywhere with your inquiries, that's not what a player wants. I understand that you're afraid and don't know what to do in this situation, which is why I'm saying that our team would try to help you.

You've already filed a complaint with this casino once, so I would definitely do the same. 

Recently I have been playing games there and won some money. My transactions have been successful so far.

You got lucky, but don‘t play there anymore. I am waiting for my withdrawal since 01.12.2025

Oh, that's a lot of time.

That's great that you managed to do it. Which payment method did you choose? Could you take a screenshot showing that you managed to withdraw the money? 

Honestly, they probably just pay you if you are new to keep you playing. I was winning too much so they dont really want to pay anymore. Every withdrawal was like 1 month, 1,5 months now 2,5 months. They rejected mine after 2 months saying it‘s an issue with the payment provider. Now I am waiting again. Btw it‘s crypto.

I would say that if you go to play at a casino, you should find a better one next time. I'm not trying to criticize you, but when I look at your complaints, I often see casinos with a low safety index. This means that it is quite possible, and probably more likely than in casinos with a better index, that there will be a problem. 

I hope you get your money back. I said that crypto is the fastest, but if it takes them so long, I don't know what will happen next. 

I'm keeping my fingers crossed for you.